The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
Help Desk Specialist
Annapolis Junction, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis Junction, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Quick apply
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$22 - $25/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$22 - $25/hr
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
System Admin/Help Desk
Herndon, VA · On-site
Directly responsible for the successful support and operations of our customers Microsoft and Linux ... Call center, service desk, or Helpdesk experience is required. Additional Information All your ...
System Admin/Help Desk
Herndon, VA · On-site
Directly responsible for the successful support and operations of our customers Microsoft and Linux ... Call center, service desk, or Helpdesk experience is required. Additional Information All your ...
Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II) to support a ... Familiarity with Windows Server, Linux, Active Directory, Microsoft 365, Exchange, or cloud-based ...
Quick apply
Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II) to support a ... Familiarity with Windows Server, Linux, Active Directory, Microsoft 365, Exchange, or cloud-based ...
... • Linux Desired • Task Automation - Ansible experience - PXE boot • Building VMs using ... Help Desk) problem identification, diagnosis and resolution of problems (U) Manage the daily ...
... • Linux Desired • Task Automation - Ansible experience - PXE boot • Building VMs using ... Help Desk) problem identification, diagnosis and resolution of problems (U) Manage the daily ...
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120K - $160K/yr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... If you are a proactive Tier 2 Help Desk/ System Administrator and thrive in dynamic environments ...
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120K - $160K/yr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... If you are a proactive Tier 2 Help Desk/ System Administrator and thrive in dynamic environments ...
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120K - $160K/yr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... If you are a proactive Tier 2 Help Desk/ System Administrator and thrive in dynamic environments ...
Quick apply
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120K - $160K/yr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... If you are a proactive Tier 2 Help Desk/ System Administrator and thrive in dynamic environments ...
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or higher to ... This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 ...
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or higher to ... This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 ...
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120 - $160/hr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... At CDT, we offer a collaborative and inclusive work environment where your expertise help desk can ...
Tier 2 Help Desk/ System Administrator
Chantilly, VA · On-site
$120 - $160/hr
Experience with Window OS, Linux, Office 365 and basic networking concepts * Ability to work ... At CDT, we offer a collaborative and inclusive work environment where your expertise help desk can ...
System Administrator 3 - (Linux, Kubernetes, Ansible)
Fort George G Meade, MD · On-site
$181K - $221K/yr
System Administrator 3 - (Linux, Kubernetes, Ansible) Clearance: TS/SCI - Polygraph required ... Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ...
New
System Administrator 3 - (Linux, Kubernetes, Ansible)
Fort George G Meade, MD · On-site
$181K - $221K/yr
System Administrator 3 - (Linux, Kubernetes, Ansible) Clearance: TS/SCI - Polygraph required ... Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ...
New
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and ... Configure and manage Linux, and possibly Windows operating systems, installs/loads operating system ...
... Help Desk tickets • Familiarity with Docker and Kubernetes Qualifications : Required : • Linux System Administrator • Running Security Scans • Monitoring system performance and ...
... Help Desk tickets • Familiarity with Docker and Kubernetes Qualifications : Required : • Linux System Administrator • Running Security Scans • Monitoring system performance and ...
System Administrator 2 - (Linux, Kubernetes, Ansible)
Fort George G Meade, MD · On-site
$137K - $167K/yr
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Strong Linux background * Linux troubleshooting skills (tailing log files, restarting services)
New
System Administrator 2 - (Linux, Kubernetes, Ansible)
Fort George G Meade, MD · On-site
$137K - $167K/yr
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Strong Linux background * Linux troubleshooting skills (tailing log files, restarting services)
New
Overnight Linux Help Desk information
What is the difference between Overnight Linux Help Desk vs Night Linux Support Technician?
| Aspect | Overnight Linux Help Desk | Night Linux Support Technician |
|---|---|---|
| Certifications | Linux+ or LPIC-1 often preferred | Similar certifications, often Linux+ or CompTIA Linux+ |
| Work Environment | Help desk, remote or on-site, overnight shifts | Technical support, remote or on-site, overnight shifts |
| Employer & Industry | IT support companies, tech departments | IT service providers, enterprise IT teams |
| Search & Comparison Intent | Understanding roles, responsibilities, and shifts | Similar support roles, shift differences, job scope |
The Overnight Linux Help Desk and Night Linux Support Technician roles both involve providing technical support for Linux systems during overnight shifts. While they share similar certifications and work environments, the Help Desk typically focuses on customer-facing support and troubleshooting, whereas the Support Technician may handle more complex technical issues. Both roles are essential in maintaining 24/7 system availability in IT operations.
Full-time
Re-posted yesterday
Key responsibilities
Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support.
Utilize ticket management system to document, track, and resolve user issues related to UNIX/Linux systems.
Interact with cross-disciplinary technicians and support the security and operational integrity of UNIX/Linux systems.
Job description
Job Summary:
Integrated Computer Solutions, Inc. (ICS) is dedicated to excellence in government services, empowering clients in various sectors. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
Responsibilities:
• Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
• Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
• Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
• Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
• Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
• Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both contract and customers assets
• Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned
Qualifications:
Required:
• Minimum active Top-Secret Clearance with Sensitive Compartmented Information (SCI)
• High school diploma
• DoD 8570 / 8140 Information Assurance Technical Level II (IAT-II) CompTIA Security+CE
• 5 years of technical experience with UNIX/Linux support/administration on an enterprise-level, network environment, open or compliant systems, large-scale computer system or multi-server local area network
Company:
Powering Innovation for High-Impact Products ICS combines intuitive user experience (UX) design and world-class software development expertise with full product realization services around embedded, desktop and IoT applications to create transformative products for a connected world. Founded in 1987, the company is headquartered in Waltham, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Integrated Computer Solutions, Inc. (ICS) is dedicated to excellence in government services, empowering clients in various sectors. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
Responsibilities:
• Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
• Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
• Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
• Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
• Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
• Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both contract and customers assets
• Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned
Qualifications:
Required:
• Minimum active Top-Secret Clearance with Sensitive Compartmented Information (SCI)
• High school diploma
• DoD 8570 / 8140 Information Assurance Technical Level II (IAT-II) CompTIA Security+CE
• 5 years of technical experience with UNIX/Linux support/administration on an enterprise-level, network environment, open or compliant systems, large-scale computer system or multi-server local area network
Company:
Powering Innovation for High-Impact Products ICS combines intuitive user experience (UX) design and world-class software development expertise with full product realization services around embedded, desktop and IoT applications to create transformative products for a connected world. Founded in 1987, the company is headquartered in Waltham, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Integrated Computer Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Waltham, MA, US
Year founded
1987