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Remote Inmate Call Monitoring Jobs in Dallas, TX

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is ... Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound ...

Expert ITC

Sales position

Dallas, TX · Remote

This is a Business to Business relationship where you call/visit Clients and build business ... We also offer Managed Services, Security camera installation, and Remote monitoring. Our company is ...

Exeter Finance

Specialty Manager

Irving, TX · Remote

$58K - $80K/yr

The Specialty manager will be responsible for the monitoring and oversight of all customer call ... Can effectively collaborate with peers and leadership #LI-Remote Individual compensation packages ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

... chat & remote support. * Technologist to identify, investigate and diagnose the issue and take ... Assists with monitoring and tracking incidents to ensure resolution occurs within the customer ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

Monitor remote service board in PSA tool for new tickets, and upon arrival evaluates the tickets ... phone call and email. Send summary response to Axxys team immediately after receiving alert ...

BrightSpring

Clinical Hub Supervisor

Arlington, TX · Remote

Remote opportunity Schedule Monday - Friday, 11am - 7:30pm Central Time Zone Requirements include a ... Participates in call calibration sessions. * Walks the floor to observe and provide information and ...

PharMerica

Clinical Hub Supervisor

Arlington, TX · Remote

Remote opportunity Schedule Monday - Friday, 11am - 7:30pm Central Time Zone Requirements include a ... Participates in call calibration sessions. * Walks the floor to observe and provide information and ...

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Remote Inmate Call Monitoring information

See Dallas, TX salary details

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How much do remote inmate call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote inmate call monitoring in Dallas, TX is $15.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Dallas, TX? For Remote Inmate Call Monitoring jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Dallas, TX look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Inmate Call Monitoring jobs? Cities near Dallas, TX with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,949 per year, or $15.8 per hour.

Clinical Hub Supervisor

BrightSpring Health Services

Arlington, TX • Remote

$60K - $65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

BrightSpring Health Services rating

4.8

Company rating: 4.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

220th of 239 rated social care providers

Job description

Overview

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

The Clinical HUB Supervisor is responsible for ensuring proper support and monitoring of all Clinical Hub Staff, workflows, and escalation needs for our billing department.

Remote opportunity

Schedule Monday - Friday, 11am - 7:30pm Central Time Zone

Requirements include a minimum of an Associates Degree, and 4+ years of experience in pharmacy or medical billing, with an emphasis in prior authorizations.

Benefits and perks for You!   

  • Medical, Dental, Vision insurance   
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)   
  • Tuition discounts & reimbursement   
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

Responsibilities

  • Supervises Representatives and manages their performance in accordance with departmental and company policy.
  • Scores side-by-sides and recorded calls and discusses feedback with Representatives.
  • Participates in call calibration sessions.
  • Walks the floor to observe and provide information and feedback.
  • Handles escalated calls with Representatives listening.
  • Partners with other business units such as Pharmacy, Customer Service, Account Management, to ensure delivery of quality and timely customer service.
  • Coordinates team schedules to maximize operational efficiencies.
  • Monitors volumes for the pend queue, RX Allow, fax to PDP, groups, to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director.
  • Reviews call analysis with Manager & Director.
  • Partners with Account Management, Manager, and Director to address customer needs and escalations.
  • Performs other tasks as assigned.

Qualifications

Education/Learning Experience:

  • Required: Associate degree.
  • Desired: Bachelor’s Degree.

Work Experience:

  • Required: Four plus years of experience in pharmacy or medical billing, with an emphasis in prior authorizations.

What BrightSpring Health Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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