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Remote Inmate Call Monitoring Jobs in Oregon (NOW HIRING)

Healthcare Support Staffing

Remote HEDIS Specialist

OR · On-site +1

Works with the corporate HEDIS team to monitor accuracy of abstracted records as required by HEDIS ... Please call and e-mail your resume to Brianne Salazar (Office number: 321-710-4799) for immediate ...

Upstart

Data Analyst, Home Lending

OR · On-site +1

The ideal candidate will own and support regulatory and management reporting across HMDA, CRA, Call ... Remote Travel requirements As a digital first company, the majority of your work can be ...

Peregrine Health

Psychiatric Nurse Practitioner

OR · On-site +1

$127K - $130K/yr

... 100% Remote | Full-Time W-2 | No Nights, Weekends, or Call This is a full-time, 100% remote ... Prescribe and manage psychotropic medications, monitoring for effectiveness and potential side ...

Upstart

Funding & Liquidity Manager

OR · On-site +1

Monitor the Bank's liquidity position through daily, weekly, and monthly reporting, including ... Remote Travel requirements As a digital first company, the majority of your work can be ...

Dataiku

Sr Technical Account Manager - West

OR · On-site +1

... Ops, Monitoring, etc. * Help clients troubleshoot the implementation of the product within their ... Some knowledge in ML Ops What does the hiring process look like? #LI-Remote #LI-AN1 * Initial call ...

Dataiku

Sr Technical Account Manager - East

OR · On-site +1

... Ops, Monitoring, etc. * Help clients troubleshoot the implementation of the product within their ... Some knowledge in ML Ops What does the hiring process look like? #LI-Remote #LI-AN1 * Initial call ...

SwingDev-a hippo company

People Partner

OR · On-site +1

$116K/yr

A lot of this job is hands-on: on-site events, remote bonding activities, employer branding, and ... right call Recruitment process * Send us your CV - it's the best way for us to get to know you

Array

User Support Specialist

OR · On-site +1

$60K/yr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... Understand and strive to meet or exceed call center or other operational metrics while providing ...

Climate First Bank

Commercial Solutions Banker

OR · On-site +1

Monitor and respond to support queues and shared inboxes to ensure timely, accurate resolution ... Support call handling performance and drive digital channel engagement. Relationship management ...

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Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Oregon?

The most popular types of Inmate Call Monitoring jobs in Oregon are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Oregon?

For Remote Inmate Call Monitoring jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Oregon look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Oregon are:

What cities in Oregon are hiring for Remote Inmate Call Monitoring jobs?

Cities in Oregon with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you

Manager, Patient Services (Call Center - Pharmacy)

Centene

OR • On-site, Remote

$70K - $126K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

Centene rating

8.4

Company rating: 8.4 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

12th of 898 rated healthcare providers

Job description

Manager, Patient Services (Call Center - Pharmacy)

Position Purpose: Manage the customer service function, including technology needs and implementation. Coordinate with various operational departments to research and resolve complaints and inquiries.

Key Details: This remote role leads the daily operations of a Specialty Pharmacy Patient Services call center, overseeing approximately 3-8 direct reports and providing indirect leadership and support to front-line team members. Operational hours are Monday - Friday, 7:00 AM to 9:00 PM CST, and candidates must be available during CST business hours with schedule flexibility to support call center coverage, escalations, peak periods, and occasional after-hours operational needs. Some responsibilities include monitoring service levels, call volume, staffing, productivity, quality, and customer experience metrics; identifying operational risks; making timely decisions; coaching Supervisors on performance management and employee development; coordinating complex patient, provider, and internal escalations; partnering with cross-functional teams; maintaining operational reporting; and communicating business updates. The ideal candidate will have high-volume call center leadership experience, including hiring, training, assigning work, coaching, and managing performance. Experience in specialty pharmacy, healthcare patient services, or another regulated contact center environment is strongly preferred, along with strong analytical and problem-solving skills, workforce planning knowledge, process improvement experience, effective communication, change management capabilities, and a demonstrated ability to lead leaders while maintaining compliance, quality, and a patient-focused approach.

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Develop and maintain department performance and productivity reports

  • Implement customer service initiatives to enhance operational efficiency and delivery of quality performance

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

  • Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations and quality standards

  • Identify process and infrastructure needs to support existing and new business initiatives

  • Assist in the development of short and long-term objectives and implement course of action to achieve goals

  • Assist with implementation of all major operational projects

Education/Experience: Bachelor's degree in related field or equivalent experience. 5+ years of (pharmacy or healthcare) customer service or call center experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. High-volume pharmacy call center, highly preferred.

Please attach an up-to-date resume that meets Education / Experience requirements to your application.

Pay Range: $70,100.00 - $126,200.00 per year

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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