The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Quick apply
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Agent
Sterling, VA · On-site
$17.25 - $22/hr
Medical
Dental
Life
Retirement
PTO
... in Linux. We offer flexible hours and are looking for both part-time and full-time associates ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...
Help Desk Specialist
Annapolis Junction, MD · On-site
$75K - $125K/yr
Medical
Life
Retirement
PTO
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis Junction, MD · On-site
$75K - $125K/yr
Medical
Life
Retirement
PTO
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis, MD · On-site
$75K - $125K/yr
Medical
Life
Retirement
PTO
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Annapolis, MD · On-site
$75K - $125K/yr
Medical
Life
Retirement
PTO
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
Help Desk Specialist
Fort George G Meade, MD · On-site
$72K - $149K/yr
Medical
Retirement
PTO
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
Help Desk Specialist
Fort George G Meade, MD · On-site
$72K - $149K/yr
Medical
Retirement
PTO
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
New
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... You will help troubleshoot complex issues across Linux and Windows environments, collaborate with ...
New
Help Desk Engineer
Annapolis Junction, MD · On-site
$140K - $150K/yr
Medical
Retirement
PTO
... Help Desk inquiries (Tier 1) and escalated, complex problems (Tier 2). Configuring and managing ... Experience with AWS Intermediate Linux Windows 10/11, Windows server 2022 Bash/other scripting ...
Help Desk Engineer
Annapolis Junction, MD · On-site
$140K - $150K/yr
Medical
Retirement
PTO
... Help Desk inquiries (Tier 1) and escalated, complex problems (Tier 2). Configuring and managing ... Experience with AWS Intermediate Linux Windows 10/11, Windows server 2022 Bash/other scripting ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
Help Desk Technician
Washington, DC · On-site
$37.76/hr
Medical
Dental
Vision
Life
Retirement
PTO
Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal ... Provide technical support for operating systems such as Window, iOS, Linux and various software ...
System Admin/Help Desk
Herndon, VA · On-site
Directly responsible for the successful support and operations of our customers Microsoft and Linux ... Call center, service desk, or Helpdesk experience is required. Additional Information All your ...
System Admin/Help Desk
Herndon, VA · On-site
Directly responsible for the successful support and operations of our customers Microsoft and Linux ... Call center, service desk, or Helpdesk experience is required. Additional Information All your ...
Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD
Fort George G Meade, MD · On-site
$72K - $149K/yr
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD
Fort George G Meade, MD · On-site
$72K - $149K/yr
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD
Fort George G Meade, MD · On-site
$60K - $75K/yr
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD
Fort George G Meade, MD · On-site
$60K - $75K/yr
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills . * Excellent communication and customer service abilities. * Ability to work in a fast ...
Help Desk Specialist with Security Clearance
Fort George G Meade, MD · On-site
$72K - $149K/yr
Medical
Retirement
PTO
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills. * Excellent communication and customer service abilities. * Ability to work in a fast-paced ...
Help Desk Specialist with Security Clearance
Fort George G Meade, MD · On-site
$72K - $149K/yr
Medical
Retirement
PTO
Familiarity with common operating systems (Windows, Linux). * Strong problem-solving and analytical skills. * Excellent communication and customer service abilities. * Ability to work in a fast-paced ...
Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II) to support a ... Familiarity with Windows Server, Linux, Active Directory, Microsoft 365, Exchange, or cloud-based ...
Quick apply
Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II) to support a ... Familiarity with Windows Server, Linux, Active Directory, Microsoft 365, Exchange, or cloud-based ...
Linux Systems Admin L2
Annapolis, MD · On-site
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Linux Systems Admin L2
Annapolis, MD · On-site
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Linux Systems Admin L1
Annapolis, MD · On-site
Providee Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Linux Systems Admin L1
Annapolis, MD · On-site
Providee Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Providee Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Providee Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating system ...
Overnight Linux Help Desk information
What is the difference between Overnight Linux Help Desk vs Night Linux Support Technician?
| Aspect | Overnight Linux Help Desk | Night Linux Support Technician |
|---|---|---|
| Certifications | Linux+ or LPIC-1 often preferred | Similar certifications, often Linux+ or CompTIA Linux+ |
| Work Environment | Help desk, remote or on-site, overnight shifts | Technical support, remote or on-site, overnight shifts |
| Employer & Industry | IT support companies, tech departments | IT service providers, enterprise IT teams |
| Search & Comparison Intent | Understanding roles, responsibilities, and shifts | Similar support roles, shift differences, job scope |
The Overnight Linux Help Desk and Night Linux Support Technician roles both involve providing technical support for Linux systems during overnight shifts. While they share similar certifications and work environments, the Help Desk typically focuses on customer-facing support and troubleshooting, whereas the Support Technician may handle more complex technical issues. Both roles are essential in maintaining 24/7 system availability in IT operations.

Full-time
Re-posted 10 days ago
Job description
Integrated Computer Solutions, Inc. (ICS) is dedicated to excellence in government services, empowering clients in various sectors. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within the SIPRNet and GCCS Management Centers.
Responsibilities:
• Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
• Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
• Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
• Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
• Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
• Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both contract and customers assets
• Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned
Qualifications:
Required:
• Minimum active Top-Secret Clearance with Sensitive Compartmented Information (SCI)
• High school diploma
• DoD 8570 / 8140 Information Assurance Technical Level II (IAT-II) CompTIA Security+CE
• 5 years of technical experience with UNIX/Linux support/administration on an enterprise-level, network environment, open or compliant systems, large-scale computer system or multi-server local area network
Company:
Powering Innovation for High-Impact Products ICS combines intuitive user experience (UX) design and world-class software development expertise with full product realization services around embedded, desktop and IoT applications to create transformative products for a connected world. Founded in 1987, the company is headquartered in Waltham, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Integrated Computer Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Waltham, MA, US
Year founded
1987