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Remote L3 Support Engineer Jobs in Edmonds, WA (NOW HIRING)

Client Support Engineer

Seattle, WA ยท Remote

$130K - $150K/yr

This role is a remote position, and you will be working in the West Coast time zone. Travel is not ... support * Partner with Product and Engineering to develop and ship internal tooling and client ...

Field Application Engineer '27

Kirkland, WA ยท On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

System Design Engineer

Bellevue, WA ยท Remote

$102K - $140K/yr

Remote Schedule: 40 hours/week System One is seeking an experienced System Design Engineer to support the development of advanced nuclear energy systems. This role is responsible for the design and ...

System Design Engineer

Bellevue, WA ยท Remote

$102K - $140K/yr

Remote Schedule: 40 hours/week System One is seeking an experienced System Design Engineer to support the development of advanced nuclear energy systems. This role is responsible for the design and ...

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Remote L3 Support Engineer information

See Edmonds, WA salary details

$18

$43

$74

How much do remote l3 support engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote l3 support engineer in Edmonds, WA is $43.78, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $51.20 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Edmonds, WA?

For Remote L3 Support Engineer jobs in Edmonds, WA, the most frequently searched job titles are:

What cities near Edmonds, WA are hiring for Remote L3 Support Engineer jobs?

Cities near Edmonds, WA with the most Remote L3 Support Engineer job openings:

Client Support Engineer

PactFi

Seattle, WA โ€ข Remote

$130K - $150K/yr

Full-time

Medical, Retirement

Posted 21 days ago


Job description

About PactFi

Private asset markets (PE, Private Credit, VC, Real Estate) have 10x to 9.8T in AUM over the past decade and are projected to grow to $17T in the next five years. However, digital infrastructure has not kept pace, with most of the market operating predominantly in error-prone, internal-only software solutions.

PactFi provides secure, end-to-end, operational infrastructure for managing complex private credit transactions. Our web-based application brings together all parties involved in such a transaction to more efficiently allocate capital, complete KYC, share documents, manage funds flow, and more. The platform is secured to a bank-grade standard, and we have received our SOC 2 Type 2 attestation.

PactFi was developed in close partnership with two of the industry's largest players, both of whom represent the top 3 players in the private credit space by both size (AUM) and deal activity.

About the Job

We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle.

This is a hands-on role reporting to the Client Enablement Lead. From day one, you will execute client enablement across client implementations, product adoption, software development, and technical support.

This role is a remote position, and you will be working in the West Coast time zone. Travel is not required, though there may be optional opportunities to engage with clients in person when beneficial.

What You'll Do

  • Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support

  • Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap

  • Own technical troubleshooting and support for covered accounts

  • Maintain visibility across product usage, client workflows, tech stacks, and dependencies

What You Bring

  • 3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaS

  • Proficient in AI-assisted development and debugging, APIs, and technical implementations

  • Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)

  • Excellent communication skills

  • Experience in private credit, financial infrastructure, or regulated financial products is a plus

What We Offer

  • Competitive salary + equity

  • Healthcare coverage

  • 401k

What We Offer

  • Competitive salary + equity.

  • Healthcare coverage.

  • 401k

Compensation Range: $130K - $150K