ZipRecruiter

Log In

2

Remote It Support Jobs in Silver Spring, MD (NOW HIRING)

Seneca Holdings

IT Governance Analyst

Chantilly, VA · Remote

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... remote placement. The individual selected will be responsible for ensuring that the agency ...

SOSi

Information Technology Specialist

Reston, VA · On-site +1

SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer ...

Maximus

IT Business Analyst

VA · On-site +1

General information Job Posting Title IT Business Analyst Date Thursday, June 11, 2026 City Remote ... The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical ...

Maximus

IT Business Analyst

VA · On-site +1

General information Job Posting Title IT Business Analyst Date Monday, June 8, 2026 City Remote ... The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical ...

Humana

IT Project Manager

Washington, DC · On-site +1

$111K - $131K/yr

This position follows a remote work style however the candidate must live close to one of our ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Humana

IT Project Manager

Washington, DC · On-site +1

$111K - $131K/yr

This position follows a remote work style however the candidate must live close to one of our ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Humana

IT Project Manager

Washington, DC · On-site +1

$111K - $131K/yr

This position follows a remote work style however the candidate must live close to one of our ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

next page

Showing results 1-20

All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Silver Spring, MD

Remote It Support information

See Silver Spring, MD salary details

$14

$25

$38

How much do remote it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote it support in Silver Spring, MD is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.38 per hour, depending on experience, location, and employer.

Can you do IT support remotely?

Remote IT support is common and involves providing technical assistance to users via phone, email, or remote access tools. Many IT support roles are fully remote, requiring skills in remote troubleshooting, remote desktop software, and good communication. Certifications like CompTIA A+ or Network+ can enhance remote support capabilities.

How can I make $1000 a week working from home?

Remote IT support professionals can earn $1000 or more per week by providing technical assistance to clients, often through freelance platforms or direct contracts. Building specialized skills, obtaining certifications like CompTIA A+ or Network+, and offering services such as troubleshooting, remote system management, or cybersecurity can help increase earning potential. Consistent work, good client relationships, and efficient use of remote tools are key to reaching this income level.

How can I make 2000 a week working from home?

Remote IT support professionals can earn $2,000 or more per week by providing specialized technical assistance, often through freelance platforms or direct contracts. Increasing income may involve gaining certifications, developing in-demand skills like cybersecurity or network management, and working multiple clients or shifts to maximize billable hours.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What jobs make 5000 a week without a degree?

Remote IT support roles typically do not pay $5,000 a week without specialized skills or certifications; however, high-level freelance IT consultants or cybersecurity specialists with extensive experience can reach such earnings. These positions often require advanced technical knowledge, certifications like CompTIA or Cisco, and a strong professional network. Most entry-level or standard support roles pay less and do not meet this income level without additional expertise or business development.
What are the most commonly searched types of It Support jobs in Silver Spring, MD? The most popular types of It Support jobs in Silver Spring, MD are:
What are popular job titles related to Remote It Support jobs in Silver Spring, MD? For Remote It Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Silver Spring, MD look for? The top searched job categories for Remote It Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote It Support jobs? Cities near Silver Spring, MD with the most Remote It Support job openings:
Remote It Support jobs near you
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • Remote

Full-time

Posted 8 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.