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Remote L3 Support Engineer Jobs in Washington (NOW HIRING)

Maximus

Lead Security Engineer - Remote

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

General information Job Posting Title Lead Security Engineer - Remote Date Wednesday, August 12 ... This role supports security operations, compliance activities, vulnerability management, cloud ...

Koniag, Inc.

Middleware Engineer (REMOTE)

Chantilly, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role supports a large-scale Application and Systems Enablement effort issued under an ICAM ... The Middleware Engineer will serve as the primary technical expert for custom integration ...

kgs

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role supports a large-scale Application and Systems Enablement effort issued under an ICAM ... The Middleware Engineer will serve as the primary technical expert for custom integration ...

kgs

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role supports a large-scale Application and Systems Enablement effort issued under an ICAM ... The Middleware Engineer will serve as the primary technical expert for custom integration ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Washington

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Washington?

For Remote L3 Support Engineer jobs in Washington, the most frequently searched job titles are:

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The top searched job categories for Remote L3 Support Engineer jobs in Washington are:

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Cities in Washington with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Solutions Sales Engineer (Remote)

Quantum Computing Inc.

Arlington, VA • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Job Title
Solutions Sales Engineer
Job Description
Location: Hoboken, NJ or Remote with Travel
Division: Revenue
Department: Customer Success
About Us:
Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company's portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.
Position Description:
The Senior Solutions Sales Engineer is a high-impact, customer-facing role responsible for driving both technical adoption and revenue growth. This role blends solutions engineering, sales engineering, product expertise, Python prototyping, and hands-on deployments for QCi's quantum and quantum-inspired computing platforms.
You will support the full customer lifecycle: pre-sales discovery, demos, proof-of-concepts, deployment, onboarding, troubleshooting, and long-term adoption. You should be equally comfortable designing technical solutions, presenting to customers, and rolling up your sleeves during on-site installs for multi-day engagements. Ideal for someone who thrives in emerging technology, enjoys field work and collaboration, and can translate complex quantum concepts into practical business value.
Duties and Responsibilities:
  • Serve as the primary customer-facing technical lead, handling discovery, demos, support, and ongoing guidance.
  • Review, triage, and route support tickets while maintaining clear communication with customers and internal teams.
  • Develop Python-based proofs-of-concept to validate use cases and demonstrate platform capabilities.
  • Lead on-site deployments, integrations, and user onboarding (including multi-day customer visits).
  • Translate quantum and reservoir computing concepts into practical business value for diverse audiences.
  • Support the sales cycle through technical discovery, demos, solution design, and proposal inputs.
  • Represent QCi at conferences and events by delivering live demos and engaging prospects.
  • Capture customer feedback and insights to inform product improvements, documentation, and internal workflows.
  • Collaborate cross-functionally with Sales, Engineering, Product, Data Science, and Marketing to deliver tailored solutions and aligned customer experiences.

Required Skills and Experience:
  • Bachelor's degree in Computer Science, Engineering, Physics, Applied Mathematics, Information Technology, Natural Sciences, or related technical/business field.
  • Master's degree or quantum/AI focus preferred.
  • 5-8+ years in customer-facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, Customer Success Engineering, Application Engineering).
  • Strong track record supporting sales cycles, delivering demos, and enabling technical decision-making.
  • Advanced Python proficiency, including scripting, prototyping, data libraries (pandas, numpy), and experience supporting embedded software or internal tools.
  • Understanding of resource access, system permissions, APIs, and basic architecture principles.
  • Experience in on-site deployments, system integrations, hardware/software configuration, and troubleshooting.
  • Confident public speaker capable of representing QCi at industry events and customer briefings.
  • Excellent written/verbal communication and the ability to break down complex concepts for any audience.
  • Strong organization, prioritization, and problem-solving skills in fast-moving environments.
  • Experience with collaboration/support tools such as Jira, Confluence, Salesforce, and ticketing systems.
  • Willingness to travel 30-50%, including multi-day onsite customer engagements (3-5 days).

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