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Remote Operations Supervisor Jobs in New York (NOW HIRING)

White Tiger Connections

Head of Operations

Manhattan, NY · Remote

$250K - $350K/yr

This is a remote position. About Our Client Our client is a venture-backed technology company ... This role sits at the intersection of accounting operations, people leadership, and technology ...

Therapy & You Llc

Psychotherapist Supervisor

White Plains, NY · Remote

$104K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Work Job Summary We are seeking a Psychotherapist Supervisor to join our team! In this role ... The manager/supervisor will play a key role in clinical operations, contribute to program ...

Therapy & You Llc

Psychotherapist Supervisor

White Plains, NY · Remote

$104K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Work Job Summary We are seeking a Psychotherapist Supervisor to join our team! In this role ... The manager/supervisor will play a key role in clinical operations, contribute to program ...

Chick-fil-A

Human Resources Supervisor

Staten Island, NY · On-site +1

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and supervise a motivated HR team to ensure smooth daily operations * Manage recruitment ... Adaptable to fully remote work arrangements Join Our Team * Work in a loving and supportive ...

Chick-fil-A

Human Resources Supervisor

Staten Island, NY · On-site +1

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and supervise a motivated HR team to ensure smooth daily operations * Manage recruitment ... Adaptable to fully remote work arrangements Join Our Team * Work in a loving and supportive ...

Cencora

Logistics Supervisor

Kearny, NJ · On-site +1

$119K/yr

  • Medical

  • Dental

  • Vision

There is no option for remote or hybrid work. This role is in support of Cencora's global logistics ... Supervise the day to day operations * Assign work to direct reports * Handle and document low level ...

moomoo

Futures Operations Manager

New York, NY · On-site +1

  • Medical

  • Retirement

  • PTO

Jersey City, NJ or Dallas, TX or Remote About the Team & Role: The Futures Clearing Operations Manager is responsible for overseeing all clearing and settlement activities for US futures transactions ...

moomoo

Futures Operations Manager

New York, NY · Remote

  • Medical

  • Retirement

  • PTO

Jersey City, NJ or Dallas, TX or Remote About the Team & Role: The Futures Clearing Operations Manager is responsible for overseeing all clearing and settlement activities for US futures transactions ...

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Remote Operations Supervisor information

How does a remote operations supervisor typically coordinate and communicate with distributed teams to ensure smooth workflow?

A Remote Operations Supervisor usually relies on a combination of digital tools, such as project management software, video conferencing, and instant messaging platforms, to coordinate tasks and maintain clear communication with team members working from different locations. They often schedule regular virtual meetings to set expectations, monitor progress, and address any issues that arise. Establishing clear protocols and maintaining open lines of communication are crucial for overcoming challenges like time zone differences and ensuring team cohesion. Proactive leadership and adaptability are key to fostering a productive and collaborative remote work environment.

What is the difference between Remote Operations Supervisor vs Remote Operations Coordinator?

AspectRemote Operations SupervisorRemote Operations Coordinator
Required CredentialsTypically requires management experience, industry-specific certifications, and leadership skillsUsually requires administrative or coordination experience, often with basic industry knowledge
Work EnvironmentOversees remote teams, manages workflows, and ensures operational efficiencySupports daily operations, schedules, and communication between teams
Employer & Industry UsageCommon in logistics, customer service, and IT sectorsFrequent in customer support, tech, and service industries

The Remote Operations Supervisor focuses on managing remote teams and ensuring operational efficiency, often requiring leadership experience. In contrast, the Remote Operations Coordinator handles daily support tasks and coordination activities, typically with less managerial responsibility. Both roles are vital in remote work environments but differ mainly in scope and level of responsibility.

What is a remote operations supervisor?

A Remote Operations Supervisor is responsible for managing teams and overseeing operational processes from a remote location, ensuring that company goals and standards are met. They coordinate workflows, monitor performance metrics, and provide support and guidance to remote employees. Their role often includes implementing company policies, troubleshooting issues, and facilitating communication between teams and upper management. Remote Operations Supervisors use digital tools to maintain productivity and collaboration within distributed teams.

What are the key skills and qualifications needed to thrive as a remote operations supervisor, and why are they important?

To thrive as a Remote Operations Supervisor, you need strong organizational, leadership, and problem-solving skills, typically supported by experience in operations management and a relevant degree. Familiarity with remote collaboration platforms (such as Slack, Zoom, or Microsoft Teams), workflow management systems, and sometimes certifications like PMP is highly beneficial. Excellent communication, adaptability, and the ability to motivate distributed teams are standout soft skills in this role. These competencies are crucial for ensuring seamless operations, effective team coordination, and achieving organizational goals in a virtual environment.

What are the most commonly searched types of Operations Supervisor jobs in New York?

The most popular types of Operations Supervisor jobs in New York are:

What are popular job titles related to Remote Operations Supervisor jobs in New York?

