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Remote Manager Lab Operations Jobs in Texas (NOW HIRING)

TTEC Digital

Technical Operations Manager

Austin, TX · Remote

This is a remote, telecommute role based in US. In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact ...

TTEC Digital

Technical Operations Manager

Austin, TX · On-site +1

This is a remote, telecommute role based in US. In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact ...

Sonoma Consulting Inc.

Remote DevOps Engineer

Houston, TX · Remote

$50.25 - $69/hr

Travel: onsite in Houston for week 1 - remaining weeks would be remote. Qualifications Requirements ... Background in network security (firewall management) Additional Information Devops, Network ...

Better Talent

Operations - COPY PH

Austin, TX · Remote

Remote, Philippines COMPANY OVERVIEW We're Fido -- a U.S.-based operations company that helps property managers, vacation rental operators, and communities keep their properties running smoothly ...

Kinetik

Remote Operations Center Operator

Midland, TX · On-site +1

$17.75 - $21.75/hr

We provide the gathering, compression, processing, transportation and water management services ... Remote start and stopping of compression throughout the system * Operation of amine and glycol ...

Qualys

Revenue Operations Manager

Houston, TX · Remote

The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

ARStrat

Patient Care Coordinator (Remote)

Sugar Land, TX · Remote

$18 - $20/hr

Operational hours: Monday-Friday, 9:00 AM - 9:00 PM CST (Must be flexible within business hours ... Manage referrals, tests, procedures, and timely delivery of care services * Coordinate and ...

Oscar Health

Manager, Strategy & Operations

Dallas, TX · Remote

$105K - $138K/yr

We're hiring a Manager, Strategy & Operations to join our Utilization Management Optimization and ... This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully ...

ARStrat

Patient Care Coordinator (Remote)

Houston, TX · On-site +1

$18 - $20/hr

Operational hours: Monday-Friday, 9:00 AM - 9:00 PM CST (Must be flexible within business hours ... Manage referrals, tests, procedures, and timely delivery of care services * Coordinate and ...

GetixHealth

Patient Care Coordinator (Remote)

Houston, TX · On-site +1

$18 - $20/hr

Operational hours: Monday-Friday, 9:00 AM - 9:00 PM CST (Must be flexible within business hours ... Manage referrals, tests, procedures, and timely delivery of care services * Coordinate and ...

SUBMER

Communicate proactively with managers, customers, design partners, vendors, and other stakeholders regarding test status, risks, and issues. * Support lab operations, including setup, calibration ...

Trivium

Senior Operations Manager

Houston, TX · Remote

Director of Operations / Operations Manager The architect of how the agency runs. Department ... Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining ...

NinjaOne

Channel Sales Operations Manager

Austin, TX · On-site +1

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce ...

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Remote Manager Lab Operations information

What are Remote Manager Lab Operations?

A Remote Manager Lab Operations is responsible for overseeing the daily functions and workflows of laboratory operations from a remote location. This role involves managing staff, ensuring compliance with regulations, maintaining quality control, and optimizing laboratory processes using digital tools and communication platforms. Remote managers coordinate with on-site teams, handle scheduling, troubleshoot issues, and implement policies to ensure efficient and safe lab operations. Effective communication, organizational skills, and familiarity with laboratory information management systems are essential for this job.

What is the difference between Remote Manager Lab Operations vs Remote Lab Technician?

AspectRemote Manager Lab OperationsRemote Lab Technician
CredentialsTypically requires a bachelor's degree in life sciences or related field, plus management experienceUsually requires an associate degree or certification in laboratory techniques
Work EnvironmentOversees lab activities remotely, manages teams, and ensures compliancePerforms technical lab tasks remotely, such as data entry and sample processing
Industry UsageCommon in biotech, pharmaceutical, and research organizationsFound in similar industries, supporting lab operations and data management

Remote Manager Lab Operations focuses on overseeing lab activities, managing teams, and ensuring compliance remotely, often requiring management experience and a relevant degree. In contrast, Remote Lab Technicians perform technical tasks and data handling, typically with technical certifications or associate degrees. Both roles are vital in biotech and research sectors but differ in responsibilities and required credentials.

How does a Remote Manager of Lab Operations effectively oversee laboratory teams and processes from a distance?

