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Remote Inmate Call Monitoring Jobs in Minnesota (NOW HIRING)

Essentia Health

Health Unit Coordinator

Duluth, MN · On-site +1

$18.15 - $27.04/hr

FTE: 0.8 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America ... Yes Call Obligation: No Union: SMMC USWA (SMUMS) Union Posting Deadline: 05/26/2026 Compensation ...

Essentia Health

Health Unit Coordinator

Duluth, MN · On-site +1

$18.15 - $27.04/hr

FTE: 0.6 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America ... Yes Call Obligation: No Union: SMMC USWA (SMUMS) Union Posting Deadline: 05/26/2026 Compensation ...

UMR

VP Customer Service & PBM Contact Centers

Eden Prairie, MN · Remote

$141.20K - $181K/yr

Establish leadership, structure, policies and procedures, monitoring, and oversight processes to ... Review performance scorecard; develop and execute strategies to improve call center performance ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Minnesota? The most popular types of Inmate Call Monitoring jobs in Minnesota are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Minnesota? For Remote Inmate Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Minnesota look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Inmate Call Monitoring jobs? Cities in Minnesota with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Minnesota as of May 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.
Senior Revenue Integrity Analyst - Charge Optimization

Senior Revenue Integrity Analyst - Charge Optimization

Essentia Health

Duluth, MN • On-site, Remote

$62.69K - $94.04K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

400th of 864 rated healthcare providers

Job description

Building Location:Business Service CenterDepartment:1006210 REVENUE INTEGRITY - EH SSJob Description:The Senior Revenue Integrity Analyst - Charge Optimization is responsible for improving charge capture accuracy, strengthening reconciliation processes, reducing denials, and optimizing charging workflows across hospital and/or professional services. This role focuses on identifying revenue leakage, analyzing operational breakdowns, and implementing sustainable process improvements that enhance revenue performance and compliance. This role partners with Clinical Departments, Patient Access, Billing, Finance, Coding, Compliance, Informatics, and IT to proactively monitor charging practices, correct systemic issues, and prevent downstream billing errors. This position plays a key role in denial prevention, charge reconciliation oversight, and operational accountability.Education Qualifications:

Key Responsibilities:

  • Lead EPIC (HB/PB) charge build, including CPT/HCPCS, revenue codes, modifiers, pricing, GL mapping, router rules, and testing for new or expanded services

  • Maintain and govern the chargemaster through regulatory updates, CDM standardization, defensible pricing, and price transparency accuracy

  • Partner with IT and Clinical Informatics to ensure compliant and optimized charge setup

  • Establish and monitor charge reconciliation controls, policies, education, variance investigation, and escalation of financial risk

  • Promote alignment with Epic Foundation principles and Epic Gold Standard workflows

  • Oversee charge capture performance, monitoring charge lag, work queues, and root causes of missed or incorrect charges

  • Implement systemic corrections to prevent recurring issues

  • Conduct denial root cause analysis, monitor payer edits, and implement build and workflow corrections in partnership with operational, IT, and Revenue Cycle leaders

  • Develop and maintain revenue integrity dashboards, KPIs, and reports to help inform and guide leadership actions

  • Serve as escalation point for complex issues and mentor Revenue Integrity team members while leading cross-functional optimization initiatives

Education Requirements:

  • Bachelor's degree in a related field

  • Extensive relevant experience may be considered in lieu of formal education.

Required Qualifications:

  • Epic Resolute (HB and/or PB) experience

  • 5+ years in Revenue Integrity, CDM Build/Maintenance, Revenue Cycle, Coding, or healthcare finance

  • Advanced knowledge of CPT/HCPCS, revenue codes, CMS billing regulations, charge build workflows and CDM governance

  • Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), including advanced Excel skills for data analysis and reporting

Preferred Qualifications:

  • Epic HB or PB certification

  • CRCR, CHRI, CPC, CCS, RHIA, RHIT or similar certification

  • Experience leading charge standardization initiatives in an integrated health system

  • Knowledge of payer contracts and reimbursement methodologies

Licensure/CertificationQualifications:FTE:1

Possible Remote/Hybrid Option:

RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:DaysShift End Time:DaysWeekends:NOHolidays:NoCall Obligation:NoUnion:Union Posting Deadline:

Compensation Range:

$62,691.20 - $94,036.80Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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