Washington, DC · Remote
$50K - $80K/yr
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Washington, DC · Remote
$50K - $80K/yr
Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part ...
Fairfax, VA · Remote
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
Fairfax, VA · Remote
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
Bowie, MD · Remote
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT ... Provide remote and on-site technical support as required * Create and maintain technical ...
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Bowie, MD · Remote
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary The Senior Help Desk & IT ... Provide remote and on-site technical support as required * Create and maintain technical ...
Ashburn, VA · Remote
$61K - $64K/yr
Remote Tier 2 Help Desk Specialist We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This ...
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Ashburn, VA · Remote
$61K - $64K/yr
Remote Tier 2 Help Desk Specialist We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This ...
ICF is seeking a Help Desk Specialist to support an enterprise Salesforce services environment for ... This position is remote within the United States. Please note that ICF monitors employee work ...
ICF is seeking a Help Desk Specialist to support an enterprise Salesforce services environment for ... This position is remote within the United States. Please note that ICF monitors employee work ...
Washington, DC · Remote
$18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
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Washington, DC · Remote
$18/hr
... of Help Desk, call center, customer support, or technical support experience * Working knowledge of: * Windows operating systems * Microsoft Office products * Web-based applications and remote ...
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily ...
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The person in this position will provide daily ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
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Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Washington, DC · On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Ashburn, VA · Remote
$61K - $64K/yr
Remote Tier 2 Help Desk Specialist Spanish/English bilingual We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large ...
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Ashburn, VA · Remote
$61K - $64K/yr
Remote Tier 2 Help Desk Specialist Spanish/English bilingual We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
VA · On-site +1
$20 - $27/hr
The help desk also provides vetting and approval and offers ongoing support for the Medicare ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...
VA · On-site +1
$20 - $27/hr
The help desk also provides vetting and approval and offers ongoing support for the Medicare ... This position is fully remote. Employment is contingent upon successful completion of a CMS client ...
Bethesda, MD · Remote
$18/hr
... for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains ... Linux OS. * Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
Bethesda, MD · Remote
$18/hr
... for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains ... Linux OS. * Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
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We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
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We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Alexandria, VA · On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Alexandria, VA · On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Rockville, MD · On-site +1
$74K - $79K/yr
The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving ... Proficiency in Microsoft Active Directory, Group Policy, DNS, DHCP, and remote desktop support ...
Rockville, MD · On-site +1
$74K - $79K/yr
The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving ... Proficiency in Microsoft Active Directory, Group Policy, DNS, DHCP, and remote desktop support ...
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
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Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
| Aspect | Remote Linux Help Desk | Remote Network Support Specialist |
|---|---|---|
| Certifications | Linux+, CompTIA A+ | CCNA, CompTIA Network+ |
| Work Environment | Help desk, technical support | Network troubleshooting, infrastructure support |
| Industry Usage | IT support, customer service | Network administration, enterprise IT |
| Common Search Intent | Technical support for Linux systems | Network issues and infrastructure support |
The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.
$50K - $80K/yr
Full-time
Posted 6 days ago
Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline.
Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials.
Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required.
Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management.
Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills.
Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills.
Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.
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