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Remote Msp Account Manager Jobs (NOW HIRING)

Xperteks

Remote Technical Account Manager

$80K - $100K/yr

The Role As a Remote Technical Account Manager, you will own the health and growth of a defined ... Required Experience and Skills * 3+ years in an MSP or IT services environment in a client-facing ...

National Corporate Housing

Recruiting and Account Manager

$40K - $53K/yr

Recruiting & Account Manager Position Summary Cuready is seeking a Recruiting & Account Manager to lead recruiter performance, oversee our MSP/VMS account operations, and drive exceptional service ...

Cynet Corp

Account Manager (Life Sciences)

New York, NY · On-site +1

About the Role The Staffing Account Manager is responsible for driving client success, account ... Serving as the primary link between clients, MSP partners, and delivery teams, this role oversees ...

Cynet Corp

Account Manager (Life Sciences)

Boston, MA · Remote

About the Role The Staffing Account Manager is responsible for driving client success, account ... Serving as the primary link between clients, MSP partners, and delivery teams, this role oversees ...

AMN Healthcare

Account Manager II

Experience working with healthcare staffing programs, contingent workforce management, MSP, or VMS ... Contribute to revenue growth through account expansion and partnership development. Work ...

Red Cup IT

MSP Technical Project Manager

... remote work. • Own project documentation such as statements of work, change orders, project ... • Collaborate with account management and sales to provide project estimates, identify ...

RICEFW Technologies, Inc.

Account Manager - REMOTE

Account Manager . REMOTE Roles & Responsibilities: * Serve as the primary point of contact with the State agency contract manager . * Act as the contract liaison for the State agency leadership team

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Account Manager (Remote) As our Account Manager , would you like to help transform the way critical industries stay connected? Our Private Wireless Technology Company delivers secure, scalable ...

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Account Manager (Remote) As our Account Manager , would you like to help transform the way critical industries stay connected? Our Private Wireless Technology Company delivers secure, scalable ...

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Details: Account Manager (Remote) As our Account Manager , would you like to help transform the way critical industries stay connected?Our Private Wireless Technology Company delivers secure ...

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Remote Msp Account Manager information

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$29.5K

$65.8K

$106K

How much do remote msp account manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a remote MSP account manager?

A Remote MSP Account Manager is a professional who oversees client accounts for a Managed Service Provider (MSP) while working from a remote location. They are responsible for maintaining strong client relationships, ensuring service delivery meets expectations, addressing client concerns, and identifying opportunities for upselling or cross-selling IT services. This role combines account management skills with a solid understanding of IT solutions, and typically requires excellent communication and organizational abilities. Working remotely, they use digital tools to connect with clients and their internal teams to provide seamless support and service.

What are the key skills and qualifications needed to thrive as a remote MSP account manager?

To thrive as a Remote MSP Account Manager, you need a solid understanding of IT managed services, client relationship management, and a background in business or IT, often supported by relevant certifications such as CompTIA or ITIL. Familiarity with CRM platforms, ticketing systems like ConnectWise or Autotask, and remote collaboration tools is typically required. Exceptional communication, problem-solving, and organizational skills set outstanding candidates apart in this client-facing role. These competencies are vital for managing client expectations, ensuring service delivery, and fostering long-term business relationships in a remote environment.

What are some common challenges faced by remote MSP account managers, and how can they be addressed?

Remote MSP Account Managers often face challenges such as maintaining strong client relationships without in-person meetings and coordinating effectively with technical teams across different locations. To address these, it's important to schedule regular video calls, utilize collaboration tools for transparent communication, and set clear expectations with both clients and internal teams. Proactively monitoring client needs and providing timely updates can help build trust and ensure smooth service delivery, even when working remotely.

What is the difference between Remote Msp Account Manager vs Remote Managed Service Provider (MSP) Sales Executive?

