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Call Centers Jobs in Minnesota (NOW HIRING)

JNR Adjustment Co

Claims Representative

Minneapolis, MN · On-site

$19 - $21/hr

Minimum 2+ years of experience navigating high-volume, data-heavy desk transactional software queues (e.g., Billing, Fintech, Claims, high-volume call centers). * Role Alignment: Looking for a ...

JNR Adjustment

Claims Representative

Minneapolis, MN · On-site

Minimum 2+ years of experience navigating high-volume, data-heavy desk transactional software queues (e.g., Billing, Fintech, Claims, high-volume call centers). * Role Alignment: Looking for a ...

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How much do call centers jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call centers in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What is a call center?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Good communication skills and a professional demeanor are essential for success in this role.

What are popular job titles related to Call Centers jobs in Minnesota?

For Call Centers jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Centers jobs in Minnesota look for?

The top searched job categories for Call Centers jobs in Minnesota are:

What cities in Minnesota are hiring for Call Centers jobs?

Cities in Minnesota with the most Call Centers job openings:

Call Centers jobs near you
Infographic showing various Call Centers job openings in Minnesota as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.

STUDENT: Call Center Operator, KTIS & Faith Media

University of Northwestern - St. Paul

Greenwald, MN • On-site

Other

Re-posted 28 days ago

Job description

Student: Call Center Operator, KTIS & Faith Media

This position is for both KTIS and Faith Radio call centers for our fundraisers which happen six times per school year—two weeks in the Fall, two weeks in the Winter, and two weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.

Fall: September 21-25, 2026 - Fall: September 14-17, 2026

Winter: November 10-12, 2026 - Winter: December 1-2, 2026

Spring: April 12-16, 2027 - Spring: April 2027

Key Responsibilities
  • Answer incoming calls, enthusiastically greeting callers
  • Accurately and efficiently enter caller and donation information into computer system
  • Keep all caller and donor information confidential
  • Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications
  • Must be detail-oriented, organized and self-disciplined
  • Able to interact with a variety of individuals in a professional, tactful and courteous manner
  • Have strong phone and customer service skills
  • Must have proficient computer skills
  • Able to work independently and take initiative
  • Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills
  • Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
  • Confidentiality: Maintains discretion and handles sensitive information appropriately.
  • Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
  • Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
  • Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
  • Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
  • Flexibility: Willingness to work occasional evenings as needed.
  • Background Check: Must pass background check as a condition of employment.
Work Environment

The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

Working Conditions & Demands

The following working conditions reflect the typical demands associated with this position and are subject to reasonable accommodation as required by law:

  • Visual and auditory acuity sufficient to safely and effectively perform job duties in a typical office setting.
  • Clear and professional verbal communication for instruction, collaboration, and customer service.
  • Manual dexterity and motor coordination for typing, writing, and using equipment/tools.
  • Physical mobility to sit, stand, walk, and occasionally bend, reach, or lift as required.
  • Cognitive abilities such as focus, memory, reasoning, problem-solving, and adaptability.
  • Professional appearance and hygiene appropriate to the role.
  • Ability to read, write, and understand instructions and technical information

Apply