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Remote Inmate Call Monitoring Jobs in Plano, TX (NOW HIRING)

RemX

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$25/Hr. Remote Call Center Supervisor (Experience Required) TEXAS

Dallas, TX · Remote

$25/hr

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...

Xterra Health

Quality Assurance Specialist

Dallas, TX · Remote

$55K/yr

QUALITY ASSURANCE SPECIALIST Veteran Care Center | Remote | Full-Time, Exempt (Salaried) POSITION ... KEY RESPONSIBILITIES Call Monitoring & Quality Assurance - Monitor and evaluate inbound and ...

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Remote Inmate Call Monitoring information

See Plano, TX salary details

$7

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote inmate call monitoring in Plano, TX is $15.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $16.59 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Plano, TX?

The most popular types of Inmate Call Monitoring jobs in Plano, TX are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Plano, TX?

For Remote Inmate Call Monitoring jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Plano, TX look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Plano, TX are:

What cities near Plano, TX are hiring for Remote Inmate Call Monitoring jobs?

Cities near Plano, TX with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Plano, TX as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $31,879 per year, or $15.3 per hour.

$25/Hr. Remote Call Center Supervisor (Experience Required) TEXAS

Dallas, TX • Remote

RemX
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about RemXexternal

$25/hr

Full-time

Medical, Dental, Vision

Posted 5 days ago

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Job description

Join our team as a Remote Call Center Supervisor (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between internal stakeholders and external partners.

Interested? Apply now and take the next step in your career!
Position: Remote Remote Call Center Supervisor

  • Start Date: September 2026
  • Equipment Provided and Shipped directly to your home
  • Paid Training Included
  • Weekly pay/Full time hours
  • Benefits offered DAY ONE
  • Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–9PM EST.

***Must be located in a one of the following approved US states- OHIO, ARKANSAS, FLORIDA, NEVADA , KANSAS, WEST VIRGINIA,TENNESSEE, GEORGIA, MISSOURI, LOUISIANA, OKLAHOMA, MISSISSIPPI, ALABAMA and TEXAS***

Key Responsibilities

  • Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
  • Act as the liaison between clients, leadership teams, and call center staff.
  • Monitor daily call flow, performance metrics, and service levels.
  • Conduct virtual team meetings, training sessions, and performance reviews.
  • Resolve escalated issues and ensure timely follow‐up with customers and partners.
  • Maintain accurate documentation, reporting, and communication logs.
  • Collaborate with leadership to improve processes, workflows, and customer satisfaction.

Requirements: MUST HAVE 1 year or more of RECENT call center Leadership experience

(NO EXCEPTIONS)

  • Recent experience in leadership with awesome communication, and conflict‐resolution skills.
  • Ability to work any shift within 8 AM–9 PM EST/CST, Monday–Friday.
  • Tech‐savvy and comfortable navigating multiple systems.
  • Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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