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Remote Live Chat Operator Jobs in Remote, OR (NOW HIRING)

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Remote Live Chat Operator information

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

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Area Sales Manager - Central U.S. (United States (Remote), US)

Area Sales Manager - Central U.S. (United States (Remote), US)

Landis+Gyr

OR • On-site, Remote

$85K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Job description

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better!
Area Sales Manager - Position is based in central U.S. This role will cover Arkansas, Louisiana, Mississippi, Tennessee & Kentucky - eligible candidates must live in one of these states.
Key Responsibilities:
• Meet or exceed annual sales goals, manage distribution territory, and overall customer experience.
• Maintains current knowledge of Industry trends, revenue opportunities, sales channels, outcomes-based solutions, and competitor offerings.
• Create a multi-year growth strategy and account pipeline jointly with distribution. leadership, and manages plan execution.
• Maintain annual touchpoint with existing customers and revenue opportunities to expand business.
• Active in direct and distributor sales opportunities
• Maintain assigned customer relations.
• Provide portfolio support by using product, software, and service knowledge.
• Channel management and coordination of distributor performance reviews
• Pre-sales opportunity qualification and position portfolio with value selling and outcomes-based solutions to influence new revenue opportunities.
• Manage Customer Relationship Management (CRM) with frequent account updates.
• Engage and coordinate conflict resolution.
• Participate in contract negotiations.
• Participation in industry events and trade shows
• Good communication and effective working relations exist with channel partners and other departments.
• Provide recommendations for portfolio development, placement, and promotions are made as appropriate.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company's core values.
• Supports and adheres to the Company's Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.
Knowledge, Skills, and Abilities:
• Solid understanding of electric, gas, and water utilities, meter, IoT, communications, and AMI Smart Grid technologies.
• Ability to organize, coordinate, and manage multiple opportunities simultaneously.
• Strong Listening, oral/written communication, and presentation skills
• Solid analytical and technical abilities
• Strong knowledge of the company's products, software, and services.
• Solid knowledge of channel development strategies
• Thorough understanding of sales functions.
• Ability to recognize opportunities and potential Issues and take proactive measures
• Computer skills that include Microsoft Office
• Ability to work both independently and on a team
Accountabilities:
• Meet or exceed sales goals, manage distribution territory, and overall customer experience.
• Maintains current knowledge of Industry trends, opportunities, channels, outcomes-based solutions, and competitors to support the Identification of business development opportunities.
• Create a multi-year growth strategy and account pipeline jointly with distribution. leadership, and manage plan execution.
• Maintain annual touchpoint with existing customers and revenue opportunities to expand business.
• The Company's professional reputation is projected in all sales contracts.
• Management is appropriately informed of significant problems, area activities, and competitive conditions.
Education and Experience:
• Bachelor's Degree
• 5-7+ years of sales experience in the electrical industry
• Must possess a valid driver's license and passport to travel both domestically and internationally
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $85,490 - $121,393 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
Job Title: Area Sales Manager - Central U.S.
Requisition ID: 22155
Location: