ZipRecruiter

Log In

2

Remote Non Voice Email Chat Support Jobs (NOW HIRING)

Hire Resolve USA

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)

Compunnel

Helpdesk Analyst

Aliso Viejo, CA · On-site +1

$21.75 - $29.50/hr

Provide Level 1 technical support through voice and non-voice channels. * Troubleshoot browser ... Experience working in remote or hybrid support environments.

First Due

Support Engineer II

$72K/yr

Remote - US Only Country : United States Department : Support Reports To : Support Manager Position ... Experience in both voice and non-voice support * Experience in SaaS software product support

Apolis

$65/hr

* Location: US Remote * Pay rate- $65 (max) * No of Position- 1 * Vertical- Life science JD ... voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging - quickly, clearly, and with ...

AdQuick

$16.75 - $22.50/hr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging -- quickly, clearly, and with ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging - quickly, clearly, and with ...

AdQuick

Customer Support Specialist

New York, NY · On-site +1

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Respond to customer tickets across email, chat, and in-app messaging - quickly, clearly, and with ...

NoGigiddy

As a Remote Administrative Support Specialist, you will play a crucial role in providing ... email, chat, and phone communication. * Maintain accurate and detailed records of gig workers ...

next page

Showing results 1-20

People also search for

All JobsRemote Non Voice Email Chat Support Jobs

Remote Non Voice Email Chat Support information

What are the key skills and qualifications needed to thrive as a Remote Non Voice Email Chat Support specialist, and why are they important?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by Remote Non Voice Email Chat Support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is a Remote Non Voice Email Chat Support job?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

More about Remote Non Voice Email Chat Support jobs
What cities are hiring for Remote Non Voice Email Chat Support jobs? Cities with the most Remote Non Voice Email Chat Support job openings:
What are the most commonly searched types of Non Voice Email Chat Support jobs? The most popular types of Non Voice Email Chat Support jobs are:
What states have the most Remote Non Voice Email Chat Support jobs? States with the most job openings for Remote Non Voice Email Chat Support jobs include:
What job categories do people searching Remote Non Voice Email Chat Support jobs look for? The top searched job categories for Remote Non Voice Email Chat Support jobs are:
Remote Non Voice Email Chat Support jobs near you
Infographic showing various Remote Non Voice Email Chat Support job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Call Center & Contact Center Professionals

Hire Resolve USA

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

  • Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
  • Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
  • Implement quality assurance frameworks, calibration routines, and continuous improvement plans
  • Oversee training and onboarding programs; maintain knowledge management and readiness standards
  • Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
  • Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
  • Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
  • Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

  • Education/credentials: High school diploma or GED required; associate or bachelor's degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)
  • Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
  • Core skills:
    • People leadership, coaching, performance management, and change leadership
    • KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
    • Workforce management fundamentals (forecasting, scheduling, real-time adherence)
    • Quality, training, and customer experience improvement
    • Strong business communication and stakeholder management
  • Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
  • Language: Professional English required; additional languages are a plus depending on customer base and region
  • Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Apply