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Remote It Support Technician Jobs (NOW HIRING)

Emergent Software

IT Support Technician

Fort Worth, TX · On-site +1

$45K - $55K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.** Our client is seeking an IT Support Specialist to join its ...

New

U.S. Courts

IT Support Technician I

Phoenix, AZ · On-site +1

$51K - $83K/yr

The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software ...

TTEC

$22 - $30.25/hr

IT Support Services Technician Apply now Save jobSaved job IT SUPPORT SERVICES TECHNICIAN At ... LI-remote Location/Division Glasgow, United Kingdom Job Requisition 04BO5 Apply now Save jobSaved ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

The Support Technician, Tier I serves as the first point of contact for customers and employees ... IT support environment. * Familiarity with remote desktop tools and basic networking concepts.

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$21.50 - $29.50/hr

The Support Technician, Tier I serves as the first point of contact for customers and employees ... IT support environment. * Familiarity with remote desktop tools and basic networking concepts.

WheelHouse IT

Support Technician - Remote

$18 - $20/hr

... IT support and customer service to businesses nationwide. We are seeking a motivated and customer ... technicians and engineers when escalation is required. Responsibilities * Provide remote support ...

ProTek IT Solutions

Be Seen First

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our ... Also accepting applications for remote technicians with the right skill sets.

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.** Our Client is seeking a Senior IT Support Specialist to ...

New

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the IT System Support Technician Within WeVote ...

BES Software

IT Specialist

Boston, MA · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

New

BES Software

IT Specialist

Phoenix, AZ · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

New

BES Software

IT Specialist

San Francisco, CA · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

New

BES Software

IT Specialist

Phoenix, AZ · On-site +1

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

BES Software

IT Specialist

Detroit, MI · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

New

BES Software

IT Specialist

Milwaukee, WI · Remote

... the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the ...

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Remote It Support Technician information

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How much do remote it support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote it support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

More about Remote It Support Technician jobs
What cities are hiring for Remote It Support Technician jobs? Cities with the most Remote It Support Technician job openings:
What are the most commonly searched types of It Support Technician jobs? The most popular types of It Support Technician jobs are:
What states have the most Remote It Support Technician jobs? States with the most job openings for Remote It Support Technician jobs include:
What job categories do people searching Remote It Support Technician jobs look for? The top searched job categories for Remote It Support Technician jobs are:
Remote It Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician

Emergent Software

Fort Worth, TX • On-site, Remote

$45K - $55K/yr

Full-time

Posted 3 days ago

New

Job description

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**
Our client is seeking an IT Support Specialist to join its growing IT team supporting a fully remote U.S.-based workforce. This role is ideal for an early to mid-career IT professional who enjoys solving problems, supporting end users, and continuously learning new technologies.
As part of a growing help desk organization, you'll provide frontline technical support, manage employee onboarding and offboarding, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for career growth.
Responsibilities
  • Manage and resolve Tier 1 help desk tickets while escalating complex issues with clear documentation and recommendations.
  • Support a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions.
  • Provision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
  • Manage user access, group memberships, MFA, passwords, and SSO permissions.
  • Configure, deploy, track, and recover company devices while maintaining accurate asset records.
  • Assist with security-related activities, including phishing reports, access reviews, and endpoint security support.
  • Create and maintain knowledge base articles, runbooks, and user documentation.
  • Identify recurring issues and recommend process, automation, and support improvements.
  • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.
Qualifications
  • 1-5 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong attention to detail and ability to follow structured processes.
  • Demonstrated ability to research issues independently before escalating.
  • Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
  • Ability to thrive in a remote work environment with reliable internet access.
Nice to Haves
  • Identity and access management experience.
  • SSO, SAML, OIDC, or SCIM provisioning knowledge.
  • MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
  • Zoom administration or Zoom Contact Center experience.
  • Networking knowledge and troubleshooting experience.
  • Procurement or vendor management experience.
  • Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
  • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
  • Experience supporting distributed or remote teams.
  • Experience improving knowledge bases, documentation, or support processes.
Our Vetting Process
At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Video Interview (60 minutes)
  5. Hiring Manager Video Interview (60-90 minutes)
  6. Job Offer!

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