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Remote Medical Call Center Jobs in Riverside, CA

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

... Remote Licensed Life Insurance Agent | Inbound Final Expense Insurance Sales | Work From Home ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Family Comes First LLC

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Remote Final Expense Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Family Comes First LLC

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Life Insurance Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

Family Comes First LLC

Be Seen First

Life Insurance Agent

Irvine, CA · Remote

$48K - $100K/yr

Company Description We are a remote call center selling final expense insurance over the phone. All inbound calls from customers filled out a lengthy application, high converting leads, fast paced ...

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All JobsMedical Call Center JobsRemote Medical Call Center JobsRemote Medical Call Center Jobs in Riverside, CA

Remote Medical Call Center information

See Riverside, CA salary details

$10

$19

$29

How much do remote medical call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote medical call center in Riverside, CA is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.92 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Riverside, CA?

For Remote Medical Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Riverside, CA look for?

The top searched job categories for Remote Medical Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Medical Call Center jobs?

Cities near Riverside, CA with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,635 per year, or $19.1 per hour.

Contact Center Specialist (Call Center Remote-US)

Westcliff University

Irvine, CA • On-site, Remote

$75K/yr

Full-time

Posted 17 days ago

Job description

Job Type
Full-time
Description
What if I told you, it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply?
What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together.
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline - "Educate. Inspire, Empower." - is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.
By joining the Westcliff team, you'll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff's progress as we grow and succeed together!
Job Title: Contact Center Specialist (Remote)
Position Overview
The Contact Center Specialist plays a critical role in supporting the effectiveness and compliance of the enrollment contact center. This role focuses on managing call campaigns, monitoring call quality, and collaborating closely with Admissions Management to enhance advisor performance and training. The ideal candidate has a strong understanding of admissions or sales business practices, excels at using contact center technology, and is passionate about improving both operational efficiency and the student experience.
Key Responsibilities
Contact Center Operations & Workflow Support
In Zoom Contact Center:
  • Build, launch, and monitor outbound and inbound call campaigns and dialler campaigns
  • Configure and maintain automated workflows to ensure timely, efficient contact with prospective students.
  • Coordinate phone blitzes and specialized outreach campaigns in partnership with Admissions leadership.
  • In collaboration with IT department, implement new features and improvements
  • Identify opportunities to streamline systems, scripts, and workflows to improve conversion and compliance.
  • Develop and deliver call center user trainings

Quality Assurance & Performance Insights
  • Review recorded calls and transcripts for compliance, quality, and alignment with enrollment goals.
  • Identify keywords, red flags, or behavioral patterns that signal training or coaching needs.
  • Provide actionable insights to Admissions Management for follow-up and performance improvement.
  • Contribute to developing quality scorecards and call evaluation standards.

Collaboration & Training Support
  • Partner closely with Admissions Management to support advisor development, coaching, and accountability.
  • Share QA findings and trend data to inform training sessions and performance discussions.
  • Assist in onboarding new advisors by helping them understand outreach strategies, and quality standards.
  • Help ensure consistent messaging, adherence to scripts, and alignment with the institution's enrollment goals.

Workforce Coordination & Reporting
  • Support advisor scheduling, coverage, and time-off tracking to ensure adequate contact center staffing.
  • Maintain dashboards and reports on call volume, contact rates, and conversion trends.
    Communicate campaign performance and advisor engagement metrics to leadership.
  • Achieve/maintain service levels through workforce management
Qualifications
  • Bachelor's degree required
  • 3+ years of experience managing call center operations, overseeing technology, processes, and operations, including call campaigns, diallers, call quality, reporting, and collaborating to enhance staff and customer experience, and training.
  • Experience with Zoom Contact Center or similar system (Five9, Talkdesk, NICE, etc.) required.
  • Working knowledge of admissions business practices or sales processes strongly preferred.
  • Strong interpersonal and communication skills, with the ability to collaborate across departments.
  • Analytical mindset with experience using reports and dashboards to drive performance improvements.
  • Comfortable working remotely in a fast-paced, metrics-driven setting.

Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.
Salary Description
$75,000

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