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Remote L3 Support Engineer Jobs in Seattle, WA (NOW HIRING)

Roles & Responsibilities Support Analyst (L1/L2/L3/) Incident Management & Support * Investigate ... Coordinate with engineering, CSS, and operations teams during critical incidents. * Ensure SLA ...

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

This role is a remote position, and you will be working in the West Coast time zone. Travel is not ... support * Partner with Product and Engineering to develop and ship internal tooling and client ...

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

This role is a remote position, and you will be working in the West Coast time zone. Travel is not ... support * Partner with Product and Engineering to develop and ship internal tooling and client ...

Participate in customer calls and remote technical sessions as a technical expert. * Drive ... Collaborate effectively across Support, Engineering, Product, Customer Success, and Operations ...

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

System Design Engineer

Bellevue, WA · Remote

$102K - $140K/yr

Remote Schedule: 40 hours/week System One is seeking an experienced System Design Engineer to support the development of advanced nuclear energy systems. This role is responsible for the design and ...

System Design Engineer

Bellevue, WA · Remote

$102K - $140K/yr

Remote Schedule: 40 hours/week System One is seeking an experienced System Design Engineer to support the development of advanced nuclear energy systems. This role is responsible for the design and ...

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

AI Engineer - Remote

Seattle, WA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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Remote L3 Support Engineer information

See Seattle, WA salary details

$18

$45

$77

How much do remote l3 support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote l3 support engineer in Seattle, WA is $45.37, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $53.08 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Seattle, WA?

For Remote L3 Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Seattle, WA look for?

The top searched job categories for Remote L3 Support Engineer jobs in Seattle, WA are:

Infographic showing various Remote L3 Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $94,377 per year, or $45.4 per hour.

ICM Support Engineer in Redmond, WA (Fulltime, Remote)

Redmond, WA • Remote

Full-time

Posted 20 days ago


Job description

ICM Support Engineer
Redmond, WA (Remote)
Fulltime
 
Must Have Technical/Functional Skills
Microsoft power pages; Azure fundamentals; Kusto; ICM
 
 
Roles & Responsibilities
Support Analyst (L1/L2/L3/)
Incident Management & Support 
• Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents. 
• Own Sev3 and Sev4 incidents from acknowledgment to closure. 
• Perform root cause analysis and document findings. 
• Coordinate with engineering, CSS, and operations teams during critical incidents. 
• Ensure SLA compliance for incident response and mitigation activities. 
• Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability. 
• Participate in on-call rotations and incident bridges