A Remote Manager of Lab Operations leverages technology such as video conferencing, project management tools, and laboratory information management systems (LIMS) to maintain oversight and communication with onsite teams. Regular virtual meetings, clear documentation, and remote monitoring protocols help ensure that quality standards, safety procedures, and project deadlines are met. Building trust and maintaining transparency with staff are key to managing challenges such as time zone differences and troubleshooting equipment issues from afar. Successful remote managers also focus on fostering a collaborative team culture and providing ongoing support to staff to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Remote Manager Lab Operations, and why are they important?

To thrive as a Remote Manager Lab Operations, you need a strong background in laboratory science, management experience, and typically a relevant degree such as in biology, chemistry, or medical technology. Familiarity with Laboratory Information Management Systems (LIMS), quality assurance protocols, and regulatory compliance (like CLIA or CAP) is essential. Excellent leadership, communication, and problem-solving skills help coordinate remote teams and maintain high operational standards. These skills ensure efficient lab operations, regulatory compliance, and effective team management even when working remotely.
What are popular job titles related to Remote Manager Lab Operations jobs in Texas? For Remote Manager Lab Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Manager Lab Operations jobs in Texas look for? The top searched job categories for Remote Manager Lab Operations jobs in Texas are:
What cities in Texas are hiring for Remote Manager Lab Operations jobs? Cities in Texas with the most Remote Manager Lab Operations job openings:
Remote Manager Lab Operations jobs near you
Technical Operations Manager

Technical Operations Manager

TTEC Digital

Austin, TX • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are looking for a Technical Operations Manager to join the Managed Services practice.  This is a remote, telecommute role based in US.

In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.  

In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.)  The Ops Manager also manages internal and external communications regarding the client engagement.  The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support.  Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement.  This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.

What you will be doing:

Platform Operations Management
  • Management, trending and analysis of historical and existing support and change service requests
  • Prioritize work related to service requests for technical resources
  • Own completion of Change Management cycles and provide adequate visibility internally and externally.
  • Review daily/weekly/monthly platform statistics related to stability and capacity
  • Develop Action plans to resolve stability or capacity issues
  • Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
  • Ensure certification of technical plans for major implementations and projects
  • Continuous development and exhibition of platform knowledge and effective application to the client environment
  • Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,
Timely and Effective Management of internal and external Communications
  • Organize and Lead regular client Operational status reviews
  • Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
  • Maintain positive and professional demeanor when communicating internally and externally
  • Build strong business relationships with all engagement stakeholders
  • Act as a trusted advisor for client contacts
  • Distribute and discuss client "lessons learned" discoveries


Ensure Client Satisfaction with Managed Services Operations
  • Proactive "informal" check with client on Managed Services performance
  • Ensure client issues thoroughly triaged and SLA's met
  • Conduct bi-annual client feedback discussion
  • Develop effective action plan to address negative client feedback and prevent recurrence of client issues
  • Communicate all client feedback to account management and staff
  • Management and assurance of escalations and timely and effective incident notifications
  • Drive the assurance of resource effort allocation to remain in alignment with client requirements
  • Arrange site visits with client to improve ICS/MS understanding of client mission
Ensure effective management of Commercial aspects
  • Assist account partners and Account Management with client interactions
  • Assist with the creation of SOW's, Change Requests, RFP responses and other contract documentation
  • Tracking Project run rates, hours utilization and ensure proper invoicing
  • Pre-Implementation requirements compilation, LOE and Resource Management for small projects
  • Obtain solid knowledge of Managed Services offerings
  • Provide formal account status and communication with Account Partner and Account Managers
  • Provide important client information to peers and management to facilitate good business decisions
  • Work with account partners to identify relationship expansion opportunities
Manage effective transition of Support Activities
  • Integrate with and provide feedback to improve delivery methods
  • Ensure requisite support reference documentation is created
  • Provide direction for client transition to new support model
  • Manage client expectations for daily support and ongoing projects
  • Manage engagement scope and responsibilities
Skills and experience you bring:
  • 2-4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or onpremises technologies
  • Proven client management capabilities, including relationship building, expectation setting, and issue resolution
  • Handson experience delivering or managing Contact Center technologies, such as:
    • Voice and data network operations
    • Computer Telephony Integration (CTI)
    • ACD and IVR platforms
    • CRM systems and related integrations
  • Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fastpaced environment
  • Nice to have:  foundational project management experience (task planning, timelines, crossfunctional coordination)
$90,000 - $105,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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