AspectRemote Msp Account ManagerRemote Managed Service Provider (MSP) Sales Executive
CredentialsRelevant certifications (e.g., CompTIA, Cisco), experience in account managementSales certifications, industry knowledge, experience in tech or MSP sales
Work EnvironmentClient relationship management, service delivery coordinationLead generation, client acquisition, sales strategy
Employer & Industry UsageMSP companies, IT service providersMSP companies, technology service providers

The Remote Msp Account Manager focuses on maintaining client relationships and ensuring service satisfaction, while the Remote MSP Sales Executive primarily drives new business and sales growth. Both roles require industry knowledge and client interaction but differ in their core responsibilities and focus areas.

More about Remote Msp Account Manager jobs

What cities are hiring for Remote Msp Account Manager jobs?

Cities with the most Remote Msp Account Manager job openings:

What states have the most Remote Msp Account Manager jobs?

States with the most job openings for Remote Msp Account Manager jobs include:

What job categories do people searching Remote Msp Account Manager jobs look for?

The top searched job categories for Remote Msp Account Manager jobs are:

Remote Msp Account Manager jobs near you
Infographic showing various Remote Msp Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Technical Account Manager

Red Cup IT Inc

Los Angeles, CA • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP's technical execution. Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.
Core Responsibilities
The TAM role is often summarized as "The Guardian of the Client Standards." They are proactive rather than reactive.
  • Technology Alignment: Regularly auditing client environments against the MSP's "Standard Stack" (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).
  • Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.
  • Strategic Roadmapping: Developing 1-3 year technology plans that forecast hardware replacement cycles, cloud migrations, and security upgrades.
  • Project Scoping: Identifying technical gaps (e.g., an aging server) and drafting the initial scope of work (SOW) for the project team to implement.
  • Escalation Management: Serving as the senior point of contact for complex technical issues that the help desk cannot resolve or that have significant business impact.
  • Vendor Management: Acting as the client's advocate when dealing with third-party vendors (ISPs, line-of-business software providers, etc.).
TAM vs. vCIO: What's the Difference?
In many MSPs, these roles overlap, but they have distinct focuses:
FeatureTechnical Account Manager (TAM)Virtual CIO (vCIO)Primary FocusTechnical standards and alignment.Business strategy and ROI.Conversation"Is your backup configured correctly?""How can IT help you increase revenue?"DeliverableAlignment reports and project quotes.IT budgets and multi-year strategies.PerspectiveInternal infrastructure health.External business competition/compliance.
Required Skills & Qualifications
A successful TAM needs to be "bilingual"-fluent in both "Server-speak" and "C-Suite-speak."
Technical Skills
  • Infrastructure Depth: Advanced knowledge of Microsoft 365 (Intune, SharePoint, Azure AD), Virtualization (VMware/Hyper-V), and Networking (VLANs, Firewalls, VPNs).
  • Cybersecurity Frameworks: Familiarity with NIST, CIS, or SOC2 standards to ensure client environments are compliant.
  • Documentation: Proficiency in MSP tools like ITGlue, Liongard, or Hudu to maintain "the source of truth" for client environments.
Soft Skills
  • Consultative Selling: The ability to recommend solutions (upselling) based on actual technical needs rather than just hitting a sales quota.
  • Public Speaking: Comfort presenting technical data to non-technical business owners or board members.
  • Empathy & Patience: Navigating high-pressure situations when a client is frustrated by technical debt or outages.
Key Performance Indicators (KPIs)
How is a TAM's success measured? It's usually a mix of technical health and financial growth.
  1. Alignment Score: The percentage of a client's environment that matches the MSP's best-practice standards.
  2. Reactive Hours per Endpoint (RHe): A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.
  3. Client Retention Rate: Ensuring the client stays satisfied and sees the value of the MSP.
  4. Project Revenue: The value of the technology upgrades recommended and successfully scoped by the TAM.
Experience Requirements
  • Education: Bachelor's degree in IT, CS, or equivalent experience.
  • Certifications: CompTIA Network+/Security+, Microsoft 365 Certified: Administrator Expert, or specialized vendor certs (Cisco, Fortinet, Sophos).
  • Experience: 5+ years in a senior technical role (Tier 3 Tech or Team Lead) with at least 1-2 years in a client-facing or advisory capacity.

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