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Remote Manufacturing Operations Analyst Jobs in Kansas

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Scopely

... remote basis At Scopely, we care deeply about what we do and want to inspire play, every day ... Partner with product, design, economy, live operations, marketing, and leadership teams to turn ...

New

Deloitte

Epic Research & Genomics Analyst

Wichita, KS · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... You'll work alongside talented professionals reimagining and re-engineering operations and ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

United Airlines

Senior Cloud Engineer

KS · On-site +1

$70K - $144K/yr

Location Remote based role with preference in Hub Office City. About The Job You're Considering ... Collaborate with security, operations, and compliance teams to implement secure-by-design ...

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

This role requires deep healthcare technology experience, strong operational and analytical ... remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

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Remote Manufacturing Operations Analyst information

How does a Remote Manufacturing Operations Analyst effectively collaborate with on-site teams to monitor and optimize production processes?

Remote Manufacturing Operations Analysts often leverage digital tools and real-time data dashboards to stay connected with on-site teams. Regular virtual meetings, clear communication protocols, and shared documentation platforms enable smooth collaboration on process improvements and troubleshooting. Analysts are expected to proactively address production issues by analyzing data, suggesting optimizations, and quickly alerting on-site staff to potential problems. Building strong relationships with both plant managers and technical teams is essential for driving continuous improvement and ensuring recommendations are implemented effectively.

What is a Remote Manufacturing Operations Analyst?

A Remote Manufacturing Operations Analyst is a professional who monitors, analyzes, and optimizes manufacturing processes from a remote location, using digital tools and data analytics. They gather and interpret production data, identify inefficiencies, and recommend improvements to enhance productivity and quality. These analysts collaborate with on-site teams via virtual communication platforms and may help implement new technologies or automation solutions. Their work ensures that manufacturing operations run smoothly and efficiently, even without being physically present at the facility.

What are the key skills and qualifications needed to thrive as a Remote Manufacturing Operations Analyst, and why are they important?

To thrive as a Remote Manufacturing Operations Analyst, you need strong analytical skills, process improvement knowledge, and a background in manufacturing or industrial engineering, often supported by a relevant degree. Familiarity with data analytics tools (like Power BI or Tableau), ERP/MES systems, and Lean Six Sigma certification is highly valuable. Excellent communication, problem-solving abilities, and self-motivation help you collaborate effectively and drive initiatives in a remote environment. These skills and qualifications enable you to optimize operations, identify inefficiencies, and deliver actionable insights essential for manufacturing success.
What are popular job titles related to Remote Manufacturing Operations Analyst jobs in Kansas? For Remote Manufacturing Operations Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Manufacturing Operations Analyst jobs in Kansas look for? The top searched job categories for Remote Manufacturing Operations Analyst jobs in Kansas are:
What cities in Kansas are hiring for Remote Manufacturing Operations Analyst jobs? Cities in Kansas with the most Remote Manufacturing Operations Analyst job openings:
Remote Manufacturing Operations Analyst jobs near you
Quality Analyst Lead

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Posted 2 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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