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Remote It Helpdesk Trainee Jobs (NOW HIRING)

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

ACI Infotech

IT Sales

Full Time / Remote IT Sales Job Overview ACI Infotech is one of the fastest growing companies in the IT Services and Digital transformational area, headquartered in NJ with offices across the US. We ...

Zwift

Director, IT

Long Beach, CA · On-site +1

Manage a small, remote team * Manage contractors as needed * Be responsible for managing and operating all corporate IT assets * Manage IT Help Desk * Participate in PCI DSS compliance effort

Polar IT Services

Azure Databrick Engineer

Richmond, VA · Remote

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

DMI

IT Help Desk Specialist

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... remote connectivity. * Load and verify software packages and configuration baselines using ...

Polar IT Services

Azure Databrick Engineer

Richmond, VA · On-site +1

Azure Databrick Engineer Location: 100% Remote It's a W2 role This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida ...

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... remote connectivity. * Load and verify software packages and configuration baselines using ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ...

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How much do remote it helpdesk trainee jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote It Helpdesk Trainee vs Remote IT Support Specialist?

AspectRemote It Helpdesk TraineeRemote IT Support Specialist
CertificationsEntry-level, often no certifications required or basic certificationsRelevant certifications like CompTIA A+, Network+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedOperational environment, providing ongoing support to users
Job ResponsibilitiesAssisting with basic troubleshooting, learning IT support processesResolving technical issues, maintaining systems, supporting users

The Remote It Helpdesk Trainee is an entry-level role focused on learning and assisting with basic IT support tasks under supervision. In contrast, the Remote IT Support Specialist is a more experienced position responsible for resolving complex technical issues independently. While both roles involve remote support and require foundational IT knowledge, the trainee role emphasizes training and skill development, whereas the specialist role involves active problem-solving and system management.

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Remote It Helpdesk Trainee jobs near you
Infographic showing various Remote It Helpdesk Trainee job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician (Remote - United States, Full-Time)

Texas Sports Academy Main

Remote

$25/hr

Full-time

Posted 4 days ago

Job description

About the Role
Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.
What You'll Do
  • First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed.
  • Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step.
  • Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
  • Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs.
  • Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time.
  • Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership.

Requirements
What We're Looking For
  • End-User Support Experience: 2-3 years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time.
  • Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class.
  • Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it.
  • Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
  • Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs.
  • AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
  • Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone.
  • Location: Remote (U.S. only). U.S. work authorization required.
Bonus Points
  • K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting.
  • Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform.
  • Bilingual (English/Spanish): Ability to support Spanish-speaking families.
  • Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

Benefits
Pay: $25/hour

Apply