Remote Operations Coordinator Jobs in Alberta (NOW HIRING)

About the Role

We are seeking a compassionate and patient-focused Part-Time Nurse Case Manager to support patients, healthcare providers, and clinic partners through a specialized Patient Support Program (PSP). 

As a key member of the care team, you will help patients navigate their treatment journey by providing education, care coordination, and ongoing support. You will collaborate with physicians, clinics, pharmacies, and internal stakeholders to facilitate timely access to treatment and help deliver an exceptional patient experience. 

This is a part-time position requiring approximately 2.5 days per week. Scheduled hours must fall within the program's operating hours of Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. 

What You'll Do 

• Serve as a primary point of contact for patients enrolled in the Patient Support Program.
• Provide education regarding prescribed therapies, treatment expectations, medication administration, and adherence strategies. 
• Support patient enrollment and onboarding activities. 
• Coordinate care and communicate with physicians, clinic staff, specialty pharmacies, and other healthcare professionals. 
• Assist patients in navigating access to treatment and reimbursement processes. 
• Conduct patient assessments and follow-up activities as required by the program.
• Monitor patient progress and provide ongoing support throughout the treatment journey.
• Maintain accurate and timely documentation within program systems.
• Identify and escalate clinical or operational concerns as appropriate.
• Contribute to quality improvement initiatives and program success measures.
• Build and maintain positive working relationships with healthcare providers and clinic partners. 

Basic Requirements 

• Active and unrestricted nursing license in Alberta and/or British Columbia (RN, RPN/LPN, or equivalent nursing designation). 
• Diploma, degree, or equivalent combination of education and experience consistent with the P1 Professional Career Framework. 
• Strong verbal and written communication skills. 
• Proficiency using Microsoft Office and electronic documentation systems. 
• Ability to work approximately 2.5 days per week within program operating hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday. 
• Ability to travel to clinics and healthcare sites throughout Alberta and British Columbia as required. 
• Excellent organizational skills and attention to detail. 

Preferred Skills & Experience 

• Experience working within a Patient Support Program (PSP). 
• Prior Nurse Case Management experience. 
• Experience supporting patients receiving specialty medications or biologic therapies. 
• Knowledge of reimbursement, patient access, or specialty pharmacy processes. 
• Experience providing patient education and clinical support. 
• Experience collaborating with physicians, specialty clinics, and multidisciplinary healthcare teams. 
• Familiarity with chronic disease management and treatment adherence programs. 
• Additional active nursing licenses in Canadian provinces. 

Travel, Work Environment & Physical Requirements 

• Primarily remote/home-based role with travel as required. 
• Travel to clinics, healthcare facilities, and stakeholder meetings throughout Alberta and British Columbia. 
• Valid driver's license and access to reliable transportation may be required based on territory coverage. 
• Must be able to work independently in a remote environment while effectively managing competing priorities. 
• Occasional lifting and transportation of educational or program materials may be required.