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Remote Msp Account Manager Jobs (NOW HIRING)

NinjaOne

Key Account Manager, MSP

Austin, TX · On-site +1

Description About the Role As an Key Account Manager - MSP at NinjaOne, you will play a critical ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Arctic Wolf

Channel Account Manager - MSP

This role is remote but it is expected to visit HQ in Eden Prairie, MN regularly where the MSP Account management team resides. Key Responsibilities * Build and maintain strong, strategic ...

NinjaOne

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... management, autonomous patching, backup, and remote access in a single console to improve ...

NinjaOne

About the Role The Enterprise Account Executive, MSP is a strategic, quota-carrying sales role ... management, autonomous patching, backup, and remote access in a single console to improve ...

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$29.5K

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How much do remote msp account manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for remote msp account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Msp Account Manager vs Remote Managed Service Provider (MSP) Sales Executive?

AspectRemote Msp Account ManagerRemote Managed Service Provider (MSP) Sales Executive
CredentialsRelevant certifications (e.g., CompTIA, Cisco), experience in account managementSales certifications, industry knowledge, experience in tech or MSP sales
Work EnvironmentClient relationship management, service delivery coordinationLead generation, client acquisition, sales strategy
Employer & Industry UsageMSP companies, IT service providersMSP companies, technology service providers

The Remote Msp Account Manager focuses on maintaining client relationships and ensuring service satisfaction, while the Remote MSP Sales Executive primarily drives new business and sales growth. Both roles require industry knowledge and client interaction but differ in their core responsibilities and focus areas.

What are some common challenges faced by Remote MSP Account Managers, and how can they be addressed?

Remote MSP Account Managers often face challenges such as maintaining strong client relationships without in-person meetings and coordinating effectively with technical teams across different locations. To address these, it's important to schedule regular video calls, utilize collaboration tools for transparent communication, and set clear expectations with both clients and internal teams. Proactively monitoring client needs and providing timely updates can help build trust and ensure smooth service delivery, even when working remotely.

What is a Remote MSP Account Manager?

A Remote MSP Account Manager is a professional who oversees client accounts for a Managed Service Provider (MSP) while working from a remote location. They are responsible for maintaining strong client relationships, ensuring service delivery meets expectations, addressing client concerns, and identifying opportunities for upselling or cross-selling IT services. This role combines account management skills with a solid understanding of IT solutions, and typically requires excellent communication and organizational abilities. Working remotely, they use digital tools to connect with clients and their internal teams to provide seamless support and service.

What are the key skills and qualifications needed to thrive as a Remote MSP Account Manager, and why are they important?

To thrive as a Remote MSP Account Manager, you need a solid understanding of IT managed services, client relationship management, and a background in business or IT, often supported by relevant certifications such as CompTIA or ITIL. Familiarity with CRM platforms, ticketing systems like ConnectWise or Autotask, and remote collaboration tools is typically required. Exceptional communication, problem-solving, and organizational skills set outstanding candidates apart in this client-facing role. These competencies are vital for managing client expectations, ensuring service delivery, and fostering long-term business relationships in a remote environment.
More about Remote Msp Account Manager jobs
What cities are hiring for Remote Msp Account Manager jobs? Cities with the most Remote Msp Account Manager job openings:
What states have the most Remote Msp Account Manager jobs? States with the most job openings for Remote Msp Account Manager jobs include:
What job categories do people searching Remote Msp Account Manager jobs look for? The top searched job categories for Remote Msp Account Manager jobs are:
Remote Msp Account Manager jobs near you
Infographic showing various Remote Msp Account Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Key Account Manager, MSP

Key Account Manager, MSP

NinjaOne

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description
About the Role
As an Key Account Manager - MSP at NinjaOne, you will play a critical role in fostering long-term partnerships with our largest and most strategic Managed Service Provider (MSP) accounts. You'll serve as the primary point of contact for key MSP clients, ensuring they maximize the value of NinjaOne's solutions to drive efficiency, profitability, and service excellence for their end customers.
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue opportunities. You'll identify cross-sell and up-sell potential, drive product adoption, and help our partners expand their service offerings with NinjaOne's suite of IT management solutions.
This role requires a strong background in MSP account management, IT solutions selling, and customer success, with a proven track record of managing high-value, partner-driven accounts.
Location: Hybrid in-office (Tampa, FL or Austin, TX) - 3 days per week (Mon, Tues, Thurs)
What You'll Be Doing
  • Strategic MSP Growth: Manage a portfolio of high-value MSP partners, focusing on expanding NinjaOne's footprint within their client base and helping them scale their managed services.
  • Partner Success & Enablement: Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization.
  • Cross-Sell & Up-Sell Strategy: Identify opportunities to enhance MSP offerings by promoting NinjaOne's full product suite, including RMM, endpoint management, security tools, and automation features.
  • Consultative Selling: Understand MSP business challenges and provide tailored solutions to improve operational efficiency, reduce costs, and enhance service delivery.
  • Account Management & Retention: Maintain ongoing engagement with MSP partners, ensuring they stay informed about product updates, new features, and industry trends that impact their business.
  • Forecasting & Reporting: Utilize Salesforce to track partner performance, pipeline opportunities, and revenue forecasting. Collaborate with internal teams to ensure seamless execution.
  • MSP Market Intelligence: Stay up to date on MSP industry trends, competitor offerings, and evolving IT needs, positioning NinjaOne as a critical component of a partner's technology stack.

About You
  • MSP Expertise: You have experience managing MSP accounts, with a deep understanding of their business model, pricing structures, and service delivery challenges.
  • Proven Sales & Growth Track Record: You've successfully expanded revenue within MSP partnerships, identified upsell/cross-sell opportunities, and helped partners scale their businesses.
  • Consultative Approach: You excel at understanding MSP needs and aligning IT solutions to drive their success.
  • Exceptional Communication Skills: You can engage effectively with MSP owners, service managers, and technical teams, translating complex IT concepts into business value discussions.
  • Problem-Solver: You proactively address challenges, mitigate risks, and guide partners through service transformation initiatives.
  • IT Industry Knowledge: Familiarity with MSP tools like RMM, PSA, and cybersecurity solutions is a strong plus.
  • Bachelor's Degree (Preferred): Or equivalent experience in IT, Business, or a related field.
  • Proficiency in Salesforce & CRM Best Practices.
  • If you're passionate about helping MSPs optimize and grow their businesses through world-class IT solutions, we'd love to hear from you!

About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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