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Remote Manager End User Computing information

What does a remote manager end user computing do?

A Remote Manager End User Computing oversees the delivery and maintenance of IT services and support for end users, often in a distributed or remote work environment. They manage teams responsible for supporting desktops, laptops, mobile devices, virtual desktops, and related user-facing technologies. Their role includes ensuring reliable system performance, implementing security policies, and facilitating smooth user experiences across remote locations. They also coordinate upgrades, troubleshoot escalated issues, and help design strategies for remote technology deployment.

How does a remote manager end user computing effectively coordinate and support a distributed IT team?

A Remote Manager End User Computing typically oversees geographically dispersed teams responsible for supporting employees’ devices and digital workspaces. Effective coordination relies on clear communication, regular virtual meetings, and robust ticketing or workflow systems to track issues and progress. The manager must foster collaboration using digital tools, set clear expectations, and ensure that best practices for security and device management are consistently followed. Building a strong team culture remotely and providing ongoing training are also key to maintaining high service standards.

What are the key skills and qualifications needed to thrive as a remote manager end user computing, and why are they important?

To thrive as a Remote Manager End User Computing, you need expertise in end user support, IT infrastructure management, and a solid understanding of device management platforms, often supported by a degree in IT or related field. Familiarity with tools like Microsoft Endpoint Manager, Citrix, VMware Horizon, and relevant certifications (such as ITIL or CompTIA) is typically required. Outstanding leadership, communication, and problem-solving skills are crucial for effectively guiding distributed teams and addressing user needs. These skills ensure seamless technology adoption, optimized end user experiences, and efficient remote team coordination.

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Remote Manager End User Computing jobs near you

HPC Customer Solutions Engineer

NextSilicon

Minneapolis, MN • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

Description
NextSilicon is reimagining high-performance computing. Our accelerated compute solutions leverage intelligent adaptive algorithms to vastly accelerate supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research.
At NextSilicon, everything we do is guided by three core values:
  • Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance.
  • Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard.
  • Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

Join our customer success team as an HPC Customer Solutions Engineer. We are seeking a highly skilled, customer-centric individual to act as the primary link between our cutting-edge HPC technology and its end-users.
Operating at the forefront of computer science and scientific applications, you will be instrumental in enabling our customers to achieve peak performance in diverse fields such as graph algorithms, sparse computations, weather prediction, and more. As our platform evolves to incorporate next-generation capabilities (including AI/ML), you will be a key resource in supporting these emerging technologies. You will not only directly support users but actively drive the usability and feature development of our platform by collaborating closely with our product and software engineering teams. If you are passionate about science and technology, thrive in a customer-facing role, and want to shape the future of high-performance computing, we want to hear from you.
We currently have 2 open requisitions for this Customer Solutions Engineer role.
Location: Hybrid in either our Austin, TX or Minneapolis, MN offices preferred but Remote considered for exceptional candidates.
Requirements
  • Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree
  • Proficiency in C, C++, and/or Fortran programming languages
  • Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC
  • Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)
  • Experience with Linux/Unix operating systems and command-line tools for system navigation, administration, and troubleshooting
  • Knowledge of performance optimization techniques for parallel computing, including code profiling, tuning, and scaling
  • Exceptional written communication skills with a proven ability to produce clear, concise, and technically accurate documentation
  • Strong verbal communication for effective customer engagement and internal advocacy
  • Results-driven and relentless, with a bias toward creative solutions and a no-excuses approach to delivering outcomes
  • US citizenship with eligibility to visit US government research facilities strongly preferred

Desirable technical skills
  • Familiarity with Python and its relevant data science libraries (e.g., NumPy, Pandas)
  • Familiarity with key AI/ML frameworks (e.g., PyTorch, TensorFlow, JAX, vLLM and llama.cpp) and/or working knowledge of optimizing, profiling and debugging AI/ML workloads on parallel architectures (e.g., GPU acceleration, distributed training)
  • Packaging, compiling, troubleshooting, running open-weight models
  • Working with or in a neocloud/hyperscaler provider

Responsibilities
  • Provide hands-on support, assisting customers in resolving technical issues for scientific HPC applications
  • Identify, troubleshoot, and reproduce resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction
  • Drive new software features through direct customer engagement, and resolve client-facing issues.
  • Maintain up-to-date knowledge of key software features and communicate effectively with customers to provide guidance and support
  • Act as a liaison between internal teams, end-users, and relevant stakeholders to advocate for and fulfill customer needs, translating technical requirements into software features
  • Contribute to the development and upkeep of user documentation and support knowledge base
  • Profile and identify bottlenecks in a diverse range of HPC applications across various architectures

Apply