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Remote Knowledge Base Writer Jobs in Philadelphia, PA

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

Perform on-site and remote installation, maintenance, troubleshooting, and repair of computers (PC ... Develop and maintain clear procedures, documentation, and knowledge base articles with a focus on ...

Camesi Agency

Sales Manager Remote

Philadelphia, PA · Remote

$80K - $120K/yr

... knowledge and selling skills. * Support complex client consultations as needed and maintain high ... Strong verbal and written communication skills with a consultative approach to client interactions ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... procedures, knowledge base articles, and documentation aligned with ITIL and industry best ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

Compass

Pricing Analyst III - Remote

Philadelphia, PA · On-site +1

$80K - $120K/yr

Excellent oral and written communication skills and show a demonstrated ability to absorb ... Demonstrated track record of success and increasing knowledge base See Why You Should Work With Us

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How much do remote knowledge base writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote knowledge base writer in Philadelphia, PA is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $28.12 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in Philadelphia, PA?

For Remote Knowledge Base Writer jobs in Philadelphia, PA, the most frequently searched job titles are:

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Remote Knowledge Base Writer jobs near you

Seasonal TurboTax Community Tax Expert - Online Writing Role

Intuit

Trenton, NJ • On-site, Remote

$43 - $58/hr

Full-time

Re-posted just now

Intuit rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

105th of 247 rated software companies

Job description

Are you a highly motivated individual with an extensive tax preparation background, excellent writing skills, and a passion for customers and community?

Would you like to be part of a team that shares your love for tax, works in comradery, and mutual support for the common goal?

Would you like to do that from the comfort of your own home?

If you said yes to the above, this position is for you.


Responsibilities

What you'll do:

Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community in order for customers to complete their tax returns

Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals

Various other projects using effective writing skills

Physical Requirements and Work Environment:

Remote work-from-home

Ability to type or voice-to-text proficiently


Qualifications

What you need:

Active EA Certification, CPA, or JD (practicing attorney in taxation)

Minimum 2 years of recent experience preparing federal (individual Form 1040) and

state income tax returns using professional tax software in a work environment; any

additional experience with business returns is a plus (1120, 1120S, 1065, 1041)

 Ability to write clearly and concisely, using simple language to explain complex tax

issues

Excellent use of the English language, including spelling and grammar

 Ability to understand and interpret customers' tax questions without seeing their tax

return

Excellent critical thinking, problem-solving, and research skills

Technical proficiency using a variety of cloud-based applications, search engines,

Google Workspace, and essential computer skills such as Microsoft Office and file

management

 Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week



Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



The expected base pay range for this position is:
California Remote (Bay Area) $43- $58
California Remote (Not Bay Area) $40- $54
Colorado Remote $30- $40
Hawaii Remote $31.5- $42
Illinois Remote $30- $40
Maine Remote $27- $36.5
Maryland Remote $30- $40
Massachusetts Remote $31.5- $42
New Jersey Remote $31.5- $42
New York Remote $36.5- $49.5
Ohio Remote $27- $36.5
Vermont Remote $30- $40
Virginia Remote $30- $40
Washington Remote $31.5- $42
Washington, DC Remote $30- $40Employment Type: Full-Time

What Intuit employees say

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Benefits

Hours and flexibility

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