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Remote Non Customer Facing Tech Jobs (NOW HIRING)

Cloudbeds

Account Manager

North, SC · Remote

$62K - $89K/yr

We are a cohesive, yet diverse group operating as a completely remote global team within the NORAM ... user or in a customer-facing tech role * Familiarity with Salesforce or similar CRM tools

Cloudbeds

Account Management Team Lead - NORAM

North, SC · Remote

$83K - $123K/yr

... remote group of relationship builders who are passionate about helping hoteliers thrive. We move ... or in a customer-facing tech role * Familiarity with Salesforce, Zendesk, or similar CRM and ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't just sell ... Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing ...

Think Academy US

Remote Customer Success Specialist

$20 - $25/hr

TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra ... customer-facing roles is highly desired. * Fast learner with the ability to understand complex ...

Zinier

Customer Support Associate

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Collaborative approach working cross-functionally with Engineering, Product, and customer-facing ...

Zinier

Customer Support Associate

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Collaborative approach working cross-functionally with Engineering, Product, and customer-facing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Collaborative approach working cross-functionally with Engineering, Product, and customer-facing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Collaborative approach working cross-functionally with Engineering, Product, and customer-facing ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Collaborative approach working cross-functionally with Engineering, Product, and customer-facing ...

Aidoos

Customer Success Manager Role

In this remote position, you will be part of a strategic department aimed at reducing churn and ... Customer-facing experience. * Empathetic nature with a strong desire to assist others. * Passion ...

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Remote Non Customer Facing Tech information

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How much do remote non customer facing tech jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote non customer facing tech in the United States is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Remote Non Customer Facing Tech vs Remote Customer Support Tech?

AspectRemote Non Customer Facing TechRemote Customer Support Tech
Primary RoleFocuses on technical tasks like development, IT support, or system administration without direct customer interaction.Provides assistance and solutions directly to customers via chat, email, or phone.
Required SkillsTechnical expertise, problem-solving, coding, or system management skills.Communication skills, troubleshooting, empathy, and product knowledge.
Work EnvironmentTypically solo or team-based technical settings, often in a remote office or home.Remote customer service centers, often with scripts and customer interaction protocols.

Remote Non Customer Facing Tech roles focus on technical tasks without direct customer contact, emphasizing skills like coding or system management. In contrast, Remote Customer Support Tech roles involve direct interaction with customers to resolve issues, requiring strong communication skills. Both roles are remote but differ significantly in daily responsibilities and skill sets.

More about Remote Non Customer Facing Tech jobs
What cities are hiring for Remote Non Customer Facing Tech jobs? Cities with the most Remote Non Customer Facing Tech job openings:
What are the most commonly searched types of Non Customer Facing Tech jobs? The most popular types of Non Customer Facing Tech jobs are:
What states have the most Remote Non Customer Facing Tech jobs? States with the most job openings for Remote Non Customer Facing Tech jobs include:
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Remote Non Customer Facing Tech jobs near you
Infographic showing various Remote Non Customer Facing Tech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,621 per year, or $23.4 per hour.
Account Manager

Account Manager

Cloudbeds

North, SC • Remote

$62K - $89K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

How You'll Make an Impact:

As an Account Manager on our NORAM team, you'll be the trusted partner that our most influential customers rely on to get the most out of Cloudbeds. You'll manage a high-value portfolio of hotel properties across North America, bringing deep hospitality expertise and a consultative approach to every interaction - from strategic business reviews to proactive account management. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in driving retention and growth across one of our most important markets. 

Our AM Team is the engine of customer success and satisfaction, driving the value realization that fuels our global growth. We are a cohesive, yet diverse group operating as a completely remote global team within the NORAM region
Given our remote structure, we value self-motivation and natural relationship builders who possess the integrity, reliability, and maturity needed to thrive in a results-driven environment. Success in this role demands exceptional communication skills to credibly present and influence at all organizational levels, and the proven ability to manage multiple high-priority projects with great attention to detail.

What You Bring to the Team:

  • Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact for everything Cloudbeds-related
  • Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and proactive outreach
  • Act as a strategic advisor - leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
  • Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
  • Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
  • Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
  • Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

  • Bring 3-5 years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties
  • Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
  • Possess experience in the North American hospitality market with strong knowledge of regional customer needs, expectations, and business practices
  • Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers - even in challenging situations
  • Demonstrate ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
  • Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through
  • Self-motivated and able to thrive in a remote, fast-paced, results-driven environment

Bonus Skills to Stand Out:

  • Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) - either as a user or in a customer-facing tech role
  • Familiarity with Salesforce or similar CRM tools
  • Experience working with hotel groups or multi-property portfolios

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $62,000- $89,000.
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