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Remote Insurance Call Center Jobs in Boston, MA (NOW HIRING)

Point32Health

Member Services Advocate-1

Canton, MA · On-site +1

... health insurance benefits, coverage, claims and eligibility. * Health Care System Navigation ... Preferred * Customer service experience in health care, call center or corporate office.

Point32health

Member Services Advocate-1

Canton, MA · Remote

... health insurance benefits, coverage, claims and eligibility. * Health Care System Navigation ... Preferred * Customer service experience in health care, call center or corporate office.

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Boston, MA

Remote Insurance Call Center information

See Boston, MA salary details

$11

$18

$27

How much do remote insurance call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote insurance call center in Boston, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Boston, MA?

The most popular types of Insurance Call Center jobs in Boston, MA are:

What are popular job titles related to Remote Insurance Call Center jobs in Boston, MA?

For Remote Insurance Call Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Boston, MA look for?

The top searched job categories for Remote Insurance Call Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Insurance Call Center jobs?

Cities near Boston, MA with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Boston, MA as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 14% In-person, and 86% Remote job distribution, with an average salary of $38,904 per year, or $18.7 per hour.

Licensed Clinical Social Worker - Remote Detox Center Position

Lynn, MA • Remote

Helping Hands Healing Center
See more jobs at Helping Hands Healing Centerexternal

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life

Posted 24 days ago

Job description

Position Overview

Join our dedicated team at Helping Hands Healing Center as a Licensed Independent Clinical Social Worker (LICSW) in a fully remote capacity supporting our detox center operations. This full-time position allows you to provide essential, life-altering support to individuals in need while maintaining a flexible schedule that suits your lifestyle.

About the Organization

Helping Hands Healing Center is a prominent rehabilitation facility located in Lynn, Massachusetts, committed to providing a balanced mix of support and empowerment to those struggling with substance use disorders and mental health challenges. Our center is known for its holistic approach to recovery, offering trauma-informed care aimed at improving lives in our community. With a focus on respect, integrity, and empathy, our team works collaboratively to deliver exceptional services to clients.

Work Environment

This role is structured to be fully remote, allowing for a supportive and flexible work-life integration. As part of a vibrant, multidisciplinary team, you will engage in meaningful discussions with colleagues through virtual platforms, fostering collaboration and facilitating effective treatment plans. Our organization promotes a culture of continuous learning and mutual support, ensuring you feel empowered in your professional journey.

Key Responsibilities
  • Conduct thorough assessments to determine clients' needs, identifying both immediate concerns and long-term treatment goals.
  • Develop personalized treatment plans that are reflective of each client’s unique circumstances, incorporating various therapeutic approaches.
  • Implement evidence-based therapeutic interventions designed to address issues such as trauma, anxiety, and depression, ensuring positive client outcomes.
  • Maintain accurate, confidential, and thorough documentation of client progress, treatment modifications, and any relevant interactions.
  • Participate in regular team meetings to discuss client cases, share insights, and remain informed on best practice approaches.
  • Stay current with research and developments in social work practices, particularly within the field of substance use and mental health.
Patient Population / Client Focus

You will primarily serve individuals undergoing detoxification and those experiencing accompanying mental health issues like anxiety and depression. Our clients come from diverse backgrounds and life experiences, requiring bespoke, solution-focused interventions that enhance their path to recovery. Your role will be pivotal in not just addressing their immediate concerns but also in motivating and empowering them toward long-term well-being.

Qualifications
  • A Master's degree in Social Work (MSW) from an accredited institution.
  • An active Licensure as an Independent Clinical Social Worker (LICSW) in the state of Massachusetts.
  • Outstanding communication and problem-solving skills that facilitate effective collaboration and client engagement.
  • A passion for helping others and a commitment to ethical practice.
Preferred Experience

Experience working in addiction recovery settings or dealing with trauma-related cases is preferred. A solid background in implementing solution-focused and evidence-based therapeutic interventions will greatly enhance your effectiveness in this role.

Compensation and Benefits

The compensation package for this position is competitive, with an annual salary ranging from $80,000 to $100,000, complemented by performance bonuses. In addition to a generous salary, employees enjoy a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance coverage.
  • Life and disability insurance.
  • Malpractice insurance coverage.
  • An employee assistance program to support mental health needs and provide lifestyle resources.
  • Professional liability insurance and access to unlimited referrals.
  • A structured approach to minimizing paperwork, allowing you to focus on providing care.
Career Growth Opportunities

At Helping Hands Healing Center, we believe in nurturing our staff through continuous professional development. You will have opportunities for further training, certifications, and career advancement within the organization. We encourage our team members to set ambitious personal and professional goals, and we provide the resources to help you achieve them.

Why Join Our Team

Helping Hands Healing Center offers a unique opportunity to make a significant impact on the lives of individuals in crisis while enjoying the flexibility and support of a remote work environment. By joining our team, you will be part of a dedicated and compassionate group of professionals who are committed to transformative care and community wellness.

Application Information

If you are a licensed social worker passionate about making a difference, we invite you to submit your resume and cover letter to apply for this rewarding position. Start your journey with Helping Hands Healing Center today and help us empower lives through recovery.

Apply