For Remote Operations Supervisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Operations Supervisor jobs in New York look for?

The top searched job categories for Remote Operations Supervisor jobs in New York are:

What cities in New York are hiring for Remote Operations Supervisor jobs?

Cities in New York with the most Remote Operations Supervisor job openings:

Remote Operations Supervisor jobs near you

Operations Regional Field Manager

Solera

Manhattan, NY • On-site, Remote

Full-time

Posted 17 days ago

Job description

Operations Regional Field Manager
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Regional Field Manager is responsible for leading a team of 20+ Service On Site (SOS) Field Inventory Specialists across an assigned region. This role is accountable for driving operational excellence through employee development, quality management, performance coaching, resource planning, and execution of company processes. The Regional Field Manager ensures exceptional customer service while meeting key operational metrics including quality, cycle time, productivity, utilization, and accuracy.
The ideal candidate is an experienced leader who excels at managing remote teams, coaching employees, solving operational challenges, and driving continuous improvement.
What You'll Do
Team Leadership & Employee Development
  • Lead, coach, mentor, and develop a team of 20+ remote Service On Site (SOS) Field Inventory Specialists.
  • Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
  • Provide timely recognition, constructive feedback, and performance coaching based on established KPIs.
  • Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
  • Identify training opportunities and partner with the Training team to improve employee performance.
  • Support recruiting, interviewing, onboarding, and development of new field staff.

Operational Leadership
  • Manage day-to-day field operations within the assigned region.
  • Monitor workload distribution, staffing capacity, and resource availability.
  • Partner closely with Scheduling to maximize utilization while ensuring timely customer response.
  • Ensure claims progress efficiently from assignment through completion while meeting all service level agreements (SLAs).
  • Monitor regional productivity and adjust staffing to meet changing business demands.
  • Lead implementation of operational initiatives, new programs, and process improvements.

Performance Management
  • Drive regional performance against established operational metrics including:
  • Quality
  • Cycle Time
  • Accuracy
  • Customer Satisfaction
  • Productivity
  • Utilization
  • SLA Compliance
  • Review operational reports and identify trends impacting performance.
  • Develop action plans to address performance gaps.
  • Hold employees accountable to established performance expectations.

Quality Assurance
  • Perform routine quality reviews of completed claims.
  • Ensure inventories meet company standards for completeness and accuracy.
  • Audit documentation for compliance with internal procedures and client requirements.
  • Provide coaching based on quality findings.
  • Monitor recurring quality issues and implement corrective actions.

Customer Experience
  • Ensure exceptional customer service throughout the claims process.
  • Assist with escalated customer concerns.
  • Collaborate with internal departments to resolve operational challenges.
  • Promote professional communication with customers, adjusters, contractors, and internal teams.

Process & Compliance
  • Ensure compliance with company policies, operational procedures, and client requirements.
  • Monitor adherence to established workflows and documentation standards.
  • Support implementation of new technology, processes, and operational initiatives.
  • Maintain accurate reporting and operational documentation.

What You'll Bring
  • Bachelor's Degree required.
  • 5+ years of insurance claims experience or leadership experience in insurance, restoration, field services, or a related industry.
  • Previous experience managing remote employees.
  • Demonstrated success leading high-performing teams.
  • Strong organizational and time management skills.
  • Excellent analytical and problem-solving abilities.
  • Exceptional written and verbal communication skills.
  • Customer-focused with strong interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High level of professionalism and attention to detail.
  • Proficiency with Microsoft Office Suite and business reporting tools.

Preferred
  • Property claims or contents inventory experience.
  • Experience managing field-based operations.
  • Knowledge of insurance claims workflows and service level agreements.
  • Experience with workforce planning and capacity management.
  • Lean, Six Sigma, or Continuous Improvement experience is a plus.

Travel Requirements
  • Occasional travel to the Canton, MA corporate office.
  • Periodic travel within the assigned region to conduct field observations, coaching, employee development, and customer visits.
  • Travel may include overnight stays as business needs require.

Core Competencies
  • Leadership
  • Coaching & Employee Development
  • Accountability
  • Operational Excellence
  • Decision Making
  • Problem Solving
  • Customer Focus
  • Communication
  • Organization & Planning
  • Adaptability
  • Performance Management
  • Collaboration
  • Process Improvement
  • Results Orientation

Success Measures
  • Success in this role will be measured by the Regional Field Manager's ability to consistently achieve:
  • High employee engagement and retention.
  • Strong quality audit scores.
  • Achievement of SLA commitments.
  • Regional productivity and utilization goals.
  • Reduced claim cycle times.
  • Excellent customer satisfaction scores.
  • Effective onboarding and development of new field staff.
  • Compliance with operational standards and company policies.
  • Continuous improvement in team performance and operational efficiency.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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