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Remote Knowledge Base Writer Jobs in Pennsylvania

First American

$20.34 - $27.12/hr

Builds knowledge base of state practices and requirements. Essential Functions * Conducts title ... Verbal and written communication skills * Knowledge of company terminology, search department ...

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are the most commonly searched types of Knowledge Base Writer jobs in Pennsylvania?

The most popular types of Knowledge Base Writer jobs in Pennsylvania are:

What are popular job titles related to Remote Knowledge Base Writer jobs in Pennsylvania?

For Remote Knowledge Base Writer jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Pennsylvania look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Knowledge Base Writer jobs?

Cities in Pennsylvania with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you

Alabama Title Searcher (Remote)

First American

Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Who We AreJoin a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoAssembles title packages, searches for tax documentation or performs other research related to escrow and title closings. Work is done in an office, title plant or remotely traveling to court houses, municipalities and other government entities to perform the searches. Works independently and uses experience to compile search packages ranging in complexity that require research and investigation. Builds knowledge base of state practices and requirements.
Essential Functions

  • Conducts title research to compile search packages ranging in complexity; documents all research

  • Processes departmental documents requiring specific knowledge of functional operations, type correspondence and reports from rough drafts.

  • Compiles, investigates and interprets tax records in order to determine tax liability.


Job Complexities

  • Assignments vary in complexity

  • Using established procedures performs assignments.


Supervision Received or Extended

  • No supervisory responsibilities


Impact

  • Work under general supervision applying well established techniques, procedures or specific standards.

  • Exercises judgment within defined policies and procedures

  • Escalates issues to more experienced team members


Knowledge and Skills/Technology Used

  • Internet savvy

  • Data entry/typing skills

  • Standard MS skill set

  • Investigative / research skills

  • Verbal and written communication skills

  • Knowledge of company terminology, search department procedures and tools.

  • Proficient with company operating systems


Typical Education

  • High School diploma or equivalent


Typical Range of Experience

  • 1+ years related experience


License or Certification

This position will be accepting applications on an ongoing basis until the position is filled

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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