Remote Merchant Risk Analyst Jobs in Raleigh, NC

Salary: $66,400.00 - $102,900.00 Annually
Location : Raleigh Municipal Building 222 W Hargett St, Raleigh, NC
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00470
Department: Risk Management
Opening Date: 06/09/2026
Closing Date: 6/16/2026 11:59 PM Eastern
Work Hours: Monday - Friday; 8:30 am - 5:30 pm
Hiring Range: $66,400.00 - $84,700.00
Job Description
Join a dynamic team dedicated to protecting city assets and supporting a safer community. This position offers an exciting opportunity to apply your expertise in property and liability insurance, claims management, and risk mitigation. As a Risk Management Analyst, you'll play a key role in supporting the City's claims and insurance programs, analyzing exposures, and implementing strategies to reduce losses. This is a great fit for professionals looking to advance their career in public sector risk management while making a meaningful impact.
About You:
The ideal candidate for the position is a self-motivated, detail-oriented, and proactive risk management professional skilled in supporting claims and insurance programs, analyzing data, compiling reports, and communicating effectively across departments. If you're a collaborative, solutions-driven professional ready to take your skills to the next level, we want you on our team!
About Us:
The Risk Management Division is at the forefront of protecting City resources, supporting operations and enabling resilient service delivery. We identify, assess, and manage risks that could impact the effective operation of the City programs and services. Our team works collaboratively across departments to ensure decisions are informed, and operations are secure, while maintaining transparency to the community.
Duties and Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supports claims programs for property, liability, and third-party subrogation including maintaining processes and communications with members of the public, insurance adjusters, third party administrators, and internal stakeholders.
• Assists in the implementation and operation of risk management software systems for tracking incidents, claims, and exposures.
• Provides informational training and education sessions for city staff on risk awareness and reduction strategies.
• Reviews and evaluates contracts, agreements, and special events applications to ensure compliance with established risk tolerance and insurance requirements.
• Researches, compiles, and analyzes program data; identifies trends; documents and presents findings; provides recommendations and solutions in support of assigned program, project, or functional area.
• Processes Risk vendor invoices, prepares, updates, and maintains records, reports, databases, policies, procedures and other related documents and information.

Typical Qualifications
Education and Experience:
Bachelor's Degree in Insurance, Business, Public Administration, or related field; 1 to 3 years' experience in risk management or a related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Preferred Qualifications:

• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Chartered Property Casualty Underwriter (CPCU)

Additional Information
Knowledge Of:

• Claims administration processes
• Contract and policy language related to indemnity, insurance, and liability
• Local, state, and federal laws and regulations governing public entity risk and insurance
• Microsoft Excel, databases, and other analytics or reporting tools

Skilled In:

• Delivering excellent customer service to both internal and external stakeholders
• Performing original data gathering, analyzing findings, applying logic and reasoning, and compiling and assembling data
• Verbal and written communication, including technical report writing and presentations
• Organizing tasks and maintaining close attention to detail

Ability To:

• Update and maintain dashboards and reports containing risk data
• Work independently and handle confidential information with discretion
• Collaborate across departments and with external partners and customers

• Meet deadlines and prioritize competing demands

ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment.
Work Exposures:
Work in this position does not require frequent environmental exposures.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02
How much relevant or comparable work experience do you have in risk management or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03
Do you have any Risk Management certifications? If yes, please list below. If not, please enter N/A.
04
How many years of claims administration experience do you have?

• 0 - 1 years
• 1 - 2 years
• 2 - 4 years
• 4 years or more

05
Do you have experience working with pivot tables in Microsoft Excel?

• Yes
• No

06
Have you ever been terminated or forced to resign from a position?

• Yes
• No

07
If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
Required Question