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Remote Inmate Call Monitoring Jobs in Texarkana, TX

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Remote Inmate Call Monitoring information

See Texarkana, TX salary details

$7

$14

$18

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote inmate call monitoring in Texarkana, TX is $14.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Texarkana, TX? For Remote Inmate Call Monitoring jobs in Texarkana, TX, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Texarkana, TX look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Texarkana, TX are:
What cities near Texarkana, TX are hiring for Remote Inmate Call Monitoring jobs? Cities near Texarkana, TX with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you

Remote Call Center Supervisor-Texas, Arkansas, or Oklahoma

Secured Assist LLC

Texarkana, AR • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

***Please apply on our website at SecuredAssist.com/Careers***

Call Center Supervisor

Job Summary

  • Ensures effective day-to-day supervision and leadership of CSRs consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.

  • Provides a positive work environment by the reinformcement of the values, mission and vision of the organization and foster engaged, empowered employees with a sense of job performance, ownership and accountability.

  • Monitors and maintains individual CSR and team KPI and productivity standards.

  • Delivery of daily and weekly coaching, develoment and feedback to CSRs regarding overall work performance.

  • Uses sound judgement for appropriate resolution or escalation

  • Following all guidelines, rules, and policies for both our agency and our clients- also ensure that all assigned employees are doing the same.

  • Responsible for reviewing and approving team's time recording to ensure accuracy 

Qualifications

  • Call center and supervisor work experience preferred, but not required.

  • Strong interpersonal and communication skills.

  • High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.

  • Self managed and focused to maintain high levels of productivity in a work from home environment.

  • Ability to follow all rules, guidelines, policies and procedures in all situations.

  • Ability to read, write, and speak English fluently.

Working from Home Requirements:

Home Office:

  • Personal Mobile Device

  • High speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable:

  • The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered ?high speed? your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.

Salary/Benefits

  • Competitive Hourly pay and additional $4.93/Hr Health and Welfare Benefit

  • Medical, Dental, Vision Plans available

  • 11 Paid Federal Holidays

  • Paid sick time and Paid vacation time

Secured Assist, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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