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Remote It Help Desk Jobs in Springboro, OH (NOW HIRING)

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Premier Health

GENERAL IT PROGR/ANALYST SR

Dayton, OH · On-site +1

In this role, you will help shape and support innovative applications, system configurations, and ... The General IT Programmer/Analyst Sr is responsible for complex workflow development, system ...

Premier Health

GENERAL IT PROGR/ANALYST SR

Dayton, OH · On-site +1

In this role, you will help shape and support innovative applications, system configurations, and ... The General IT Programmer/Analyst Sr is responsible for complex workflow development, system ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

Identify candidate technologies that show promise to disrupt the evolutionary advance of military ... Prioritize topics of interest; identify both open and classified sources of information on foreign ...

ConfigUSA

OpenText xECM Devoloper

Loveland, OH · Remote

Open to Remote Open to USC, GC, or H1B ONLY! XECM OpenText Role and Responsibilities Solution ... Project Delivery Act as a senior advisor on ECM best practices, information governance, and ...

Deloitte

Manager - ServiceNow

Dayton, OH · On-site +1

... Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote ... Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat ...

Deloitte

Cyber ServiceNow - Consultant

Dayton, OH · Remote

... across IT Operations Management, IT Asset Management, Integrated Risk Management, Security ... This compensation range is specific to a Remote role and takes into account the wide range of ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Springboro, OH

Remote It Help Desk information

See Springboro, OH salary details

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$29

How much do remote it help desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote it help desk in Springboro, OH is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are popular job titles related to Remote It Help Desk jobs in Springboro, OH?

For Remote It Help Desk jobs in Springboro, OH, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Springboro, OH look for?

The top searched job categories for Remote It Help Desk jobs in Springboro, OH are:

What cities near Springboro, OH are hiring for Remote It Help Desk jobs?

Cities near Springboro, OH with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Springboro, OH as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,458 per year, or $20.4 per hour.

Helpdesk Agent

Dayton, OH • On-site, Remote

Sentinel
Real Estate • 501 - 1,000 employees

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

45th of 256 rated facilities management

People enjoy working here

Good employer

Respectful managers

Learn more about Sentinelexternal

$15 - $19.25/hr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Responsibilities
As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our client's location in Dayton, OH.
Qualifications
  • 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
  • Strong working knowledge of Windows 10/11.
  • Experience with Active Directory and Microsoft 365 Administration.
  • Working knowledge of DNS and DHCP.
  • Experience supporting iMac and MacBook environments.
  • Experience troubleshooting Chromebooks and Windows laptops.
  • Experience working with IT ticketing/help desk systems.
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity

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