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Remote It Helpdesk Jobs in Nebraska (NOW HIRING)

Ready to help define the future of HDR's network technology landscape? About the Role As a Network ... remote office and data center networks, wide area connectivity, cloud networking, internet and ...

New

IT Product Owner

Lincoln, NE · On-site +1

$34.97/hr

Not eligible to be a contracted or remote position. Examples of Work * Develops and maintains the ... help you get the most out of your career and life. Your paycheck is just part of your total ...

Not eligible to be a contracted or remote position. Examples of Work Job duties include: * Design ... help you get the most out of your career and life. Your paycheck is just part of your total ...

... Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

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Remote It Helpdesk information

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Nebraska?

The most popular types of It Helpdesk jobs in Nebraska are:

What are popular job titles related to Remote It Helpdesk jobs in Nebraska?

For Remote It Helpdesk jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Nebraska look for?

The top searched job categories for Remote It Helpdesk jobs in Nebraska are:

What cities in Nebraska are hiring for Remote It Helpdesk jobs?

Cities in Nebraska with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Nebraska as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

IT Network Architect

HDR

Omaha, NE • Remote

Full-time

Posted yesterday

New


HDR rating

9.3

Company rating: 9.3 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

26th of 451 rated engineering


Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story' 
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. 
At HDR, we believe that each role, every idea, and every person contributes to creating a positive impact in the world. Our employee-owners thrive in an environment where innovation is encouraged, individuality is celebrated, and everyone is empowered to bring forward bold thinking.

Ready to help define the future of HDR's network technology landscape?

About the Role

As a Network Architect, you will report to the Director of IT Architecture and work closely with fellow architects, infrastructure and security leaders, corporate IT teams, and business stakeholders to establish, evolve, and govern HDR's network architecture. You will design secure, resilient, scalable, and supportable network solutions that connect offices, data centers, cloud platforms, users, devices, and business services across HDR's technology environment.

This is a strategic architecture role, not a network operations or engineering position. You will influence technology decisions, design target-state architectures, shape standards and roadmaps, and guide delivery teams through complex network transformations.

What You'll Do

Architecture & Strategy

Lead the architecture of enterprise network solutions spanning remote office and data center networks, wide area connectivity, cloud networking, internet and partner connectivity, remote access, wireless, and network security services.

Define and maintain network reference architectures, standards, patterns, principles, and guardrails that guide technology selection and solution delivery across HDR.

Develop current-state and target-state network architectures and roadmaps aligned to HDR's broader technology vision, business objectives, risk posture, and operational capabilities.

Provide architectural leadership for network modernization initiatives.

Evaluate emerging network technologies and vendor capabilities, identify their architectural fit, and recommend practical adoption paths based on business value, security, cost, resilience, and supportability.

Solution Architecture & Delivery Guidance

Create architecture diagrams, conceptual and logical designs, technology standards, decision records, transition states, and implementation guidance for delivery teams.

Partner with network engineering and operations teams to validate feasibility, define nonfunctional requirements, and develop transition plans that can be implemented and supported over time.

Identify architectural dependencies, constraints, risks, and technical debt early, and recommend options that balance strategic direction with delivery needs.

Provide architecture oversight during implementation to preserve design intent and address material deviations from approved solutions.

Governance & Oversight

Build and contribute to governance practices that ensure network solutions are secure, resilient, compliant, cost effective, and aligned with HDR architecture principles and standards.

Review proposed network solutions and technology changes for alignment with target-state architecture, approved patterns, cybersecurity requirements, and operational readiness.

Document and communicate architecture decisions, exceptions, risks, and remediation expectations through established governance processes.

Serve as a network architecture subject matter expert to IT Operations, Cybersecurity, cloud and platform teams, application teams, and other corporate technology groups.

Collaboration & Leadership Influence

Advise technology leaders and technical teams on systemic challenges, modernization priorities, and opportunities to improve reliability, performance, security, and manageability.

Work across diverse teams to resolve competing requirements and translate complex network concepts into clear, actionable recommendations.

Create and deliver presentations, architectural documentation, and decision frameworks for technical and nontechnical audiences.

Facilitate architecture discussions and design reviews, building alignment while constructively challenging assumptions and short-term solutions that create long-term risk.

Mentor engineers and other architects by sharing network architecture practices, design rationale, and lessons learned.

What This Role Is / Is Not

This role is NOT:

A network operations, network administrator, or incident response role

A primarily hands-on network engineering or device configuration position

A junior or entry-level architecture role

A role focused only on maintaining the existing network environment

A vendor-specific product architect position

This role IS:

Suited for someone who can move between strategic architecture and practical solution guidance without becoming the primary implementer

An experienced solution and IT technology architecture role with enterprise-wide influence

Focused on network strategy, solution architecture, standards, governance, modernization, and long-term direction

Cross-functional, requiring close partnership with engineering, operations, cybersecurity, cloud, application, and business teams

Preferred Qualifications

Experience with software-defined networking, secure access service edge, zero trust network access, network automation, infrastructure as code, and modern network observability practices.

Experience with major cloud networking services and hybrid connectivity patterns in Microsoft Azure, Amazon Web Services, or Google Cloud Platform

Experience with architecture governance, technology standards, architecture review processes, and formal architecture decision records

Relevant industry certifications in enterprise networking, cloud networking, cybersecurity, or architecture

Knowledge and experience in an architecture, engineering, or consulting business 

#LI-KV1

Required Qualifications
  • Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
  • A minimum of 7 years experience in working with, analysis, design and implementation, and planning for technology systems
  • In-depth technical knowledge of infrastructure technologies
  • Systems requirements gathering and execution into applicable solutions
  • Creative problem solving
  • Ability to evaluate new technologies/concepts and apply those to the big-picture technology service needs of HDR
  • Broad technology experience in Infrastructure Technologies including but not limited to personal computer hardware, servers, operating systems, supporting technologies (such as anti-virus, software deployment, remote control), software configurations, general networking fundamentals
  • Knowledge and experience in an Architecture and Engineering environment
  • Ability to plan and manage design and implementation of complex infrastructure technology systems
  • An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.


What HDR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


HDR logo

About HDR

Sourced by ZipRecruiter

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Omaha, NE, US

Year founded

1917