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Remote Operations Jobs in Silver Spring, MD (NOW HIRING)

Brighter Day Services LLC

Lead Generalist

Towson, MD · On-site +1

$1.2K - $1.8K/wk

We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team. The Role As a Lead Generalist, you are the operational backbone of your assigned regions.

YO AI Labs

AI Consulting Expert - Remote

Washington, DC · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... operations. * Experience preparing strategy reports, business cases, market analyses, client ...

Brighter Day Services

Lead Generalist

Towson, MD · On-site +1

$5.0K/wk

We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team. The Role As a Lead Generalist, you are the operational backbone of your assigned regions.

ihs

Partnership Operations Manager (Remote)

Arlington, VA · On-site +1

$60K - $70K/yr

Job Summary The Manager, Partnership Operations supports the effective coordination and advancement of external partnerships across Coalitions & Partnerships initiatives by ensuring consistent ...

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All JobsOperations JobsRemote Operations JobsRemote Operations Jobs in Silver Spring, MD

Remote Operations information

See Silver Spring, MD salary details

$10

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How much do remote operations jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote operations in Silver Spring, MD is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $28.56 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Silver Spring, MD?

The most popular types of Operations jobs in Silver Spring, MD are:

What are popular job titles related to Remote Operations jobs in Silver Spring, MD?

For Remote Operations jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Operations jobs in Silver Spring, MD look for?

The top searched job categories for Remote Operations jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Operations jobs?

Cities near Silver Spring, MD with the most Remote Operations job openings:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,936 per year, or $25 per hour.

Vice President, Global Services Operations & Excellence

Fluence

Arlington, VA • Remote

Full-time

Posted 3 days ago

New

Job description

Fluence (Nasdaq: FLNC)is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visitfluenceenergy.com.

Job Description:

Vice President, Global Service Operations & Excellence

Reports to: Brian Perusse, Vice President, Global Head of Services and Digital

ABOUT THE POSITION

The Vice President, Services Operations & Excellence serves as Fluence's executive leader responsible for leading and improving the operating model that enables safe, consistent, efficient, and scalable service delivery across the enterprise that is required to maximize the lifetime value of our customers' energy assets. This role balances operational rigor, intelligent automation, digital enablement, governance, workforce capability, and continuous improvement to improve productivity, service quality, customer outcomes, and business performance.

Reporting to the Vice President, Global Head of Services and Digital, this executive is accountable for the operational capabilities, technology platforms, governance, standards, and organizational readiness that enable regional Services organizations to execute successfully. Working closely with Product Management, Customer Success, Projects, Supply Chain, IT, and regional Services and Digital leaders, this role continuously improves how Services operates by leveraging data, automation, predictive analytics, and emerging AI capabilities to strengthen execution and deliver measurable business outcomes.

Key Responsibilities

Operational Excellence

  • Own the global operational infrastructure backbone, ensuring consistent execution through clear standards, governance, and best practices including ITIL across all regions.
  • Lead continuous improvement initiatives, leveraging automation, analytics, and AI to simplify operations, increase productivity, and improve customer outcomes.
  • Establish and manage operational performance metrics and KPIs to drive accountability, operational effectiveness, and business performance.

Global Infrastructure, Security Management, & OT Governance

  • Own the global operational infrastructure backbone supporting global Services and Digital operations, including cloud environments, enterprise and OT systems, lifecycle management, patching, access management, reliability, and scalability.
  • Lead the Services operational cybersecurity program, ensuring effective security controls, vulnerability management, monitoring, incident response, and IT/OT access governance across customer and Fluence-managed environments.
  • Establish and govern OT standards, cybersecurity compliance programs, and risk management frameworks, ensuring secure operations, regulatory alignment, and consistent deployment practices across all regions.

Fleet Performance & Reliability

  • Lead Fleet Optimization, Maintenance Engineering, and Reliability Engineering activities to improve fleet reliability, system availability, and customer outcomes.
  • Provide global technical leadership for complex network, controls, software, and asset performance issues, ensuring rapid diagnosis, root-cause resolution, & deployment of fleet-wide improvements.
  • Leverage operational intelligence, predictive analytics, and continuous improvement programs to optimize maintenance strategies, reduce operational risk, and improve lifecycle asset performance.

Service Platforms Development

  • Own the strategy, governance, and continuous improvement of Service Operations platforms, including Service Console, Customer Portal, workflow automation, operational analytics, and field technologies.
  • Establish governance for platform adoption, process consistency, and data integrity while preparing the organization for emerging AI-enabled capabilities.
  • Ensure operational platforms support standardized business processes, operational visibility, high-quality data, and scalable service delivery.

Digital Operations & Fleet Intelligence

  • Lead the Digital Service Center, RMDC, and Digital Operations functions, ensuring scalable onboarding, remote operations, and operational support for Fluence and third-party assets globally.
  • Provide 24/7 fleet monitoring, diagnostics, performance reporting, and remote issue resolution that improve asset availability, reliability, and customer outcomes across the global fleet.
  • Leverage performance analytics, operational intelligence, automation, and AI-enabled insights to identify trends, accelerate problem resolution, optimize fleet performance, and continuously improve service delivery.

Capability and Training Development

  • Establish competency frameworks, technical training, certification programs, and knowledge management practices that strengthen workforce capability.
  • Build organizational capability that enables employees to effectively leverage intelligent automation, AI-enabled tools, and digital technologies while maintaining strong technical expertise.

Cross-Functional Leadership

  • Partner closely with Product, Engineering, and Supply Chain (GID), Customer Success, Finance, IT, and zonal Services and Digital leaders to ensure operational capabilities evolve in alignment with business priorities.
  • Champion a One Fluence operating model that integrates people, process, technology, automation, and data to improve execution and customer outcomes.
  • Influence enterprise priorities through operational insights, performance analytics, and technology-enabled continuous improvement.

Leadership

  • Serve as a member of the Global Services Leadership Team.
  • Build and develop a high-performing organization focused on operational excellence, accountability, innovation, collaboration, and measurable business results that can scale to meet future business needs.
  • Foster a culture that embraces continuous improvement, intelligent automation, AI adoption, and data-driven decision-making while maintaining operational excellence.

Qualifications

  • 15+ years of progressive executive leadership experience in services operations, operational excellence, field service, industrial operations, engineering operations, or technology-enabled service organizations.
  • Demonstrated success establishing and scaling operating models that improve productivity, operational performance, customer outcomes, and organizational capability.
  • Experience leading digital transformation initiatives involving workflow automation, predictive analytics, AI-enabled technologies, enterprise platforms, or intelligent operations.
  • Strong understanding of operational governance, continuous improvement methodologies, workforce capability development, and enterprise performance management.
  • Experience partnering across multiple functions, including Product Management, Engineering, Customer Success, Supply Chain, IT, and regional operations to deliver enterprise-wide transformation.
  • Bachelor's degree in Engineering, Business, Operations Management, or related field required.
  • MBA or advanced degree preferred.

Key Competencies

  • Operational executive with exceptional business and systems thinking capabilities.
  • Proven ability to balance operational discipline with innovation and technology adoption.
  • Strong leadership skills with the ability to influence complex, cross-functional organizations.
  • Data-driven decision maker who leverages analytics, automation, and AI-enabled insights to improve operational performance.
  • Strategic thinker capable of translating digital technologies into measurable value.
  • Strong people leader with a demonstrated ability to build high-performing teams and organizational capability.
  • Comfortable leading transformation while driving governance, accountability, execution, and continuous improvement.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

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