ZipRecruiter

Log In

2

Remote Noc Technician Helper Jobs in California (NOW HIRING)

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$21.50 - $29/hr

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide ...

Bird Rock Systems

IT Helpdesk Technician

San Diego, CA · On-site +1

Remote helpdesk services for our customers This position is not intended to be a permanent Helpdesk Technician role. It is a development role for individuals who want to build depth, reliability, and ...

mew

Remote Operations Technician - Biogas

Redding, CA · On-site +1

Remote Operations Technician Department: Operations Reports to: Remote Operations Manager ... Additional proficiency in Spanish is helpful but not required * Must possess valid US driver ...

Lancesoft

Helpdesk / Remote Support Engineers

San Jose, CA · On-site +1

$23.50 - $31.75/hr

Requirements: • 2+ years in IT helpdesk or desktop support roles. • Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools. • Strong written and verbal communication ...

Pearce Services

Wireline Technician

Paso Robles, CA · Remote

$20 - $27.25/hr

Pearce is seeking a dedicated Telecommunications Wireline Field Technician to join our team to help ... This role involves traveling to remote job sites, performing hands-on repairs and maintenance ...

next page

Showing results 1-20

People also search for

All JobsRemote Noc Technician Helper JobsRemote Noc Technician Helper Jobs in California

Remote Noc Technician Helper information

What is the difference between Remote Noc Technician Helper vs Remote Noc Technician?

AspectRemote Noc Technician HelperRemote Noc Technician
CredentialsHigh school diploma, basic technical knowledgeHigh school diploma, technical certifications often preferred
Work EnvironmentAssists in network operations centers, supports techniciansManages network systems, monitors infrastructure remotely
Employer & IndustryTelecom, IT service providersTelecom, data centers, network service companies
Search & Comparison IntentUnderstanding entry-level support rolesSeeking technical support or advanced network roles

The Remote Noc Technician Helper typically provides support and assists senior technicians in network operations centers, focusing on basic tasks. In contrast, the Remote Noc Technician manages and monitors network systems independently, requiring more technical skills and certifications. Both roles are essential in the telecom and IT industries, but they differ in responsibilities and experience levels.

What are the most commonly searched types of Remote Noc Technician jobs in California? The most popular types of Remote Noc Technician jobs in California are:
What are popular job titles related to Remote Noc Technician Helper jobs in California? For Remote Noc Technician Helper jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Noc Technician Helper jobs in California look for? The top searched job categories for Remote Noc Technician Helper jobs in California are:
What cities in California are hiring for Remote Noc Technician Helper jobs? Cities in California with the most Remote Noc Technician Helper job openings:
Remote Noc Technician Helper jobs near you
Helpdesk Technician

Helpdesk Technician

Varsity Technologies

Los Angeles, CA • Remote

$21.50 - $29/hr

Full-time

Posted 9 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profits, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. 

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide range of technical problems. As a Helpdesk Technician, you'll provide direct customer support to users who need assistance with using their device, resolving access issues, using cloud and desktop applications, and assisting with integration of apps and office applications from their devices. The role focuses on using your technology and people skills to respond quickly to customer requests, resolve them, and document your resolutions.

KEY RESPONSIBILITIES

  • Serve as the first point of contact for client technical issues via chat, voice, sms, and email.
  • Troubleshoot and resolve device, software, and connectivity issues.
  • Assist with setup and configuration of user accounts, email, personal computing and mobile devices.
  • Provide support for commonly used office applications like Google and Microsoft (among others).
  • Document issues and resolutions accurately in the ticketing system.
  • Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team.
  • Learn, follow, and enhance operating procedures.
  • Follow, update, and create Knowledge base.
  • Adhere to procedures and policies on customer service, service delivery, and cybersecurity.
  • Maintain exceptional customer service in all customer interactions.

Requirements

REQUIRED SKILLS & QUALIFICATIONS
  • Windows OS Proficiency: Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
  • Identity Management: Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
  • Microsoft 365 Administration: Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
  • Device Support: Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
  • Networking Knowledge: Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
  • Security Awareness: Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
  • Remote Support Tools: Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar) 
  • Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
  • Customer Service Skills: Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.
PREFERRED QUALIFICATIONS
  • IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
  • Relevant Experience in a customer service or helpdesk role
  • Familiarity with remote support tools and ticketing systems
  • Interest in working with nonprofits and educational institutions

Apply