ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Nebraska (NOW HIRING)

Valmont Industries Inc.

Auditor

Omaha, NE · On-site +1

Our technology is helping feed the growing population, supplying the world with more reliable ... remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is ...

CSAA

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or ...

Motorola

$160K - $170K/yr

We build and connect technologies to help protect people, property and places. Our solutions foster ... The desired candidate will be a vital part of the Global IT team with a proven track record of ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Nebraska

Remote It Helpdesk information

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Nebraska?

The most popular types of It Helpdesk jobs in Nebraska are:

What are popular job titles related to Remote It Helpdesk jobs in Nebraska?

For Remote It Helpdesk jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Nebraska look for?

The top searched job categories for Remote It Helpdesk jobs in Nebraska are:

What cities in Nebraska are hiring for Remote It Helpdesk jobs?

Cities in Nebraska with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Nebraska as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

IT Public Safety Systems Manager

University of Nebraska Medical Center

Omaha, NE

$82K - $132K/yr

Full-time

Posted yesterday

New

University Of Nebraska Medical Center rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

54th of 1,064 rated hospitals

Job description

Requisition Details
GENERAL REQUISITION INFORMATION
EEO Statement:
UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location
Omaha, NE
Requisition Number:
Staff_14962
Department
Public Safety 50000755
Business Unit
Business & Finance
Reg-Temp
Full-Time Regular
Work Schedule
Monday - Friday, 8:00AM - 4:30PM
Remote/Telecommuting
No remote/telecommuting opportunity
Position Summary
This is a key management position in the department responsible for management and oversight of all public safety IT programs, processes and policies. Conducts needs assessments, fosters development and oversees support for public safety IT policies, strategies and staff.
Participates in the planning processes as related to public safety IT programs. Focuses on meeting project commitments including communications with departmental staff as well as University stakeholders.
Spends significant time on project management responsibilities. Leads or assists in the planning, implementation and introduction of projects for new systems and technologies. This position also provides supervision and direction for the Electronic Access System Specialists and Public Safety Systems Administrator.
Position Details
Additional Information
Posting Category
Operations
Working Title
IT Public Safety Systems Manager
Job Title
Information Technology Specialist
Salary Grade
IT25S
Appointment Type
B1 - REG MGR PROF SALARY
Salary Range
$82,600 - $132,200/annual
Job Requisition Begin Date
09/01/2026
Application Review Date
09/15/2026
Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education:
Bachelor's degree or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
Computer Science, Information Systems or related field.
(Will consider eight years related education/experience)
Required Experience
4 years
If any experience is required, please specify what kind of experience:
Experience managing/directing IT infrastructure projects and operations to include managing, configuring/maintaining enterprise-level Windows-based systems.
(Will consider eight years related education/experience)
Required License
No
If yes, what is the required licensure/certification?
Required Computer Applications:
Microsoft Excel, Microsoft Word, Microsoft Outlook
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
  • Advanced personal computer troubleshooting, software and hardware installation and experience with Microsoft Windows and Microsoft Office Database skills such as importing/exporting data,
  • writing SQL queries and ODBC data connectivity. Creating custom reports using Crystal Reports.
  • Basic Microsoft Server administration of users, groups, and permissions.
  • Installation, configuration, and troubleshooting of printers and print drivers.
  • Basic HTML and web content authoring.

Preferred Education:
Master's degree or equivalent
If any degree/training is preferred, please specify the type:
Computer Science, Information Systems or related filed
Preferred Experience:
Experience in configuration, troubleshooting, and maintenance of Lenel OnGuard physical security system,
Milestone XProtect security video system and GIS applications.
Rudimentary knowledge of dispatch and law enforcement reporting and body-worn camera systems.
Preferred License:
Yes
If yes, what is the preferred licensure/certification?:
  • Lenel OnGuard System Associate (LCA), Professional (LCE) or Expert (LCE).
  • Physical Security Professional (PSP),
  • Certified Protection Professional (CPP),
  • Microsoft Certified Professional (MCP),
  • Microsoft Certified Systems Administrator (MCSA),
  • A+ and Server + certifications
  • Milestone Xprotect certification

Preferred Computer Applications:
Preferred Other Computer Applications:
Extensive knowledge of hardware/software products, TCP/IP networking, and Microsoft SQL server applications.
Preferred Additional Knowledge, Skills and Abilities:
Email to a Friend
https://unmc.peopleadmin.com/postings/100064

What University Of Nebraska Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply