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Remote Non Voice Email Chat Support Jobs in Florida

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

This is a remote position. Summary Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients ...

New

Elite Escapes

Customer Service Agent

Jacksonville, FL · Remote

$14.25 - $19.25/hr

As a Remote Travel Customer Service Specialist , you'll be the friendly voice and helpful hand ... Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions ...

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

... voice, email, chat, or text messaging while engaging with our client's direct, contract and national account customers for their service needs. Additionally, you will take a consultative approach ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions ...

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All JobsNon Voice Email Chat Support JobsRemote Non Voice Email Chat Support JobsRemote Non Voice Email Chat Support Jobs in Florida

Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Florida?

The most popular types of Non Voice Email Chat Support jobs in Florida are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Florida?

For Remote Non Voice Email Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Florida look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Florida are:

What cities in Florida are hiring for Remote Non Voice Email Chat Support jobs?

Cities in Florida with the most Remote Non Voice Email Chat Support job openings:

Remote Non Voice Email Chat Support jobs near you
Infographic showing various Remote Non Voice Email Chat Support job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 2% In-person, and 98% Remote job distribution.

Chat Support Representative II

Miami, FL • Remote

Positive Behavior Steps
Outpatient Health Care • 1 - 10 employees
Learn more about Positive Behavior Stepsexternal

$16.25 - $20.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Positive Behavior Steps is seeking an experienced and customer-focused Chat Support Representative II to provide professional assistance through live chat and digital communication channels. This role is responsible for handling more complex customer inquiries, resolving issues efficiently, and ensuring a positive experience while maintaining company standards.


Location: United States (Remote)

Key Responsibilities

  • Respond to customer inquiries through live chat and digital communication platforms.

  • Provide accurate information and assistance regarding company services and processes.

  • Handle escalated or complex customer concerns and determine appropriate resolutions.

  • Maintain a professional, empathetic, and solution-oriented communication style.

  • Document customer interactions and update records accurately.

  • Manage multiple conversations while maintaining response quality and attention to detail.

  • Coordinate with internal teams when additional support or escalation is required.

  • Follow established policies, procedures, and confidentiality requirements.

  • Identify recurring customer concerns and communicate trends to management.

  • Assist with mentoring or supporting entry-level chat representatives when needed.

  • Meet established service, response-time, quality, and productivity standards.

Qualifications

  • High school diploma or equivalent required; additional education is a plus.

  • Previous customer service, chat support, administrative, or help-desk experience preferred.

  • Experience handling escalated customer inquiries is an advantage.

  • Excellent written communication, typing, and interpersonal skills.

  • Strong problem-solving and critical-thinking abilities.

  • Comfortable working with computers, chat platforms, email, databases, and standard office software.

  • Ability to multitask and prioritize effectively in a remote environment.

  • Strong attention to detail and organizational skills.

  • Dependable, professional, and able to work independently.

Equal Employment Opportunity

Positive Behavior Steps is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We encourage qualified individuals from all backgrounds to apply and are committed to maintaining a professional, inclusive, and respectful workplace.