No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
Director of Information Technology
Madison, WI · On-site +1
Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams. * Serve ... Remote workers must be based in the United States and must reside in one of the following states:
Director of Information Technology
Madison, WI · On-site +1
Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams. * Serve ... Remote workers must be based in the United States and must reside in one of the following states:
Record, track, and document help desk requests and resolution steps * Develop and maintain basic ... What we offer: * Full-time remote work with flexibility and trust * Competitive base salary and ...
Record, track, and document help desk requests and resolution steps * Develop and maintain basic ... What we offer: * Full-time remote work with flexibility and trust * Competitive base salary and ...
Balance support and sales -help clients while identifying their technology needs * Work closely ... • Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) Support ...
Balance support and sales -help clients while identifying their technology needs * Work closely ... • Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) Support ...
Proficiency in Linux, including editing and maintaining Splunk config files and apps * Comfortable ... We help clients get work done more efficiently and economically, without compromising quality.
Proficiency in Linux, including editing and maintaining Splunk config files and apps * Comfortable ... We help clients get work done more efficiently and economically, without compromising quality.
Remote Customer Service Representative
Appleton, WI · Remote
$18/hr
Have a positive attitude, great work ethic and a passion for helping others * Be dependable and ... Work at a desk and effectively utilize a phone and computer for the length of your shift
Remote Customer Service Representative
Appleton, WI · Remote
$18/hr
Have a positive attitude, great work ethic and a passion for helping others * Be dependable and ... Work at a desk and effectively utilize a phone and computer for the length of your shift
Remote Customer Service Representative
Appleton, WI · On-site +1
$18/hr
Have a positive attitude, great work ethic and a passion for helping others * Be dependable and ... Work at a desk and effectively utilize a phone and computer for the length of your shift
Remote Customer Service Representative
Appleton, WI · On-site +1
$18/hr
Have a positive attitude, great work ethic and a passion for helping others * Be dependable and ... Work at a desk and effectively utilize a phone and computer for the length of your shift
Principal Consultant - NA Telco
WI · On-site +1
$144K - $238K/yr
In this role, you will perform on-site and/or remote delivery and implementation of Red Hat ... Experience with UNIX or Linux database administration and tuning * Extensive knowledge of Red Hat ...
Principal Consultant - NA Telco
WI · On-site +1
$144K - $238K/yr
In this role, you will perform on-site and/or remote delivery and implementation of Red Hat ... Experience with UNIX or Linux database administration and tuning * Extensive knowledge of Red Hat ...
Customer Service Engineer
Belgium, WI · On-site +1
Deliver training sessions (remote or onsite) to help customers use our solutions effectively ... Operate and maintain test environments on Windows and Linux platforms. * Work closely with ...
Customer Service Engineer
Belgium, WI · On-site +1
Deliver training sessions (remote or onsite) to help customers use our solutions effectively ... Operate and maintain test environments on Windows and Linux platforms. * Work closely with ...
Medical Collection Representative (Remote)
Milwaukee, WI · Remote
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Medical Collection Representative (Remote)
Milwaukee, WI · Remote
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Medical Collection Representative (Remote)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Medical Collection Representative (Remote)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
... Linux operating systems, and desktop/remote high performance computing hardware systems. Prior ... help with simulation along with a large electrodynamic shaker, smaller shakers, data acquisition ...
Senior Site Reliability Engineer - Observability - Remote
La Crosse, WI · On-site +1
$91K - $163K/yr
Elevate your career as you help us create a healthier tomorrow for everyone and discover the ... Linux OS * United States Citizenship * If you are offered this position, you will be required to ...
Senior Site Reliability Engineer - Observability - Remote
La Crosse, WI · On-site +1
$91K - $163K/yr
Elevate your career as you help us create a healthier tomorrow for everyone and discover the ... Linux OS * United States Citizenship * If you are offered this position, you will be required to ...
Senior Site Reliability Engineer - Observability - Remote
La Crosse, WI · On-site +1
$91K - $163K/yr
Elevate your career as you help us create a healthier tomorrow for everyone and discover the ... Linux OS * United States Citizenship * If you are offered this position, you will be required to ...
Senior Site Reliability Engineer - Observability - Remote
La Crosse, WI · On-site +1
$91K - $163K/yr
Elevate your career as you help us create a healthier tomorrow for everyone and discover the ... Linux OS * United States Citizenship * If you are offered this position, you will be required to ...
Collection Representative (Remote-WI Residents)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Collection Representative (Remote-WI Residents)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Collection Representative (Remote-OK Residents)
Milwaukee, WI · Remote
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Collection Representative (Remote-OK Residents)
Milwaukee, WI · Remote
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Collection Representative (Remote-OK Residents)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Collection Representative (Remote-OK Residents)
Milwaukee, WI · On-site +1
$20/hr
This role offers a clear path to income growth, while allowing you to help consumers resolve ... Thrive on and enjoy phone time with consumers, strongly preferring that over desk work * Resilient ...
Remote Linux Help Desk information
What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?
| Aspect | Remote Linux Help Desk | Remote Network Support Specialist |
|---|---|---|
| Certifications | Linux+, CompTIA A+ | CCNA, CompTIA Network+ |
| Work Environment | Help desk, technical support | Network troubleshooting, infrastructure support |
| Industry Usage | IT support, customer service | Network administration, enterprise IT |
| Common Search Intent | Technical support for Linux systems | Network issues and infrastructure support |
The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 11 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988