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Remote L3 Support Engineer Jobs in Seattle, WA (NOW HIRING)

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

Initially, focus on helping customers resolve issues connecting to remote development environments ... Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity ...

Zeno Power

Atlassian Support Engineer

Seattle, WA · On-site +1

$90K - $130K/yr

Atlassian Support Engineer Zeno is seeking a highly motivated Atlassian Support Engineer with Data ... remote work is optional on Mondays and Fridays. * Travel: Travel is required, * Motor Abilities:

Auterion

Enterprise Solutions Engineer

Seattle, WA · Remote

Work within the Enterprise team in Zurich as a remote engineer and collaborate with other ... Provide expert support (L3) to customers facing technical issues * Write clear and concise internal ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

System One

System Design Engineer

Bellevue, WA · Remote

$102K - $140K/yr

Remote Schedule: 40 hours/week System One is seeking an experienced System Design Engineer to support the development of advanced nuclear energy systems. This role is responsible for the design and ...

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Remote L3 Support Engineer information

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$77

How much do remote l3 support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote l3 support engineer in Seattle, WA is $45.37, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $53.08 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Seattle, WA?

For Remote L3 Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Seattle, WA look for?

The top searched job categories for Remote L3 Support Engineer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote L3 Support Engineer jobs?

Cities near Seattle, WA with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $94,377 per year, or $45.4 per hour.

Systems Support Engineer

Aquent

Tacoma, WA • On-site, Remote

$55 - $58/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Placement Type:
Temporary
Salary:
$55-58 Hourly
Start Date:
Aug 3, 2026
Aquent is partnering with a pioneering leader in advanced vehicle technology, an organization dedicated to pushing the boundaries of automotive engineering and shaping the future of transportation. In this pivotal role, you will be the hero for software engineers, directly enabling the progress of an entire organization by ensuring seamless access to the tools and environments they need to innovate. Your expertise will accelerate development cycles, enhance system reliability, and directly contribute to the creation of advanced vehicle systems, making a tangible impact on the future of mobility.
Are you ready to be a crucial enabler for engineers developing groundbreaking advanced vehicle technology? This is your opportunity to dive deep into complex technical challenges, empowering an entire organization by ensuring seamless access to the tools and environments essential for innovation. You will play a vital role in accelerating development cycles, enhancing system reliability, and directly contributing to the creation of advanced vehicle systems. If you thrive on unraveling technical mysteries and empowering others, this is your chance to make a significant impact on the future of mobility.
What You'll Do
  • Own the initial response to incoming requests, actively monitoring customer support channels, promptly acknowledging issues, and setting a professional tone for a rapid support experience.
  • Triage issues by meticulously reproducing them, categorizing their nature, assigning appropriate severity, and either resolving them directly or routing them to the correct team with a clear, well-documented hand-off.
  • Resolve a wide array of niche environment or configuration issues, including connectivity problems, setup challenges, and client-side misconfigurations, often without requiring escalation.
  • Effectively escalate complex issues to the owning engineering team, providing precise reproductions and all necessary context for immediate action.
  • Continuously improve support documentation by transforming recurring issues into valuable runbooks, FAQ entries, and updated documentation, fostering future self-service for customers.
  • Participate in a shared on-call rotation for high-severity (P0/P1) escalations, complementing standard US business hours coverage.
  • Initially, focus on helping customers resolve issues connecting to remote development environments, particularly addressing client setup, authentication, and networking problems.
  • Potentially expand your role to cover other services and scenarios, including Continuous Integration, build systems, and various development tools.

What We're Looking For (Must-Have Qualifications)
  • A Bachelor's Degree in an Engineering field (e.g., Mechanical, Computer, Aerospace).
  • 2-4 years of relevant experience.
  • Basic networking literacy, including familiarity with SSH (key authentication, ssh-agent, port forwarding), DNS resolution, VPNs, HTTP(S) proxies, and the ability to diagnose connectivity or latency problems between a client and a remote host.
  • Cross-platform comfort with macOS, Windows (including WSL), and Linux, sufficient to follow setup processes and identify system differences.
  • Command-line fluency, comfortable navigating a shell, reading logs, running diagnostic commands, and editing configuration files in a terminal environment.
  • Proficiency in version control basics, including cloning repositories, branching, performing diffs, and reviewing pull requests.
  • A strong debugging instinct, capable of taking vague problem descriptions, reproducing issues, narrowing down their scope, and describing them precisely.
  • Exceptional customer-facing communication skills, demonstrating clear, calm, and professional written interaction with engineers, alongside excellent ticket hygiene (status updates, severity, reproduction steps, resolution details).
  • A personality that enjoys solving complex problems.

What Will Set You Apart (Nice-to-Have Qualifications)
  • Prior experience in a developer support, DevOps support, or IT/platform support role.
  • Familiarity with build and Continuous Integration systems, including remote build execution or comparable tooling.
  • Exposure to programming language ecosystems (e.g., Python, C++).
  • Experience with code editors and remote or cloud-based development environments.
  • Comfort with public cloud platforms and light scripting for diagnostics and automation (e.g., Bash, Python).

Why This Role is Exciting
This is a unique opportunity to contribute to the cutting edge of advanced vehicle technology. You will join a team with a great culture and friendly, collaborative colleagues, all while maintaining a healthy work-life balance. This role offers significant growth potential, allowing you to gain extensive experience across a wide range of technologies and systems. There is a high likelihood of extension, with the potential for a direct hire opportunity.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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