Remote L2 Production Support Jobs in Oregon (NOW HIRING)

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

Our Core platform is comprised of properties, calendar, messaging, metrics, operations, and guest experience. The Connectivity component is our integrations into major online travel agencies like Agoda, Airbnb, Booking.com, Google Travel, and VRBO. Our more than 18,000 customers rely on our core and connectivity product to manage $300M+ in monthly reservations.

To help with maintaining and improving Hospitable's core platform and OTA connectivity, our remote-first, fully-distributed team is looking for a Core & Connectivity Product Engineer to maintain momentum and stability.

"Working at Hospitable is both the most intense and the most rewarding professional experiences of my life. The momentum isn't for everyone, neither is the laser focus on shipping value, but the right person will flourish and grow here more so than just about anywhere else." - Nik, Principal Product Engineer.

You will be diving deep into our foundational codebase, which glues together our entire product lines and partner connectivity, to develop new features, maintain existing features, and improve platform stability and partner connectivity. Your work will have a direct impact on thousands of customers' short-term rental operations.

• Know current OTA connections inside-out to get the maximum benefit out of partner APIs, improve downtime resilience, and increase edge-case coverage.
• Implement and maintain integrations with future connectivity partners.
• Add your voice to product shaping discussions, ship new core platform features 01, and iterate based on customer feedback.
• Work with Devon whose favourite fruit is Raspberry.
• Use your software engineering chops to build magical user experiences, which are both simple for customers to use and simple for other engineers to understand and maintain.
• Partner with product, sales, customer success, and other engineers to develop and ship features that solve the right problems.
• Work within our "majestic" monolithic codebase, sitting on a Kubernetes-powered infrastructure-as-code stack.
• Implement and use observability tooling to track and debug post-deployment.
• Seek out and remedy performance/resource issues and feature bugs that have the most impact on business operations and customer experience.
• Refactor core platform and connectivity code to make it easier to understand, maintain, and test.

As an engineering team we are all in on Laravel and Angular. Our self-defined tech stack acronym is PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.

Requirements

Hospitable.com is a remote-only and distributed company. For this position, your location is not a requirement. The ideal fit could work under European or American timezones.

Don't tick all the boxes? Talk to us about why you're still an amazing fit. In the meantime, here's what we're paying attention to:

• 3+ years of software engineering experience, with a focus on backend technologies.
• Significant experience with Laravel, PHP 7+, MySQL, and testing pipelines in a deployed web application used by paying customers. We are all in on Laravel; this is non-negotiable.
• An eye for testable, maintainable, and intuitive code, but also...
• The mentality of "Code is a means, not an end," avoids unnecessary abstraction. Your compass points toward customer and business value.
• The ability to think through non-obvious usage scenarios and explore ripple effects within complex systems.
• High degree of empathy both toward customers and teammates.
• Exceptional communication skills - especially written. We are a remote-first, fully distributed company. Most communication happens on Slack and Notion.
• Self-motivated and able to make decisions when surrounded by uncertainty. You don't require a support system to maintain momentum.
• Experience with queue/job-centric backends is a plus.
• Experience with building production systems where data ingestion from third-party APIs is critical to the business is a big plus.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive, radically transparent, and caring team environment, where you are trusted, not managed-and a culture that is focused on results and output.
• The total budget for this role is between USD$134,450.00 - USD $167,258.30 depending on the cost of living in your location. We can hire talent internationally as contractors-or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For US employees, the gross compensation could be anywhere between $123,995.91 - $154,319.69.
• We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $76,026.50, to share in the long-term upside value of the company.
• Separately, this role is eligible for up to an additional $284,456.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
• For US employees: healthcare (including EPO, PPO and HSA), 401(k).
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Complimentary mental health and emotional support with therapists on call through Slack by Spill.
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.