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Remote It Help Desk Jobs in Ohio (NOW HIRING)

A-TEK Inc.

Health IT Business Analyst

Continental, OH · Remote

$125K - $135K/yr

The Health IT Business Analyst II will serve as the liaison between Government stakeholders and ... This is a remote position requiring all work be performed in the continental United States. US ...

Huntington

Enterprise Architect (IT)

Cincinnati, OH · On-site +1

$67.25 - $86.75/hr

Key Responsibilities Help define enterprise architecture strategy, target-state architecture ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Cincinnati, OH · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Columbus, OH · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Cleveland, OH · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Columbus, OH · On-site +1

$66.75 - $86/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Danaher

Senior IT Portfolio & Governance Lead

Cleveland, OH · On-site +1

$127K - $127K/yr

Andby harnessingDanaher's system of continuous improvement, you help turn ideas into impact ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

Magna5

IT Sales Executive - Ohio

Columbus, OH · On-site +1

Receive mentorship and support to help build a successful career in IT sales. Learning and Development: * Opportunities for professional development and training to enhance your sales skills and ...

The Wendy's Company

Manager - Engineering

Dublin, OH · Remote

$122K - $214K/yr

Collaborate with business analysts and key stakeholders to help verify requirements and develop an ... QSR experience a plus Expected Work Location (Remote) : It is expected that you will primarily ...

A-TEK Inc.

Health IT Data Scientist

Continental, OH · Remote

$110K - $120K/yr

The Health IT Data Scientist II will develop advanced analytical models and predictive solutions ... This is a remote position. US Citizenship is required for consideration. Ability to obtain and ...

Wendy's

Manager - Engineering

Dublin, OH · Remote

$122K - $214K/yr

Collaborate with business analysts and key stakeholders to help verify requirements and develop an ... QSR experience a plus Expected Work Location (Remote) : It is expected that you will primarily ...

A-TEK Inc.

Health IT Data Engineer

Continental, OH · Remote

$125K - $135K/yr

The Health IT Data Engineer will design, build, integrate, and optimize enterprise data pipelines ... This is a remote position requiring all work be performed in the continental United States. US ...

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Showing results 21-40

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Ohio

Remote It Help Desk information

See Ohio salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote it help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Ohio?

The most popular types of It Help Desk jobs in Ohio are:

What are popular job titles related to Remote It Help Desk jobs in Ohio?

For Remote It Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Ohio look for?

The top searched job categories for Remote It Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Remote It Help Desk jobs?

Cities in Ohio with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Ohio as of August 2026, with employment types broken down into 68% Full Time, 26% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Systems Support Engineer

Installed Building Products LLC

Columbus, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Installed Building Products rating

6.3

Company rating: 6.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

34th of 55 rated home improvement suppliers and fitters

Job description

Key Responsibilities: 

  • Duties may include, but are not limited to:
  • Provide inbound first-level support to internal customers
  • Follow up with users as needed to complete service requests
  • Manage personal ticketing queue in alignment with customer service standards
  • Configure and maintain user accounts via Active Directory and Office 365
  • Procure and/or support enterprise cell phones
  • Support and configure local and network printers
  • Provide support for Remote Desktop applications
  • Perform PC system builds and installations
  • Assist in preparing documentation as requested by IT Management
  • Perform other duties as assigned

Preferred Qualifications: 

  • Excellent organizational and communication skills
  • Ability to write reports, business correspondence, training, and procedure manuals
  • Prior experience in a help desk or customer service environment preferred
  • 1–2 years of experience in a related role, or equivalent technical/educational certification
  • Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
  • Strong problem-solving skills and a proactive mindset

Work Environment and additional information: 

  • This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
  • Reports directly to IT Management
  • May require intermittent or emergency travel
  • Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands

This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

  • Medical, dental, and vision coverage
  • Company Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.

EEO Statement:
IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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