ZipRecruiter

Log In

2

Remote Merchant Account Manager Jobs in California

California Choice

Account Manager (3396)

Orange, CA · On-site +1

$26 - $36/hr

  • PTO

Account management ticketing includes, but is not limited to, provider/RX search, claims ... On-site or remote regular attendance and punctuality are essential functions of the job. * Perform ...

APR

Commercial Lines Account Manager

Orange, CA · On-site +1

$70K - $90K/yr

This position may be open for partial remote once training and probationary period have passed ... manage information regarding account renewals Qualifications 7-10 years of insurance industry ...

Soligent

Regional Account Manager

Irvine, CA · Remote

$175K/yr

Thriving in a remote, fast-paced, dynamic environment, the Regional Account Manager plays an instrumental part in bringing clean, affordable, and modern energy to the world. Helps Soligent make a ...

MGT

Major Account Manager

Livermore, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Account Manager FLSA Status: Exempt Location ... Remote, Livermore, CA WHO WE ARE: MGT is a leading provider of technology and advisory solutions ...

Sunbird Software Inc.

Key Account Manager

Daly City, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Key Account Manager is responsible for successfully managing the assigned territories and is ... This is a remote position but candidate must reside in Northern California territory. Candidate ...

Worthland

Sales Account Manager

Los Angeles, CA · On-site +1

$50K - $100K/yr

Sales Account Manager - Energy & Power Infrastructure Location ... Canada / USA (remote position with travel to the USA) Type: Full-time About the Company Our client ...

MGT

Major Account Manager

Livermore, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Account Manager FLSA Status: Exempt Location ... Remote, Livermore, CA WHO WE ARE: MGT is a leading provider of technology and advisory solutions ...

MGT

Major Account Manager

Livermore, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Major Account Manager FLSA Status: Exempt Location ... Remote, Livermore, CA WHO WE ARE: MGT is a leading provider of technology and advisory solutions ...

ABB

Group Account Manager

Carlsbad, CA · Remote

$163K - $261K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Segment Manager __ Your role and responsibilities: As the Group Account Manager, Meta - Data Center ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

ABB

Group Account Manager

La Verne, CA · Remote

$163K - $261K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Segment Manager __ Your role and responsibilities: As the Group Account Manager, Meta - Data Center ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

previous page

Showing results 41-60

All JobsMerchant Account JobsRemote Merchant Account Manager JobsRemote Merchant Account Manager Jobs in California

Remote Merchant Account Manager information

What does a remote merchant account manager do?

A Remote Merchant Account Manager is responsible for overseeing and managing relationships with merchants who use a company's payment processing services, all while working from a remote location. Their duties typically include onboarding new merchants, resolving account issues, ensuring compliance with payment regulations, and helping merchants optimize their transaction processes. They act as the primary point of contact between the merchant and the company, providing support and guidance to maximize merchant satisfaction and retention.

What is the difference between Remote Merchant Account Manager vs Remote Sales Executive?

AspectRemote Merchant Account ManagerRemote Sales Executive
Required CredentialsSales certifications, banking or finance knowledgeSales certifications, industry-specific knowledge
Work EnvironmentClient management, financial institutions, payment processing companiesBusiness development, client outreach, product promotion
Employer & Industry UsagePayment processors, banks, fintech firmsRetail, tech, B2B services
Search & Comparison IntentUnderstanding roles in payment processing and merchant servicesExploring sales roles in various industries

The Remote Merchant Account Manager focuses on managing merchant accounts, ensuring payment processing solutions meet client needs, and maintaining ongoing client relationships. In contrast, a Remote Sales Executive primarily seeks new clients, promotes products, and drives sales growth. While both roles require sales skills and industry knowledge, their core responsibilities differ—one emphasizes account management, the other sales acquisition.

What are the key skills and qualifications needed to thrive as a remote merchant account manager?

To thrive as a Remote Merchant Account Manager, you need a strong background in account management, sales, and payment processing, often supported by a degree in business or related fields. Familiarity with CRM platforms, payment gateways, and analytics tools is typically required, along with any relevant industry certifications. Excellent communication, problem-solving, and relationship-building skills help you effectively support and grow merchant partnerships. These abilities are crucial for maintaining client satisfaction, driving revenue, and managing accounts efficiently in a remote setting.

How does a remote merchant account manager typically collaborate with cross-functional teams to support client success?

As a Remote Merchant Account Manager, you'll regularly coordinate with sales, technical support, and risk management teams to ensure seamless onboarding and ongoing satisfaction for merchant clients. While working remotely, effective communication through video calls, project management tools, and shared documentation is key. You'll often act as the primary liaison, relaying client feedback and requirements to internal teams, troubleshooting issues, and helping to implement solutions that align with both client goals and company policies. This collaborative dynamic not only supports clients but also helps you build strong professional relationships within the organization.

