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Remote Knowledge Base Writer Jobs in Philadelphia, PA

Truvani

Direct Response Copywriter - REMOTE

Philadelphia, PA · Remote

$75K - $105K/yr

Deep, applied knowledge of direct-response and consumer-psychology principles (think Schwartz ... Earn a reputation across the team as a fast, reliable, on-brand writer SALARY AND BENEFITS * Base ...

Posted today

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

... remote and on-site technical support across hardware and software solutions while maintaining a ... knowledge base articles with a focus on enhancing the customer experience. • Deliver training to ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... procedures, knowledge base articles, and documentation aligned with ITIL and industry best ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Compass

Pricing Analyst III - Remote

Philadelphia, PA · On-site +1

$80K - $120K/yr

Excellent oral and written communication skills and show a demonstrated ability to absorb ... Demonstrated track record of success and increasing knowledge base See Why You Should Work With Us

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote knowledge base writer in Philadelphia, PA is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $28.12 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are the most commonly searched types of Knowledge Base Writer jobs in Philadelphia, PA? The most popular types of Knowledge Base Writer jobs in Philadelphia, PA are:
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What job categories do people searching Remote Knowledge Base Writer jobs in Philadelphia, PA look for? The top searched job categories for Remote Knowledge Base Writer jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Knowledge Base Writer jobs? Cities near Philadelphia, PA with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Call Center Representative - English & Spanish (Remote)

Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Philadelphia, PA • On-site, Remote

$18/hr

Full-time

Posted 8 days ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)
Job Type: • Full-time, Contract
Location: 100% Remote
Shift timing: 10:00Am to 6:00Pm EST
Pay Rate: $18 per hour
We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor
Minimum Education and Experience:
• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required
Training Schedule:
• Monday through Friday, 9:00 AM - 5:00 PM
• Weekend availability required
Company Culture:
• Detail-oriented - focused on quality and precision
• Outcome-oriented - driven by performance and results
• People-oriented - supportive and fairness-focused
• Team-oriented - collaborative and cooperative

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