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Remote L3 Support Engineer Jobs in Washington (NOW HIRING)

Power3 Solutions

Systems Engineer L3 - SCRUM

Annapolis Junction, MD · Remote

$100K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an experienced Systems Engineer to join their rapidly growing team! Description ... For Remote Opportunities), education and certifications as well as Federal Government Contract ...

Eliassen Group

Senior UEM Engineer

Washington, DC · Remote

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The role covers engineering, administration, support, and continuous improvement of enterprise ... Coordinate support for internal staff, remote personnel, contractors, and external stakeholders ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

BCMC

ServiceNow Developer - HRSD

Falls Church, VA · Remote

$55.25 - $76/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support customer environment operations. These are REMOTE positions. The ServiceNow Developer is a ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

Black Canyon Consulting

Platform Ops Lead

Bethesda, MD · On-site +1

$56.50 - $77.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

NCBI offers flexible working hours, remote options, on- and off-site training courses, and ... Provide on-call support to NCBI's internal developers and other staff. Requirements * BS degree in ...

kgs

Test Engineer / UAT Support Lead (REMOTE)

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... is seeking a Test Engineer/UAT Support Lead with a Secret security clearance to support KITS and our government customer. The position is remote. We offer competitive compensation and an ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

YO AI Labs

AI Consulting Expert - Remote

Washington, DC · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

L3HHCM20

Specialist, Integration & Test Engineer

Washington, DC · On-site +1

$117K - $158K/yr

  • Medical

  • Retirement

  • PTO

C. office, with remote or hybrid arrangements considered. Occasional travel to other company sites ... Support development teams across connected and disconnected environments, including use of cloud ...

Stantec

Fire Protection Engineer (Remote or Hybrid)

Annapolis, MD · On-site +1

$82K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We value flexibility-remote or hybrid work options may be available depending on the candidate and ... Gather information to support design decisions. * Prepare engineering designs, drawings ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Washington

Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are popular job titles related to Remote L3 Support Engineer jobs in Washington?

For Remote L3 Support Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Washington look for?

The top searched job categories for Remote L3 Support Engineer jobs in Washington are:

What cities in Washington are hiring for Remote L3 Support Engineer jobs?

Cities in Washington with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Systems Engineer L3 - SCRUM

Power3 Solutions

Annapolis Junction, MD • Remote

$100K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

We are looking for an experienced Systems Engineer to join their rapidly growing team!
Description
  • Analyzes user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.
  • Analyzes system requirements and leads design and development activities.
  • Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies.
  • Provides technical leadership for the integration of requirements, design, and technology.
  • Incorporates new plans, designs and systems into ongoing operations.
  • Develops technical documentation.
  • Develops system Architecture and system design documentation.
  • Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.
  • Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts.
  • Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.
  • Communicates with other program personnel, government overseers, and senior executives.
  • Experience in collaborating with Product Owner in preparation for SAFe/agile ceremonies, including sprint reviews, Inspect and Adapt, and Program Increment (PI) planning events


Qualifications

  • Requires an active TS/SCI with Polygraph (with Poly within last 5 years)
  • Scrum Coach Certification 

Employee Freedom of Choice
Our focus is on people first. We offer comprehensive and flexible compensation packages that match the best the industry has to offer and can be customized to fit your needs.
Our Benefits:
  • 100% company-paid individual health, dental, and vision premiums
  • Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
  • Up to 7 weeks of Paid Time Off (PTO) 
  • 401(k) Plan, 4% match with 3% guaranteed
  • Paid 11 Federal Holidays
  • BlueCross BlueShield Health Insurance
  • BlueCross CareFirst dental, ortho and vision
  • Tuition/Training, up to $5250 annually  for pre-approved education
  • Company-paid events, including golf events, fishing trips, baseball games, hockey games and more
 
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The projected compensation range for this position is $100K - $160K. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, we invest in our employees beyond just compensation.  Our benefit offerings include, dependent upon position, Health Insurance, Dental and Vision Coverage, Health Savings Account (HSA), Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Life Insurance, 401(k) Plan, Safe Harbor 401k Investment, Learning and Development opportunities, Referral Bonuses and Flex Time.