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Remote Medical Call Center Jobs in Riverside, CA

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

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Remote Medical Call Center information

See Riverside, CA salary details

$10

$19

$29

How much do remote medical call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote medical call center in Riverside, CA is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.92 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What cities near Riverside, CA are hiring for Remote Medical Call Center jobs?

Cities near Riverside, CA with the most Remote Medical Call Center job openings:

Infographic showing various Remote Medical Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,635 per year, or $19.1 per hour.

Remote Licensed Mental Health Counselor at Advocate Aurora Medical Center

Advocate Aurora Medical Center

Orange, CA โ€ข Remote

Full-time

Life

Posted 2 days ago

New


Job description

Position Overview

Advocate Aurora Medical Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team in Orange, California. In this full-time, remote position, you will play a vital role in providing high-quality mental health services to individuals from diverse backgrounds, focusing on their unique challenges and emotional needs. This role is ideal for licensed professionals looking to make a significant impact in their community while enjoying a flexible work environment.

About the Organization

Advocate Aurora Medical Center is a leading healthcare provider committed to advancing mental health care through evidence-based practices. Our community health clinic prioritizes personalized care, reaching out to those grappling with mental health difficulties. We embrace a multidisciplinary approach, collaborating with other healthcare professionals to ensure comprehensive support for our clients. At Advocate Aurora, we understand the importance of mental health in overall well-being and strive to empower individuals to lead fulfilling lives.

Work Environment

This position offers the flexibility of remote work, allowing you to provide mental health services from the comfort of your home. Despite the remote setting, you will be part of a close-knit team of licensed professionals, collaborating regularly and utilizing teletherapy tools to connect with clients effectively. We foster a supportive and positive work culture, prioritizing your professional growth and job satisfaction.

Key Responsibilities
  • Conduct comprehensive assessments and evaluations of clients' mental health concerns through interviews and standardized tools, leading to the creation of tailored treatment plans.
  • Deliver individual therapy focusing on various issues, including trauma, anxiety, and depression, utilizing evidence-based modalities such as cognitive behavioral therapy (CBT) or mindfulness-based approaches.
  • Work collaboratively with clients to set realistic therapeutic goals, continually monitoring their progress and adjusting treatment plans as necessary to ensure effective outcomes.
  • Provide teletherapy services, ensuring accessible care for those who may face geographic or physical limitations, thereby expanding our reach to underserved populations.
  • Maintain accurate, timely, and confidential documentation to meet ethical standards, uphold regulatory requirements, and reflect your commitment to professional practice.
  • Engage in ongoing education and training to enhance your clinical skills and stay current with best practices and emerging research in the field of mental health.
Patient Population / Client Focus

As a mental health therapist at Advocate Aurora, you will work with a diverse clientele that includes adults and youth experiencing a range of mental health challenges. Our focus extends to individuals struggling with trauma, anxiety, depression, and substance misuse, among other issues. Your expertise will be essential in facilitating their healing journeys and promoting their overall mental well-being.

Qualifications
  • Masterโ€™s or Doctorate degree in a relevant field, such as Counseling, Social Work, or Psychology.
  • Active and unrestricted licensure as a Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Clinical Social Worker (LCSW) in California.
  • A minimum of 2 years of clinical counseling experience is required, with a focus on therapeutic practices.
  • Strong understanding of legal, ethical, and regulatory standards in mental health practice.
  • Proven ability to work collaboratively within a multidisciplinary healthcare team environment.
Preferred Experience
  • Specialization in family therapy, couples therapy, trauma-informed care, or substance misuse treatment is highly preferred.
  • Experience providing teletherapy services is a plus.
Compensation and Benefits
  • Competitive salary ranging from USD 80,000 to 104,000 annually, based on experience and caseload.
  • Flexible work schedule that promotes work-life balance and accommodates personal commitments.
  • Comprehensive benefits package including malpractice insurance, life insurance, and opportunities for professional development.
  • Additional perks that include access to continuing education resources and advancement opportunities within the organization.
Career Growth Opportunities

At Advocate Aurora, we are committed to the professional development of our staff. As a therapist, you will have the opportunity to participate in ongoing training programs, workshops, and peer supervision groups. We believe that fostering our team members' skills not only enhances their career paths but also improves the quality of care we provide to our clients.

Why Join Our Team

Joining Advocate Aurora means being part of a mission-driven organization that values compassionate care, professional integrity, and collaborative teamwork. We recognize and appreciate the contributions of our therapist team members, offering support and resources to help you thrive in your role. If you are seeking a fulfilling career where you can make a difference in the lives of individuals facing mental health challenges, Advocate Aurora awaits your expertise!

Application Information

If you are ready to take the next step in your counseling career and make a meaningful impact, we encourage you to apply today. Please submit your CV and cover letter detailing your experience and qualifications. We look forward to hearing from you!