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Remote Inmate Call Monitoring Jobs in Saint Paul, MN

Medix

Remote Radiology Scheduler

Minneapolis, MN · On-site +1

$17 - $22/hr

Prior call center or patient access experience Training & Schedule Training (4 Weeks - Mandatory ... Dual monitors * Keyboard, mouse, webcam, and wired headset * Ethernet cable You Must Have: * High ...

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How much do remote inmate call monitoring jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote inmate call monitoring in Saint Paul, MN is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.50 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Saint Paul, MN?

The most popular types of Inmate Call Monitoring jobs in Saint Paul, MN are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Saint Paul, MN?

For Remote Inmate Call Monitoring jobs in Saint Paul, MN, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Saint Paul, MN look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Saint Paul, MN are:

What cities near Saint Paul, MN are hiring for Remote Inmate Call Monitoring jobs?

Cities near Saint Paul, MN with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Saint Paul, MN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,687 per year, or $16.2 per hour.

Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote

Hennepin Healthcare

Minneapolis, MN • Remote

Full-time

Re-posted 12 days ago

Hennepin Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

268th of 898 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote*
*Applicants will need to be within 100-mile radius of our downtown campus.

The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.

We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team.  This Full-Time role (80 hours per pay period) will primarily work remotely (days).  The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.

RESPONSIBILITIES:

  • Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
  • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
  • Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller
  • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
  • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members
  • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
  • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
  • Completes all work assignments within the time allowed
  • Requests and processes payments for co-pays, pre-pays, and outstanding balances
  • Meets all key performance and call quality standards
  • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
  • Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS:
Minimum Qualifications:

  • High School Diploma
  • One year data look-up/data entry experience 
  • Two years' experience in customer service involving complex analytical problem-solving skills
  • One year's experience in a call center with an emphasis in customer service/medical industry
  • One year of remote work experience
  • Bilingual Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • One year of post-secondary education
  • Healthcare Call Center experience
  • Patient registration experience

Knowledge/ Skills/ Abilities:

  • Excellent organizational, analytical, critical thinking, and written and verbal communication skills
  • Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a team environment as well as independently
  • Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
  • Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones
  • Basic knowledge of medical terminology and health insurance
  • Ability to work in a fast-paced, highly structured, and continually changing environment
  • High level of attention to detail
  • Active listening skills
  • Ability to work independently and remotely
  • Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations

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