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Remote It Service Desk Supervisor Jobs in Riverside, CA

Account Executive

Corona, CA · On-site +1

$70K - $120K/yr

If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a ...

Account Executive

Anaheim, CA · On-site +1

$70K - $120K/yr

If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a ...

Lock Desk Analyst

Irvine, CA · On-site +1

$24 - $29/hr

Irvine, CA- Hybrid/Remote opportunity available. Other Duties: This position profile is not ... information, pregnancy, or any other protected characteristic as outlined by federal, state, and ...

Irvine, CA- Hybrid/Remote opportunity available. Other Duties: This position profile is not ... information, pregnancy, or any other protected characteristic as outlined by federal, state, and ...

Senior Mac Engineer

Irvine, CA · On-site +1

$112K - $154K/yr

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative ... Partner with Global Service Desk to operationalize Apple support at scale * Create structured ...

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Showing results 21-40

Remote It Service Desk Supervisor information

See Riverside, CA salary details

$38.1K

$98.6K

$163.8K

How much do remote it service desk supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote it service desk supervisor in Riverside, CA is $98,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $117,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a remote IT service desk supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What does a remote IT service desk supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a remote IT service desk supervisor?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

What are popular job titles related to Remote It Service Desk Supervisor jobs in Riverside, CA? For Remote It Service Desk Supervisor jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Service Desk Supervisor jobs in Riverside, CA look for? The top searched job categories for Remote It Service Desk Supervisor jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote It Service Desk Supervisor jobs? Cities near Riverside, CA with the most Remote It Service Desk Supervisor job openings:
Infographic showing various Remote It Service Desk Supervisor job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $98,608 per year, or $47.4 per hour.

IT Project Manager

Foundation Building Materials

Santa Ana, CA • On-site, Remote

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Foundation Building Materials rating

6.2

Company rating: 6.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

330th of 416 rated retail wholesalers


Job description

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe's, we are investing in strong, forward-thinking talent to support our long-term success.


Position Overview

At Foundation Building Materials (FBM), IT Project Manager is responsible for planning, executing, and delivering complex cross-functional projects on time and within budget. This role defines scope and objectives, coordinates internal teams and third-party partners, maintains high quality standards, and provides clear, executive-ready communications throughout the project lifecycle.


Position Overview

At Foundation Building Materials (FBM), IT Project Manager is responsible for planning, executing, and delivering complex cross-functional projects on time and within budget. This role defines scope and objectives, coordinates internal teams and third-party partners, maintains high quality standards, and provides clear, executive-ready communications throughout the project lifecycle.

 
 
Key Responsibilities
Plan & Deliver
  • Own end-to-end delivery of complex, large, and/or cross-functional projects, including scope, schedule, budget, risks, and issues.
  • Define scope, resourcing plans, budgets, and deliverables with senior leadership and key stakeholders.
  • Build and maintain core project artifacts, including integrated project plans, RAID logs, requirements matrices, meeting agendas/notes, and status dashboards.
  • Proactively identify and mitigate risks and roadblocks; manage scope changes with impact analysis and contingency plans.
  • Lead multiple projects concurrently; coordinate steering committees and drive governance.
 
Stakeholders, Vendors & Communication
  • Coordinate across product, engineering, operations, finance, legal, and other functions to keep work aligned and unblock teams.
  • Manage vendors/partners and related contracts; review team deliverables for quality.
  • Provide clear, consistent status updates tailored for teams and executives; escalate decisively when needed.
  • Lead RFPs/proposals when applicable.
 
Continuous Improvement & Values
  • Contribute to PMO standards and continuous improvement.
  • Model and support FBM's core values: Safety, Customer Focus, Teamwork, Integrity, and being a Company of Choice for employees and customers.
 
Financials & Measurement
  • Track team hours, costs, and budget versus forecast; manage to target.
  • Define and monitor project KPIs to ensure outcomes meet objectives.
  • Conduct post-mortems and publish recommendations to improve processes.
 
Additional Responsibilities & Miscellaneous
  • Perform other duties as assigned to support IT and corporate objectives.
 
 
Qualifications
  • Typically 7 to 10 years of experience managing cross-functional technology or business projects, or equivalent experience.
  • Expert understanding of project management standards and methods, including predictive, agile, and hybrid approaches.
  • Proven ability to lead multiple concurrent projects to completion in fast-paced, deadline-driven environments.
  • Strong planning, prioritization, and time management skills; resilient under change.
  • Outstanding communication and stakeholder management skills, with executive presence and the ability to engage senior leadership.
  • Financial and vendor management experience with rigorous risk and issue management.
  • Ability to work independently and collaboratively with cross-functional teams, consultants, and vendors.
  • PMP certification preferred.
  • Experience with tools such as Jira, MS Project/Smartsheet, Power BI, or online project management tools preferred.
  • ERP implementation experience a plus, with a focus on integrating multiple platforms.
  • Enterprise-level experience in a publicly traded company and recent SOX environment experience a plus.

Reports To
Vice President, PMO
 
 
Compensation

The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within the United States. This is a full-time position with competitive pay and benefits.

  • Base: $90,000 - $125,000 per year
  • Bonus: 10% Target Bonus
  • Commission Eligibility: No
  • Total Compensation (Base + Bonus): The successful candidate could reasonably expect a Total Compensation Package in the range of $95,000 - $155,000.
  • Equity: This role is not eligible for equity opportunities, awards or grants
 
 
Benefits

At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

  • Medical, Dental and Vision plans with leading national providers
  • Health Savings Account (HSA) / Flexible Spending Account (FSA)
  • Company-Provided Basic Life and Accidental Death & Dismemberment (AD&D)
  • Voluntary Life and Accidental Death & Dismemberment (AD&D)
  • Critical Illness, Hospital Indemnity, and Accident Coverage
  • Legal Insurance Plan
  • Paid Time Off (PTO) & Paid Company Holidays
  • 401(k) plan with generous company match

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.


Min: USD $90,000.00/Yr., Max: USD $125,000.00/Yr.

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