RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
- Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
- Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from
Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
RESPONSIBILITIES
Community Management
- Supervision of team members at the direction and in partnership with the General Manager.
- Receives and responds to incoming calls from homeowners, board members, committee members, and vendors, and addresses their requests at the direction of the General Manager.
- Processes and distributes incoming and outgoing mail for the office and Associations.
- Assist in preparing board and committee meeting agendas and execute meeting notice publishing per state law requirements.
- Assist in creating and publishing board meeting packages, attending board meetings, and taking notes for management action items and/or board meeting minutes.
- Execute 2 x week compliance inspections from their vehicle, as needed. Document and photograph the compliance issues for compliance notices for homeowner notification.
- Execute regular follow-up inspections for open violation issues, communicate with homeowners regarding violation notices they receive or report, and maintain meticulous records.
- Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolved
- Assist with the preparation of the annual members meeting notice, board election ballots, and annual meeting presentation, attend the annual meeting, and assist in tallying votes and documenting results.
- Renewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed.
- Maintain association records in CiraNet, including, but not limited to, work orders, contracts, proposals, vendor meetings, meticulously.
- Manage the association CiraNet inbox to ensure 24 hour response for all messages and appropriate assignments to the responsible team member or department.
- Assist the Association Manager with researching resident requests and/or official records requests.
- Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests
- Additional duties assigned by the General Manager.
Qualifications:
- Associate or Bachelor's degree preferred.
- Minimum of at least one (1) year's Homeowner Association (HOA) Management experience required, preferably onsite.
- GA license required
- Strong interpersonal, supervisory, and customer service skills are required.
- Able to set priorities, plan, organize, and delegate effectively.
- Must have a command of the English language, both written and verbal.
- Excellent phone etiquette and ability to address resident concerns quickly.
- Ability to work effectively under time constraints and deadlines.
- Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger.
Pay & Benefits: $65,000 - $75,000 per/yr, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
