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Remote Msp Account Manager Jobs in Florida (NOW HIRING)

Kaseya Careers

Technical Account Manager

Miami, FL · Remote

Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and ... Familiarity with Remote Monitoring & Management (RMM), Professional Services Automation (PSA ...

Miller Cooper

Account Manager

Winter Park, FL · Remote

This is a remote position preferably a candidate on the east coast of the U.S. About National ... The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers. This role ...

Miller Cooper

Account Manager

Winter Park, FL · Remote

$90K - $100K/yr

This is a remote position preferably a candidate on the east coast of the U.S. About National ... The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers. This role ...

Miller Cooper

Account Manager

Winter Park, FL · Remote

$90K - $100K/yr

This is a remote position preferably a candidate on the east coast of the U.S. About National ... The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers. This role ...

Enavate

Account Manager

Tampa, FL · On-site +1

About the role The Account Manager at Enavate will be instrumental in driving existing account ... In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S. Key Responsibilities:

Enavate

Account Manager

Tampa, FL · On-site +1

The Account Manager will be responsible for developing long-term, value-added relationships with ... In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S. Key Responsibilities:

Andor Health

Account Manager

Orlando, FL · On-site +1

$80K - $120K/yr

Exempt ACCOUNT MANAGER Andor Health Enterprise AI · Health Systems · Customer Success Full-Time Remote / Hybrid U.S. Based Healthcare Technology ABOUT ANDOR HEALTH Andor Health delivers enterprise ...

Andor Health

Account Manager

Orlando, FL · On-site +1

$80K - $120K/yr

Exempt ACCOUNT MANAGER Andor Health Enterprise AI · Health Systems · Customer Success Full-Time Remote / Hybrid U.S. Based Healthcare Technology ABOUT ANDOR HEALTH Andor Health delivers enterprise ...

Premier Air Inc.

Account Manager

Stuart, FL · Remote

We are currently seeking candidates for the position of Account Manager, working remote. This position will report to the President of the Charter Division . Duties and Responsibilities: The Account ...

ZELIS

Senior Account Manager (REMOTE)

Clearwater, FL · Remote

The Sr. Account Manager will have responsibility for overall management of key client relationships to deliver best-in-class service and provide proactive solutions in order to maintain positive ...

ZELIS

Senior Account Manager (REMOTE)

Clearwater, FL · On-site +1

The Sr. Account Manager will have responsibility for overall management of key client relationships to deliver best-in-class service and provide proactive solutions in order to maintain positive ...

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Remote Msp Account Manager information

What is a remote MSP account manager?

A Remote MSP Account Manager is a professional who oversees client accounts for a Managed Service Provider (MSP) while working from a remote location. They are responsible for maintaining strong client relationships, ensuring service delivery meets expectations, addressing client concerns, and identifying opportunities for upselling or cross-selling IT services. This role combines account management skills with a solid understanding of IT solutions, and typically requires excellent communication and organizational abilities. Working remotely, they use digital tools to connect with clients and their internal teams to provide seamless support and service.

What are the key skills and qualifications needed to thrive as a remote MSP account manager?

To thrive as a Remote MSP Account Manager, you need a solid understanding of IT managed services, client relationship management, and a background in business or IT, often supported by relevant certifications such as CompTIA or ITIL. Familiarity with CRM platforms, ticketing systems like ConnectWise or Autotask, and remote collaboration tools is typically required. Exceptional communication, problem-solving, and organizational skills set outstanding candidates apart in this client-facing role. These competencies are vital for managing client expectations, ensuring service delivery, and fostering long-term business relationships in a remote environment.

What are some common challenges faced by remote MSP account managers, and how can they be addressed?

Remote MSP Account Managers often face challenges such as maintaining strong client relationships without in-person meetings and coordinating effectively with technical teams across different locations. To address these, it's important to schedule regular video calls, utilize collaboration tools for transparent communication, and set clear expectations with both clients and internal teams. Proactively monitoring client needs and providing timely updates can help build trust and ensure smooth service delivery, even when working remotely.

What is the difference between Remote Msp Account Manager vs Remote Managed Service Provider (MSP) Sales Executive?

