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Remote It Helpdesk Trainee Jobs (NOW HIRING)

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

Gourmet Trading Company

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IT Helpdesk Technician Tier 1

Redondo Beach, CA · Remote

$20 - $26/hr

IT Helpdesk Support Technician Tier 1 POSITION SUMMARY: The IT Helpdesk Support Technician responds ... Provide Leve 1 helpdesk support by pone, email, Teams, remote tools, and in-person/site visits.

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

S. offices, including remote IT support * Provide laptop/OS support and manage remote access via ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Everglade Works

IT Project Manager

Charlotte, NC · Remote

$40 - $65/hr

Remote IT Project Manager Location: Remote (USA Only) Pay: $40 - $65 per hour Why Join Everglade Works? We don't just offer jobs we offer careers with growth, flexibility, and incredible benefits

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... What we're looking for Required : * 2+ years providing technical support in an IT services, help ...

Addison Group

IT Site Support

Midland, TX · Remote

$65K - $85K/yr

Provide onsite and remote IT support to employees * Troubleshoot Windows, Microsoft 365, desktop ... help desk, desktop support, or related experience; * Strong working knowledge of Windows ...

New

Petfolk

IT Specialist

Charlotte, NC · On-site +1

$60K/yr

The Role This is a Remote- but MUST live in the Charlotte, NC area The IT Specialist is a critical ... Help set up new systems and configure hardware and software, focusing on user access needs.

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Experience supporting remote employees and distributed work environments. * CompTIA A+, Network ... The IT Help Desk Specialist must be able to work independently, communicate effectively with ...

New

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Remote It Helpdesk Trainee information

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How much do remote it helpdesk trainee jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote It Helpdesk Trainee vs Remote IT Support Specialist?

AspectRemote It Helpdesk TraineeRemote IT Support Specialist
CertificationsEntry-level, often no certifications required or basic certificationsRelevant certifications like CompTIA A+, Network+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedOperational environment, providing ongoing support to users
Job ResponsibilitiesAssisting with basic troubleshooting, learning IT support processesResolving technical issues, maintaining systems, supporting users

The Remote It Helpdesk Trainee is an entry-level role focused on learning and assisting with basic IT support tasks under supervision. In contrast, the Remote IT Support Specialist is a more experienced position responsible for resolving complex technical issues independently. While both roles involve remote support and require foundational IT knowledge, the trainee role emphasizes training and skill development, whereas the specialist role involves active problem-solving and system management.

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Remote It Helpdesk Trainee jobs near you
Infographic showing various Remote It Helpdesk Trainee job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

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Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.