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Remote Knowledge Base Writer Jobs in Lancaster, PA

TE Connectivity

Duty Mitigation Analyst (Remote)

PA · On-site +1

$88K - $132K/yr

... highly developed oral and written communication skills; and the ability to coordinate ... Integrity, Accountability, Inclusion, Innovation, Teamwork COMPENSATION • Competitive base salary ...

WebstaurantStore

Product Owner (Remote)

Lititz, PA · On-site +1

$80K - $95K/yr

Actively takes steps to improve product knowledge by seeking insights into how the business ... Competent verbal and written communication skills; able to convey concepts effectively to team ...

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote knowledge base writer in Lancaster, PA is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $27.12 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Infographic showing various Remote Knowledge Base Writer job openings in Lancaster, PA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,097 per year, or $23.6 per hour.

Technical Sales Specialist

PrimeSource Building Products, Inc.

York, PA • Remote

Full-time

Re-posted 6 days ago

PrimeSource Building Products rating

5.5

Company rating: 5.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

378th of 410 rated retail wholesalers

Job description

Technical Sales Specialist - Railings (Railing, Guardrail, & Handrail)

Location: Remote (U.S.) | Travel: 20-30% | Reports To: Regional Manager

Role Summary

The Technical Sales Specialist is a customer-facing technical resource responsible for validating quantitative takeoffs, ensuring code-compliant railing/guardrail/handrail solutions, and enabling sales and channel partners with accurate, timely technical support. This role reviews plans and specifications, interprets applicable building codes and standards, supports interactions with Authorities Having Jurisdiction (AHJs), and prepares submittals and compliance documentation to reduce risk and accelerate approvals. The position is fully remote with 20-30% travel for job sites, AHJ/design meetings, trainings, and tradeshows.

Ideal background: construction estimating, plan review, code compliance, or manufacturer technical services within railing/guardrail/handrail systems (commercial, multi-family, institutional, and industrial).

Key Responsibilities

Takeoff Validation & Plan Review

Review and validate distributor/dealer/contractor takeoffs for scope, quantities, waste factors, alternates, and substitutions specific to railings, guardrails, and handrails.

Cross-check plans, elevations, sections/details, door/finish/railing schedules, and specifications for product applicability and completeness.

Identify conflicts between details, specifications, and code requirements; provide corrective redlines and issue Manufacturer-Validated Takeoff packages with documented assumptions.

Code Compliance & Technical Guidance

Interpret and apply applicable building codes and standards for guards and handrails (e.g., IBC/IRC, local amendments; accessibility standards such as ADA/ANSI A117.1; and OSHA criteria for industrial applications).

Advise on height, load, graspability, continuity, extensions, openings, and infill requirements for guards/handrails; verify product/system selection meets occupancy and use conditions.

Prepare code compliance letters, equivalency or variance rationales where appropriate, and responses to RFIs/submittal comments.

Serve as technical liaison with AHJs, design teams, contractors, and channel partners to expedite approvals and resolve field issues.

Submittals, Assemblies & Documentation

Assemble code-compliant system packages, product data, test reports, engineering letters, shop drawings, and installation procedures for railing/guardrail/handrail assemblies.

Maintain a library of approved details, standard notes, templates, and decision trees to increase speed and repeatability.

Collaborate with internal teams to keep documentation synchronized with product changes and regional code amendments.

Field & Training Support

Conduct site walks, installation observations, and troubleshooting to ensure installations match design intent and listed/engineered system requirements.

Deliver technical training (virtual and on-site) for internal teams, reps, distributors, and installers; develop job aids and checklists for common conditions.

Continuous Improvement & Collaboration

Capture recurring issues from takeoffs, submittals, and AHJ feedback; drive process improvements and knowledge-base updates.

Provide field insights to Product Management and Sales to influence roadmaps, specifications, and go-to-market strategies.

Minimum Qualifications

3-7 years in construction estimating, plan review, code compliance, or manufacturer technical services (preferably in railing/guardrail/handrail systems).

Ability to read and interpret architectural/structural drawings, stair/elevator cores, balcony details, and specifications relevant to guard/handrail design.

Demonstrated knowledge of building and accessibility codes affecting guards/handrails; familiarity with local amendments and industrial safety criteria.

Proficiency with Microsoft 365; experience tracking cases/opportunities in Salesforce (required).

Excellent written and verbal communication, including the ability to write clear compliance letters and discuss solutions with AHJs.

Self-directed, organized, and comfortable working remotely across multiple stakeholders and deadlines.

Key Deliverables

Validated takeoff packages with assumptions, clarifications, and change logs.

Code compliance letters, RFI responses, and AHJ correspondence specific to guardrails and handrails.

Complete submittal binders: product data, test reports/listings, engineering letters, and installation procedures.

Training decks, job aids, and standardized assembly libraries for common stair, balcony, ramp, and mezzanine conditions

Success Metrics (KPIs)

Turnaround time for validated takeoffs and compliance responses.

Accuracy rate (post-award variance and change-order reduction).

First-pass approval rate with AHJs/design teams.

Revenue influence (pipeline velocity, spec retention, alternate approvals) and internal stakeholder satisfaction.

Work Environment & Travel

Remote work with standard business hours aligned to assigned region(s).

Travel 20-30% for job site visits, AHJ/design meetings, trainings, and tradeshows.

Ability to visit active construction sites (PPE required) and safely access work areas (stairs, ladders, mezzanines)

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