AspectRemote Msp Account ManagerRemote Managed Service Provider (MSP) Sales Executive
CredentialsRelevant certifications (e.g., CompTIA, Cisco), experience in account managementSales certifications, industry knowledge, experience in tech or MSP sales
Work EnvironmentClient relationship management, service delivery coordinationLead generation, client acquisition, sales strategy
Employer & Industry UsageMSP companies, IT service providersMSP companies, technology service providers

The Remote Msp Account Manager focuses on maintaining client relationships and ensuring service satisfaction, while the Remote MSP Sales Executive primarily drives new business and sales growth. Both roles require industry knowledge and client interaction but differ in their core responsibilities and focus areas.

What are popular job titles related to Remote Msp Account Manager jobs in Florida?

For Remote Msp Account Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Msp Account Manager jobs in Florida look for?

The top searched job categories for Remote Msp Account Manager jobs in Florida are:

What cities in Florida are hiring for Remote Msp Account Manager jobs?

Cities in Florida with the most Remote Msp Account Manager job openings:

Remote Msp Account Manager jobs near you
Infographic showing various Remote Msp Account Manager job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Account Manager

Miami, FL • Remote

Kaseya Careers
See more jobs at Kaseya Careersexternal

Full-time

Posted 7 days ago

Job description

Position Summary

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. In this role, you will serve as a trusted technical advisor, partnering with customers to drive successful product adoption, optimize their environments, and ensure they achieve their desired business outcomes.

Working closely with Customer Success, Product, Support, Professional Services, and Sales, you will provide strategic technical guidance, conduct account reviews, identify growth opportunities, and advocate for customer success throughout the customer lifecycle.

Key Responsibilities
  • Develop deep expertise across Kaseya's platform and conduct regular Technical Account Reviews to assess product adoption, identify optimization opportunities, and address technical challenges.
  • Act as the primary technical advisor for assigned customers, proactively identifying and removing obstacles that impact customer success.
  • Partner with Product, Support, Professional Services, and Operations to drive timely issue resolution and customer satisfaction.
  • Build success plans that help customers maximize the value of Kaseya products, including platform integrations and advanced capabilities.
  • Recommend Professional Services, training, and education opportunities that improve customer adoption and long-term success.
  • Identify expansion opportunities and partner with Account Managers to support cross-sell and upsell initiatives.
  • Educate customers on new product features, roadmap enhancements, industry best practices, and emerging technologies.
  • Maintain current technical knowledge through ongoing training, certifications, and hands-on learning.
  • Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and align technical solutions to business outcomes.
  • Deliver technical solution presentations, product demonstrations, and implementation guidance for prospective and existing customers.
  • Provide strategic feedback that influences product improvements and future roadmap initiatives.
Required Qualifications
  • 3-5 years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Consultant, or similar customer-facing technical role.
  • Experience managing strategic customer relationships and driving technical issues to successful resolution.
  • Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers.
  • Strong presentation, communication, and relationship-building skills.
  • Proven ability to identify customer growth opportunities and collaborate with Sales teams.
  • Experience with enterprise software implementation, onboarding, or technical consulting.
  • Strong understanding of Windows Server and workstation administration.
  • Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, and routing (CCNA or Network+ knowledge preferred).
  • Familiarity with Remote Monitoring & Management (RMM), Professional Services Automation (PSA), backup, documentation, cybersecurity, or IT management platforms.
  • Strong troubleshooting and problem-solving skills with the ability to communicate complex technical concepts to both technical and business audiences.
  • Bachelor's degree or equivalent technical experience preferred.
  • Professional-level English communication skills.
  • Additional language proficiency is a plus.
Preferred Qualifications
  • Experience supporting Managed Service Providers (MSPs).
  • Experience delivering technical product demonstrations and solution design.
  • Sales or solution consulting experience.
  • Microsoft systems administration experience.
  • Industry certifications such as CCNA, Network+, Microsoft, or similar technical credentials.
Why Join Kaseya?

Join one of the fastest-growing software companies in the industry and help customers succeed with industry-leading IT management and cybersecurity solutions. At Kaseya, you'll work alongside talented professionals, develop deep technical expertise, and play a key role in helping organizations maximize the value of their technology investments.

If you're passionate about technology, customer success, and solving complex technical challenges, we'd love to hear from you. Apply today!

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