Mechanic/Technician Specialist
Worksite: Auburn Hills, MI (REMOTE)
Duration: 12+ months (Possible extension)
Pay Rate: $28/hour on W2
Tentative Start date: ASAP
The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).
Key Responsibilities
Candidates should be proficient in Canadian French
Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction
Utilize a defined six-step diagnostic process to resolve automotive concerns
Research and apply relevant product and repair information using available databases and tools
Perform follow-ups on open tickets and ensure successful resolution and closure
Deliverables or Project Scope
Maintain high levels of customer satisfaction through accurate and timely technical support
Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
Document and update ticket status, ensuring compliance with resolution protocols
Support continuous improvement by sharing feedback and technical findings with internal teams
Collaboration Tools or Platforms
Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
Dealer Information Software and Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases and liaison resources
Qualifications
High School Diploma or GED equivalent
Minimum of 1-2 years of hands on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
Preferred Qualifications
1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
Automotive Service Excellence (ASE) Certification
Strong Understanding of advanced diagnostic processes and automotive systems
Excellent communication and problem-solving skills for technical support environments
Additional Information / Requirements
Automotive Service Excellence (ASE) Certification within first 6 months of employment
Company Description
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.