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Remote Knowledge Base Writer Jobs in Pennsylvania

Novartis

Expert Regulatory Writer

Distant, PA · On-site +1

$151K - $226K/yr

If associate is remote, all home office expenses and any travel/lodging to specific NJ site for ... Expert knowledge of and repeat experience in global regulatory environment and process (key ...

PNC Bank

Proposal Writer Sr

Pittsburgh, PA · On-site +1

$63K - $127K/yr

This is a remote position. 1-2 years of proposal writing experience preferred Treasury Management ... Determines appropriate base content to draft proposals. Composes custom and tailored content for ...

Veristat

Principal Medical Writer

Scotland, PA · On-site +1

Benefits vary by location and may include: o Remote working o Flexible time off o Paid holidays o ... Advanced knowledge of ICH and related regulatory guidelines. Excellent written English and keen ...

Harris

$90K/yr

Success is measured by ticket deflection, escalation reduction, knowledge-base coverage, and AI ... Fully Remote * Equipment Provided * $90,000 Annual Salary Role Responsibilities: Frontline ...

Sharp Services

Proposal Writer

Bethlehem, PA · On-site +1

This position is available for remote work. The Proposal Writer is a critical role responsible for ... Knowledge of clinical drug development stages * Strong ability to liaise between clients ...

Sharpservices

Proposal Writer

Bethlehem, PA · On-site +1

This position is available for remote work. The Proposal Writer is a critical role responsible for ... Knowledge of clinical drug development stages * Strong ability to liaise between clients ...

MUSC Health & Medical University of SC

Maintain a departmental knowledge base that includes a comprehensive physician recruitment tool kit ... Excellent organizational, written and verbal communications skills * Proficiency with Microsoft ...

Motorola

Technical Writer

Indiana, PA · On-site +1

$55K - $65K/yr

Target Base Salary Range: $55,000 - $65,000 USD Consistent with Motorola Solutions values and ... Pay within this range varies and depends on job-related knowledge, skills, and experience. The ...

Net Health

Copy Writer II - REMOTE

Pittsburgh, PA · On-site +1

$60K - $75K/yr

The Copy Writer II brings a working knowledge of B2B content and is building toward independent ownership of projects with increasing complexity. RESPONSIBILITIES AND DUTIES * Content Strategy ...

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you

Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Philadelphia, PA • Remote

$18/hr

Full-time

Re-posted 11 hours ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)

Job Type: · Full-time, Contract

Location: 100% Remote

Shift timing: 10:00Am to 6:00Pm EST

Pay Rate: $18 per hour

We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.

Key Responsibilities:

· Handle a high volume of inbound calls (approximately 45–75 calls per day)

· Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions

· Read from and utilize knowledge base articles to ensure accurate and consistent information

· Create and manage service requests based on customer needs

· Identify and appropriately escalate complex or sensitive calls

· Maintain detailed and accurate documentation of customer interactions

· Deliver excellent customer service while remaining professional, patient, and empathetic

· Adhere to company policies, procedures, and compliance standards at all times

Knowledge, Skills, and Abilities:

· Advanced customer service skills with a strong desire to help others

· Strong phone etiquette and interpersonal communication skills

· Proficiency in Microsoft Office and general computer skills

· Experience with keyword searching (Boolean search skills a plus)

· Excellent verbal and written communication skills

· Strong listening and comprehension abilities

· Ability to remain composed, objective, and professional in all situations

· Positive, patient, and confident demeanor

Minimum Education and Experience:

· High School Diploma or GED (preferred)

· 2–3 years of customer service experience (preferred)

· Phone-based customer service experience (strongly preferred)

· Bilingual skills are a plus but not required

Training Schedule:

· Monday through Friday, 9:00 AM – 5:00 PM

· Weekend availability required

Company Culture:

· Detail-oriented — focused on quality and precision

· Outcome-oriented — driven by performance and results

· People-oriented — supportive and fairness-focused

· Team-oriented — collaborative and cooperative