What are popular job titles related to Remote Merchant Account Manager jobs in California?

For Remote Merchant Account Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Merchant Account Manager jobs in California look for?

The top searched job categories for Remote Merchant Account Manager jobs in California are:

What cities in California are hiring for Remote Merchant Account Manager jobs?

Cities in California with the most Remote Merchant Account Manager job openings:

Remote Merchant Account Manager jobs near you

Account Manager (3396)

California Choice

Orange, CA • On-site, Remote

$26 - $36/hr

Full-time

PTO

Re-posted 26 days ago

Job description

Purpose of Position:
To support account management ticketing from our broker partners and our internal W&B staff.
Account management ticketing includes, but is not limited to, provider/RX search, claims, processing eligibility, policy changes, research, and online enrollment support.
Position may require mandatory overtime during months of heavy volume.
Essential Functions:
Account Management Ticketing
  • Establish and maintain strong professional relationships with carrier service teams
  • Act as liaison between agency/group and carriers to resolve all service requests, including but not limited to billing inquiries, claims, eligibility, renewal processing, and customer service requests as defined in Standard Operating Procedure (SOP).
  • Ensure that acknowledgment, status updates, and follow-up outreach happen in the turnaround defined in the Standard Operating Procedure (SOP).
  • Detailed notes, emails, tasks, and phone call details should be logged in a Salesforce ticket as defined in the Standard Operating Procedure (SOP)
  • Conduct thorough Provider/Rx searches and network analyses.
  • Proficiently know carrier partner support resources, including carrier portals and service teams available

Online Enrollment Ticketing
  • Be proficient in tickets for a demo, loading, quality assurance, and support for tech ticketing
  • Follow defined SOP, including turnaround time, for loading and quality assurance for tech ticketing
  • Assist in projects needed to maintain information on online enrollment vendors, including, but not limited to, rate/document library updates.
  • Establish and maintain partnership relationships with vendor support teams and be familiar with available support resources
  • Use Subject Matter Expert knowledge of benefits technologies and critical thinking skills to accurately respond to internal and external customer inquiries
  • Act as liaison between agency/group and vendor to resolve service requests, including but not limited to training needs, integrations, and escalated needs.
  • Participate in review, testing, and feedback for new tech team vendors and current vendor enhancements
  • Report any ticketing errors or escalations promptly to the Team Lead and Director of Account Management
Online Enrollment Eligibility Ticketing
  • Follow SOP to process eligibility, demographic, and open enrollment changes on behalf of the agency within the online enrollment vendor.
  • Onboard new groups to Eligibility service model including reviewing Ease, Employee Navigator, updating Salesforce, and updating internal tracking guides.
  • Assist in preparing agency reports on ticketing and current Eligibility groups as requested
  • Attend meeting with agency partners to review ticketing and feedback as requested
Renewal Support
  • Prepare ADPIA renewal report on a monthly basis with delivery to the Director of Account Management
  • Gather renewals from major medical carriers within 60 days of renewal as defined in SOP.
  • Prepare a spreadsheet to include renewal percentage increases as defined in SOP.
  • Monitor renewals@wordandbrown.com and support requests for renewals
Ticket Scrubbing
  • Preparation and scrubbing of tickets submitted via email or Salesforce as defined in SOP.
Salesforce:
  • Keep all ticketing information accurate and up-to-date in Salesforce, including ticket status and email/telephone correspondence tracking

Office Administration
  • Ensure company payroll guidelines are followed in reference to timesheets and PTO
  • Assist with special projects as needed.
  • Follow security protocols to ensure all data is secured and HIPAA compliant.

Miscellaneous:
  • Develop and maintain collaborative working relationships with internal contacts, including underwriting, sales, compliance, and finance.
  • Collaborate with leadership on development and updates on Standard Operating Procedures (SOPs).
  • Respond to inquiries from clients professionally and within timeframes assigned.
  • Support training needs for new team members as requested by leadership
  • Report any ticketing errors or escalations promptly to the Team Lead, Supervisors, and/or the Director of Account Management
  • On-site or remote regular attendance and punctuality are essential functions of the job.
  • Perform other business tasks or functions as assigned.

Knowledge, Skills & Abilities Required:
  • Must speak fluent English and communicate effectively.
  • 1-2 years of experience with group insurance preferred.
  • Must have strong people skills, strong phone skills, and the ability to prioritize.
  • Must be detail-oriented, able to work independently in a fast-paced environment with constantly changing parameters.
  • Must be proficient in Word and Excel. Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
  • Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines.

Educational Requirements:
  • High School Diploma or equivalent required.
  • College degree preferred.
  • Industry designations helpful, but not required
  • Health Insurance License preferred, but not required

Physical Requirements:
Must be able to sit for extended periods of time, and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.

Apply